Support Manager

• Jan 2022 - Present

I manage Product Support and Client Data Specialist teams for EverCheck by Propelus. EverCheck is the leading Clear To Work® SaaS platform built for the healthcare industry, ensuring healthcare professionals are clear to work from both a regulatory and employer perspective. I manage Product Support and Client Data Specialist teams for EverCheck by Propelus. EverCheck is the leading Clear To Work® SaaS platform built for the healthcare industry, ensuring healthcare professionals are clear to work from both a regulatory and employer perspective.

Private Tutor and Freelance Translator

• Aug 2016 - Present

•Translated for academic and software-project clients. Projects include: historical interviews, real time IM translation software, and fitness and smoking cessation phone applications •Engaged students through effective language acquisition techniques •Designed personalized private lesson plans for students ages 13 to adult •Managed client goals and expectations through progress checks •Translated for academic and software-project clients. Projects include: historical interviews, real time IM translation software, and fitness and smoking cessation phone applications •Engaged students through effective language acquisition techniques •Designed personalized private lesson plans for students ages 13 to adult •Managed client goals and expectations through progress checks

Support Supervisor

• Jan 2021 - Dec 2021

Product Support Specialist

• Jan 2020 - Jan 2021

Provided WOW customer service through casual, unscripted conversations and issue resolution via email, chat, and phone calls.

French and Social Studies Teacher

• Aug 2019 - Jan 2020

•Taught high school World Geography and French levels 2, 3, 4, and AP•Partnered with parents, counselors, other teachers to identify and implement strategies, ensuring student success•Wrote French 2, 3, 4, and AP curriculum

French Teacher

• Feb 2018 - Jan 2020

Medical Interpreter

• Sep 2016 - Jan 2020

•Worked with French speaking clients, Physicians, and Therapists •Simultaneously interpreted in patient-doctor appointments •Managed confidential patient information with sensitivity and care •Worked with French speaking clients, Physicians, and Therapists •Simultaneously interpreted in patient-doctor appointments •Managed confidential patient information with sensitivity and care

English Language Teacher

• Oct 2015 - May 2016

•Taught English Language courses in two French middle schools •Helped students improve their English speaking and comprehension skills •Designed interactive activities and wrote lesson plans for improved English language learning •Taught English Language courses in two French middle schools •Helped students improve their English speaking and comprehension skills •Designed interactive activities and wrote lesson plans for improved English language learning

Private ESL Tutor

• Oct 2015 - May 2016

•Designed personalized private lesson plans for ten students ages ten to adult. Focused on improving speaking, written, and oral comprehension skills. •Designed personalized private lesson plans for ten students ages ten to adult. Focused on improving speaking, written, and oral comprehension skills.

Field Organizer

• Jun 2012 - Aug 2015

•Collected diverse community support •Informed public of policy issues and proposed solutions •Prioritized positive interactions and member satisfaction in independent and team work environments •Collected diverse community support •Informed public of policy issues and proposed solutions •Prioritized positive interactions and member satisfaction in independent and team work environments

Counselor

• Jul 2014 - Aug 2014

English Teaching Assistant

• Feb 2014 - Apr 2014

Internship (Stage) Internship (Stage)