Experience

Club Cal Neva Hotel Casino

• United States
• Real Estate
• 1 - 100 Employee

• Hotel PBX, Reservationist, Front desk clerk

  • Jan 2003 - Present

  PBX Operator / Front desk clerk / Reservationist Processed guest payments for food, beverage and phone charges. Greeted and registered guests and issued room keys. Performed concierge services for a 3 star, 181 room hotel. Recommended top dining and entertainment options for guests in the Reno/Sparks Nevada area. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Monitored room availability using Win PM. Making reservations under a limited time. Show less



Baldini's Sports Casino

• Gambling Facilities and Casinos

• Promotions

  • 1997 - 2001

  Promotion representative Served as public relations representative for the casino. Greeted all guests in a courteous and professional manner. Assisted guests with any special requests during their visits. Answered department telephone calls within 5 rings, using correct salutations and telephone etiquette. Managed closing duties, including restocking items and reconciliation of the cash drawer. Promotion representative Served as public relations representative for the casino. Greeted all guests in a courteous and professional manner. Assisted guests with any special requests during their visits. Answered department telephone calls within 5 rings, using correct salutations and telephone etiquette. Managed closing duties, including restocking items and reconciliation of the cash drawer.