Infrastructure Analyst Co-Op

• Jan 2023 - Present

• Conducting BIOS interfacing, imaging and deployment of Lenovo laptops, PolyCom telephony devices, and devices to support enterprise operations. • Using ServiceNow to monitor, analyze, prioritize, and classify incidents & requests escalating to other teams as necessary and ensuring all incidents & requests are properly documented within the applicable ticket’s information. • Conducting BIOS interfacing, imaging and deployment of Lenovo laptops, PolyCom telephony devices, and devices to support enterprise operations. • Using ServiceNow to monitor, analyze, prioritize, and classify incidents & requests escalating to other teams as necessary and ensuring all incidents & requests are properly documented within the applicable ticket’s information.

Member

• Sep 2020 - Present

Student Member at NSBE. Student Member at NSBE.

Configuration Technician

• Jun 2022 - Jul 2022

Installation, Testing, and troubleshooting of operating systems. Evaluate networks and take measures to ensure they function correctly. Installation, Testing, and troubleshooting of operating systems. Evaluate networks and take measures to ensure they function correctly.

Associate

• Sep 2021 - Jan 2022

Greeting customers, answering questions regarding technology such as Roku devices, printers, ink, Apple accessories, and flash drives while operating pos systems providing superior customer service, and achieving established goals. Greeting customers, answering questions regarding technology such as Roku devices, printers, ink, Apple accessories, and flash drives while operating pos systems providing superior customer service, and achieving established goals.

MLT Career Fellow- Software Engineering Track

• Apr 2021 - Nov 2021

Book Author

• Jan 2019 - Aug 2020

Author of 3 books at Barnes and Noble, Amazon, Google Play Books, and Apple Books. Author of 3 books at Barnes and Noble, Amazon, Google Play Books, and Apple Books.

Team Member/Shift Leader

• Sep 2018 - Aug 2019

Ensured operational excellence throughout the restaurant by directing team members to perform their checklists and other tasks at ever-increasing levels of proficiency and efficiency. Created the daily setup sheet, defined team member placement, and ensured all team members were completing assigned responsibilities per the positional checklists. Ensured operational excellence throughout the restaurant by directing team members to perform their checklists and other tasks at ever-increasing levels of proficiency and efficiency. Created the daily setup sheet, defined team member placement, and ensured all team members were completing assigned responsibilities per the positional checklists.

Website Content Administrator

• Jun 2018 - Jul 2019

Uploaded audio files, used Excel for listed names and managed website content respectively. Uploaded audio files, used Excel for listed names and managed website content respectively.

Seasonal Sales Associate

• Dec 2017 - Jan 2018

Maintained Christmas trees displayed in lot and assisted customers with all their shopping. Maintained Christmas trees displayed in lot and assisted customers with all their shopping.