Marty Curry
Support Technician 1 at Fishbowl- Claim this Profile
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English Native or bilingual proficiency
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Spanish Elementary proficiency
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French Elementary proficiency
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Korean Elementary proficiency
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Chinese Elementary proficiency
Topline Score
Bio
Vickey Bolling
Marcellus is a designer that you can trust to take your ideas and turn them into content that reaches your target audience. His attention to detail, as well as being able to capture the
Gordon Anderson
I found Martellis to be an excellent student. He was always very pleasant and courteous. A shining example of someone who you would want in your organization or working with your clients. I'm happy to recommend him.
Vickey Bolling
Marcellus is a designer that you can trust to take your ideas and turn them into content that reaches your target audience. His attention to detail, as well as being able to capture the
Gordon Anderson
I found Martellis to be an excellent student. He was always very pleasant and courteous. A shining example of someone who you would want in your organization or working with your clients. I'm happy to recommend him.
Vickey Bolling
Marcellus is a designer that you can trust to take your ideas and turn them into content that reaches your target audience. His attention to detail, as well as being able to capture the
Gordon Anderson
I found Martellis to be an excellent student. He was always very pleasant and courteous. A shining example of someone who you would want in your organization or working with your clients. I'm happy to recommend him.
Vickey Bolling
Marcellus is a designer that you can trust to take your ideas and turn them into content that reaches your target audience. His attention to detail, as well as being able to capture the
Gordon Anderson
I found Martellis to be an excellent student. He was always very pleasant and courteous. A shining example of someone who you would want in your organization or working with your clients. I'm happy to recommend him.
Experience
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Fishbowl
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United States
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Software Development
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100 - 200 Employee
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Support Technician 1
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Jul 2022 - Present
• Serves as the first point of contact for customers and delivers excellent customer service both effectively and efficiently to optimize customer experience • Handles customer technical support cases through phone, email, and chat submission including troubleshooting, diagnosing, and resolving tickets • Documents all customer communication, steps and actions taken, as well as results and resolutions obtained throughout each interaction • Maintains client confidence by keeping their information confidential • Retains technical skills by keeping abreast of developments in technology and product knowledge • Performs other duties as assigned Show less
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Vesta
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United States
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Financial Services
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200 - 300 Employee
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Customer Service Representative
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Sep 2014 - Jul 2022
• Top five salesperson. 90 quality assurance rating. • Salesforce and Avaya SAAS platform to process a high volume of inbound calls. Processed payments for multiple phone carriers. • Resolved service problems by clarifying the customer’s complaint, determining the cause of the problem then selecting and explaining the best solution to solve the problem. • Top five salesperson. 90 quality assurance rating. • Salesforce and Avaya SAAS platform to process a high volume of inbound calls. Processed payments for multiple phone carriers. • Resolved service problems by clarifying the customer’s complaint, determining the cause of the problem then selecting and explaining the best solution to solve the problem.
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The ABM Agency
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United States
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Marketing Services
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1 - 100 Employee
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Customer Service Representative
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Jun 2011 - Sep 2014
• Created personas via google analytics to design UI for mobile \ desktop websites, with the SAAS platform WordPress. • Used personas to create graphics for mobile \ desktop websites. • Created Hi Fi / Lo Fi wireframe tables with UX designer for SAAS platform WordPress to seamlessly streamline user experience on mobile and desktop websites. • Created personas via google analytics to design UI for mobile \ desktop websites, with the SAAS platform WordPress. • Used personas to create graphics for mobile \ desktop websites. • Created Hi Fi / Lo Fi wireframe tables with UX designer for SAAS platform WordPress to seamlessly streamline user experience on mobile and desktop websites.
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Ducks Kitchen
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111 New Street
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Manager
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Mar 2008 - May 2011
• Achieved 94 inspection rating by utilizing CRM skills and creating clear roles. • With owners insight used personas to create an ideal user experience for the audience and staff. • Emphasized the importance of consistency and the attention to details it takes to create a successful team. • Achieved 94 inspection rating by utilizing CRM skills and creating clear roles. • With owners insight used personas to create an ideal user experience for the audience and staff. • Emphasized the importance of consistency and the attention to details it takes to create a successful team.
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Barack Obama Campaign Office
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United States
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Government Administration
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Data Entry Clerk
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2008 - 2008
• Trained staff members to effectively and efficiently input data. • Using personas canvassed areas in DeKalb County for voters • Offered rides to voting polls. • Provided information to people about their rights. • Trained staff members to effectively and efficiently input data. • Using personas canvassed areas in DeKalb County for voters • Offered rides to voting polls. • Provided information to people about their rights.
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Education
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2005 - 2007
The Art Institutes
Graphic Design, 3.0 -
2004 - 2005
Georgia Perimeter College
General Studies
Community
