Experience

Abbey Ireland & UK

• Ireland
• Travel Arrangements
• 100 - 200 Employee

• Business Development Executive - Nordic markets

  • Apr 2022 - Present



Rabbie's Tours

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Tour Consultant

  • Jan 2016 - Present

  Specialising in tailor made tours around the UK and Ireland for groups of all sizes. Providing outstanding customer service, unbiased travel advice and recommendations and expert local knowledge. Working closely with a large number of suppliers, as well as tour operators, travel agents and individual clients all over the world.

• Temporary Team Leader

  • Sep 2020 - Feb 2022



Journeys Across Canada

• Canada
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Hotel Contracting Coordinator, Online Reservations Coordinator

  • Apr 2015 - Dec 2015

  Maintaining a mutually beneficial working relationship with JAC Travel's contracted properties. Requesting, chasing, printing and scanning contracts, assuring paper and electronic versions are filed appropriately. Carrying out site inspections. Monitoring inventory, requesting extra where necessary and updating our online booking system accordingly. Putting stop sells on dates as requested by the hotels, and dealing with overbooking situations where stop sell dates have been missed, either by JAC Travel or the hotel itself. Partaking in a rotational emergency phone service, providing JAC Travel clients with around the clock service and assistance. This involves thinking on your feet, being solution oriented and resolving problems in a manner beneficial both to the clients and JAC Travel.



Scenic - Luxury Cruises & Tours

• Travel Arrangements
• 700 & Above Employee

• Customer Care Consultant

  • Feb 2015 - Mar 2015

  Processing, amending and cancelling bookings for the North American market to go on high end luxury river cruises across Europe. Working in a time efficient manner while assuring the highest level of customer service. Processing, amending and cancelling bookings for the North American market to go on high end luxury river cruises across Europe. Working in a time efficient manner while assuring the highest level of customer service.



Stiftelsen Anker

• Norway
• Travel Arrangements
• 1 - 100 Employee

• Hostel Receptionist

  • Aug 2012 - Dec 2014

  Daily check in and check out of guests; Customer service in person and via telephone; Problem solving; Cash handling; Receiving stock; Dealing with difficult clients; Dealing with conflict. Daily check in and check out of guests; Customer service in person and via telephone; Problem solving; Cash handling; Receiving stock; Dealing with difficult clients; Dealing with conflict.



Radisson Blu

• Belgium
• Hospitality
• 700 & Above Employee

• Waitress/Bartender

  • May 2007 - Jul 2012

  Seasonal work only; I worked here full time during summer and Christmas holidays between 2007 and 2012.Serving food and beverages in a high-quality establishment, serving at large banquets and events, serving travel groups from different parts of the world, developing language skills, working in a team, dealing with customer complaints, problem solving, and cash-handling. Seasonal work only; I worked here full time during summer and Christmas holidays between 2007 and 2012.Serving food and beverages in a high-quality establishment, serving at large banquets and events, serving travel groups from different parts of the world, developing language skills, working in a team, dealing with customer complaints, problem solving, and cash-handling.



JacTravel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Assistant Manager FIT Operations

  • Oct 2010 - Dec 2011

  Processing all worldwide offline reservations, assisting the team manager in training, supporting and mentoring a team of eight to 10 employees, giving weekly performance meetings, working in an efficient and accurate manner, being solution oriented, ensuring excellent service to all our clients and suppliers, handling customer complaints, solving invoice queries and financial matters

• Offline FIT Operations Executive

  • Mar 2010 - Oct 2010

  Processing all worldwide offline reservations, aworking in an efficient and accurate manner, being solution oriented, ensuring excellent service to all our clients and suppliers, handling customer complaints, solving invoice queries and financial matters



Glenfinlas Ltd.

• Waitress

  • Oct 2009 - Mar 2010

  Working as part of a team, providing excellent customer service in a high pressure environment, serving food and beverages at various events, handling cash, interacting with customers, dealing with customer complaints Working as part of a team, providing excellent customer service in a high pressure environment, serving food and beverages at various events, handling cash, interacting with customers, dealing with customer complaints



REMA 1000 i Norge

• Retail
• 700 & Above Employee

• Customer Consultant

  • Jan 2007 - Sep 2007

  Dealing with customers and customer complaints, handling cash, stocking shelves, receiving stock, working in stock room, and stocking shelves. Worked here full time during summer holidays and Christmas until Christmas 2009. Dealing with customers and customer complaints, handling cash, stocking shelves, receiving stock, working in stock room, and stocking shelves. Worked here full time during summer holidays and Christmas until Christmas 2009.



Cinema Pub, Bodoe

• Bartender

  • Apr 2006 - Sep 2006

  Interacting with customers, serving drinks, handling cash, basic cleaning, problem-solving, working on my own Interacting with customers, serving drinks, handling cash, basic cleaning, problem-solving, working on my own



Spiseriet Restaurant, Bodoe

• Waitress

  • Aug 2002 - Sep 2006

  Working in a stressful environment, serving high-quality food and drinks, working as part of a team, handling cash, dealing with customer complaints, problem-solving. Managed restaurant for one month, handled supply orders and managed staff, handled budgets and cash. Working in a stressful environment, serving high-quality food and drinks, working as part of a team, handling cash, dealing with customer complaints, problem-solving. Managed restaurant for one month, handled supply orders and managed staff, handled budgets and cash.