Experience

Donaldson Europe, B.V.B.A.

• Belgium
• Machinery Manufacturing
• 1 - 100 Employee

• Pricing Administrator I Industrial

  • May 2022 - Present

  • Provide support to the organization to ensure further development of profitable business in accordance with company's operating policies • Helping out with customers conversion into the new pricing strategy • Assist for the data preparation for the yearly price reviews and implementation • Set up and update price of DON items, price cards, sales agreements and customer's discounts • Collaborate with engineers for activation and re-activation of items • Trouble shooting or assist Sales and Customer service for the price discrepancies for their order booking • Update item cost and price rate • Processing CRM requests • Maintain discount approval forms, use to generate CRM request • Maintain training materials and operating procedures • Other task assigned by the Supervisor and Manager Show less



Keyence International Belgium NV/SA Mechelen

• Customer & Sales Support Management in Keyence

  • Oct 2021 - May 2022

  • complex customer’s service from A to Z and support sales team in order to elaborate and achieve the best results and customer satisfaction while the daily performance of entrusted responsibilities • complex customer’s service from A to Z and support sales team in order to elaborate and achieve the best results and customer satisfaction while the daily performance of entrusted responsibilities



Donaldson Europe B.V. Leuven

• Customer Service Representative for EMEA region

  • Nov 2020 - May 2021

  Responsibilities: • daily entering and managing from A to Z of orders • handling customer complaints and returns+follow-up on claims, lost or damage goods • processing Service, Credit, Warranty & Bill Only orders • day-to-day communicating with customers, suppliers, carriers and brokers • issuing credit/debit/prepayment/commercial invoices & proforma documents • close cooperation with internal sales and sales managers • daily collaboration with warehouse in BE, manufacturing plants: Leicester UK, Kadan Czech/others • monitoring of eCOM open orders and actions if needed • facilitation of post-Brexit cooperation between Customs Agency, transport companies, customers and suppliers • maintain customer portal (invoices, orders confirmations) • processing customer inquiries on standard pricing, lead-time, products, availability Show less

• Customer Support Management

  • Mar 2020 - Sep 2020

  Responsibilities: • processing, monitoring and follow up customer’s orders and requests throughout Europe • quote request processing • ensure effective service and administrative support of assigned customers, answer the calls, respond to emails • taking care communication link between customer and internal departments to keep all involved parties aware of order’s status and processing stage • reporting any urgent incidents/problems when needed, escalating more complex issues to appropriate staff Show less

• Cash Collection business unit in Account Receivables department

  • Sep 2018 - Mar 2020

  Responsibilities: • contributing to cash flow improvement • collecting outstanding payments on time • monitoring accounts to identify overdue payments • preparing credit reports for existing & new customers and setting payments terms based on financial liquidity of customers • building good customer relationship by getting to know customer’s situation to optimize collection activities • processing and data entry of the payment’s information • verifying of bank details in order to refund and reconciliation of the account balance with customers • offsetting credit notes with outstanding invoices • close cooperation with CSM department/sale managers/legal department Show less



PATREX Import-Export Poland

• HR & Accountant Assistant

  • Jun 2012 - Apr 2013

  Responsibilities: • preparing personal files, employee documents and answering employee inquiries • making presence/absence reports, time sheets reports • drawing up employment contracts • records/decreeing of invoices and accounting documents Responsibilities: • preparing personal files, employee documents and answering employee inquiries • making presence/absence reports, time sheets reports • drawing up employment contracts • records/decreeing of invoices and accounting documents



Hotel Żuławy Elblag

• Receptionist

  • Dec 2011 - Apr 2012

  Responsibilities: • check-in/check-out hotel guests • accepting booking • issuing invoices and keeping records • making cash report • guest service Responsibilities: • check-in/check-out hotel guests • accepting booking • issuing invoices and keeping records • making cash report • guest service