Experience

Bottega Zero Waste

• United Kingdom
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Founder

  • Jan 2019 - Present



Christie's

• United Kingdom
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Senior Post-Sale Service Coordinator

  • Oct 2017 - Mar 2020

  Key post-sale point of contact and Senior Coordinator for live and e-commerce sales, with a particular focus on Luxury and Asian Art clusters. I provide exceptional client service by accompanying clients through their post-sale journey, assisting them with our payment, shipping and collection service.I work on projects aimed at process improvement and focusing on our client's post-sale experience. I train and mentor new starters as well as provide support to Supervisors to ensure Coordinators are effectively managing their own sales.

• Post-Sale Service Coordinator

  • Apr 2016 - Sep 2017

  Primary and proactive post-auction point of contact for top clients worldwide with particular focus on the Asian Art and Luxury clusters. Owned and resolved client complaints. Continuously worked on process enhancement, project management, trainings.

• Graduate Intern, Proposals Administrator

  • Jan 2016 - Mar 2016

  Image sourcing and editing for proposals, case studies writing, proposal database administration, office management. Tools: JDE Oracle, File Maker, InDesign, Photoshop.



Sotheby's

• United States
• Artists and Writers
• 700 & Above Employee

• Intern, Chinese Works of Art

  • Sep 2015 - Nov 2015

  Objects research, archive management, sale coordination. Objects research, archive management, sale coordination.



Lyon & Turnbull, Cambi Auction House

• Londra, Regno Unito

• Mandarin Speaking Auction Assistant

  • May 2015 - Jun 2015

  Telephone bidding Mandarin-English, pre and post-sale management of Chinese speaking clients. Telephone bidding Mandarin-English, pre and post-sale management of Chinese speaking clients.



Aurora Museum Shanghai and Contini Art UK Gallery

• Shanghai and London

• Press Intern

  • Oct 2014 - Apr 2015

  Exhibition planning, social media, press and conference liaison. Exhibition planning, social media, press and conference liaison.