Administrative Employee

• May 2021 - Present

Assistant Accountant

• Sep 2020 - Dec 2020

• Reordering of documentation, filing, numbering, cost analysis, quarterly and monthly summaries;• Private contracts: assignments, leasing;• VAT return forms• Fixed assets register. • Reordering of documentation, filing, numbering, cost analysis, quarterly and monthly summaries;• Private contracts: assignments, leasing;• VAT return forms• Fixed assets register.

Restaurant Supervisor

• Dec 2018 - May 2019

• Monitoring the restaurant’s cash flow and settling outstanding bills.• Managing restaurant staff's work schedules.• Drive customer service excellence to every aspect of the restaurant according to the Mandrake Hotel.• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.• Checking in on dining customers to enquire about food quality and service.• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.Reviews:▪️ https://www.thedrinksbusiness.com/2019/03/db-eats-yopo-at-the-mandrake/ ▪️ https://www.telegraph.co.uk/food-and-drink/restaurants/william-sitwell-reviews-yopo-london-feel-glad-made-way-wacky/

Restaurant Supervisor

• Feb 2018 - Dec 2018

• Employee of the month only two months after hiring.• Giving outstanding customer service to every customer. • Being confident when dealing with difficult situations.• Be able to give in-depth technical advice about products.• Ability to create a functioning and comfortable working environment. • Employee of the month only two months after hiring.• Giving outstanding customer service to every customer. • Being confident when dealing with difficult situations.• Be able to give in-depth technical advice about products.• Ability to create a functioning and comfortable working environment.

Sales Management

• May 2017 - Oct 2017

• Management of production, sales and employees• I learned how to use the machinery for ice cream production and how to best manage and recognize high quality products. • Those 7 months have really tested my patience and I understood that working good under pressure it's one of my best skills to which to add knowing how to deal with customers• Customer Relationship Management• Customer Loyalty • Management of production, sales and employees• I learned how to use the machinery for ice cream production and how to best manage and recognize high quality products. • Those 7 months have really tested my patience and I understood that working good under pressure it's one of my best skills to which to add knowing how to deal with customers• Customer Relationship Management• Customer Loyalty

Sales Clerk

• Sep 2012 - Apr 2013

• Responsible for processing cash and card payments and activation of long-term subscriptions via bank• I learned how to manage very unsatisfied customers and how to turn them into a satisfied and loyal customers• Sale of telephone and internet devices and finding the right plan phone to associate• After-sales assistance • Responsible for processing cash and card payments and activation of long-term subscriptions via bank• I learned how to manage very unsatisfied customers and how to turn them into a satisfied and loyal customers• Sale of telephone and internet devices and finding the right plan phone to associate• After-sales assistance

Sales Clerk

• 2008 - 2011

• Being responsible for processing cash and card payments and Cash Desk Management• Front Office• Customer service• Skilled in managing stress during high work pressure moments • Being responsible for processing cash and card payments and Cash Desk Management• Front Office• Customer service• Skilled in managing stress during high work pressure moments