Experience

Communication Workers Union

• United Kingdom
• Public Relations and Communications Services
• 100 - 200 Employee

• Union Representative

  • Apr 2019 - Present

  https://www.cwu.org/ https://www.cwu.org/



Royal Mail

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• Operations

  • Sep 2016 - Present



Generation Land

• London, United Kingdom

• Project and Asset Manager

  • Jul 2014 - Aug 2016



Karaoke Network

• Head of Sales & Customer Experience

  • Sep 2013 - Jul 2015

  Management of strategy, tactics, sales plans and sales targets. Overseeing sales team. Team Management. Managing a portfolio of 20+ venues. Generating rota on weekly basis. Recruitment. Placing ads in newspapers and websites. Interviewing potential new employees. Account Management. Resolving any service related problems. Maintaining good relations with clients and sub-contractors via telephone or meetings. Responsible for business opportunities in target markets. Representation of the business at conferences, trade fairs and networking events. Maximising new business development opportunities.



Travelling SEA

• Thailand, Laos, Vietnam, Cambodia, Indonesia, East-Timor

• Gap year

  • Oct 2012 - Apr 2013

  www.bananasinasia.blogspot.com www.bananasinasia.blogspot.com



Independent Product Consultant

• Dili, Timor-Leste

• Marketing Consultant

  • Jan 2013 - Mar 2013

  Consulting on strategic visioning services to help the organisation identify important long term strategies to ensure competitiveness Assess macro and micro environments, the competitive marketplace, strengths and weaknesses, and sustainable opportunities to help the Ministry to create competitive advantage and effectively guide long-term efforts Capacity building Consulting on strategic visioning services to help the organisation identify important long term strategies to ensure competitiveness Assess macro and micro environments, the competitive marketplace, strengths and weaknesses, and sustainable opportunities to help the Ministry to create competitive advantage and effectively guide long-term efforts Capacity building



Atlas Choice

• London

• Data Loading/XML Partner Specialist

  • Jul 2011 - Oct 2012

  Responsible for loading ground product including car hire and admin costs Responsible for all inventory management including stop-sell and close-outs Loading data as per required schedule and within timeframes agreed by the department Liaising with Data Loading team on a daily basis for workload priority and queries Database loading enhancements Actively seek and promote efficiencies in the business processes Monitor and analyse key partners’ Online activity, both consumer facing and internal systems, to ensure that products are displaying and available to potential clients and understand problems that may be preventing this Run daily/weekly/monthly client destination and sales reports Provide detailed analysis of sales by destination/property in order to highlight where potential growth is achievable as well as where under performance exists



D&J Yianni & Co Ltd, London

• London, United Kingdom

• Executive PA/Legal & Accounting

  • Feb 2010 - Jun 2011

  Preparation of letting contracts, maintenance reports, property management, prepare all legal work for the sell and buy of the properties portfolio in UK, Greece and Cyprus Senior Litigation Secretary, handling high volumes of documents with thorough understanding of the litigation process and document production and management Responsible for training new staff, appraisals, performance development and policy implementation Coordinate Managing Director daily agenda, scheduling appointments, coordinating meetings, booking travel and accommodation, maintain CRM system, research projects and any other ad hoc requirements Accounting duties as balance sheets, profit and loss accounts Responsible for weekly book keeping, weekly income balance, service charge accounts for properties preparation and cash handling



University of West London

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student

  • Oct 2007 - Jun 2011

  B.A. (Hons) Travel and Tourism Management. Key Modules: Management Information, Personal & Professional Development, European Geography, Legislative Frameworks, Business Environment of THL, Introduction to Tourism Management, Inclusive Tour Operation, Tourism Industry Issues and Managing People in Practice, Governance and Law, Policy in Tourism, Planning in Tourism, Special Interest Tourism, Global Marketing. B.A. (Hons) Travel and Tourism Management. Key Modules: Management Information, Personal & Professional Development, European Geography, Legislative Frameworks, Business Environment of THL, Introduction to Tourism Management, Inclusive Tour Operation, Tourism Industry Issues and Managing People in Practice, Governance and Law, Policy in Tourism, Planning in Tourism, Special Interest Tourism, Global Marketing.



D&J Yianni & Co Ltd

• London

• Executive PA/Legal & Accounting

  • Nov 2005 - Jun 2011

  Preparation of letting contracts, maintenance reports, property management, prepare all legal work for the sell and buy of the properties portfolio in UK, Greece and Cyprus Senior Litigation Secretary, handling high volumes of documents with thorough understanding of the litigation process and document production and management Responsible for training new staff, appraisals, performance development and policy implementation Coordinate Managing Director daily agenda, scheduling appointments, coordinating meetings, booking travel and accommodation, maintain CRM system, research projects and any other ad hoc requirements Accounting duties as balance sheets, profit and loss accounts Responsible for weekly book keeping, weekly income balance, service charge accounts for properties preparation and cash handling



Wembley Plaza Hotel

• London, United Kingdom

• Account operations

  • Feb 2009 - Mar 2010

  by Hilton: Receptionist Placement year required for BA Travel and Tourism Management course finishing on February 2010. Taking room reservations (individual and groups) Assisting guests and handling enquiries Answering the switchboard and directing calls Conference and banqueting assistance Received Employee of the Month award, followed by 2 other nominations by Hilton: Receptionist Placement year required for BA Travel and Tourism Management course finishing on February 2010. Taking room reservations (individual and groups) Assisting guests and handling enquiries Answering the switchboard and directing calls Conference and banqueting assistance Received Employee of the Month award, followed by 2 other nominations



St. George Castle Lisbon

• Lisbon

• Exhibitions/Guide Tour

  • Feb 2004 - Feb 2005

  Responsible in 3 languages for guided tours in the facilities of: multimedia exhibitions, optical system with 360 projections Offering specialist knowledge of subjects, such as natural history, art or architecture of the city. Hosting and helping with private events Answering questions and directing visitors to other places of interest Sale of tickets and sale of merchandise Cash handling Responsible in 3 languages for guided tours in the facilities of: multimedia exhibitions, optical system with 360 projections Offering specialist knowledge of subjects, such as natural history, art or architecture of the city. Hosting and helping with private events Answering questions and directing visitors to other places of interest Sale of tickets and sale of merchandise Cash handling



Optimus Network

• Lisbon

• Business Accounts Coordinator

  • Jan 2000 - Jan 2004

  Coordination of the Loyalty Membership Program for business accounts Supervising call centre quality calls Responsible for workshops to improve customer service/communication skills Coordination of the Loyalty Membership Program for business accounts Supervising call centre quality calls Responsible for workshops to improve customer service/communication skills



Hard Rock Cafe Lisbon

• Waitress

  • 2003 - 2004

  Waitressing, cash handling, events organiser. Waitressing, cash handling, events organiser.



Yellow Pages Portugal

• Lisbon

• Regional area commercial

  • Dec 1996 - Jan 2000

  Selling of all kinds of yellow pages (person/phone both ways) Liaising throughout the years of contract with clients Training program responsible Selling of all kinds of yellow pages (person/phone both ways) Liaising throughout the years of contract with clients Training program responsible