Experience

WellSaid Labs

• United States
• Software Development
• 1 - 100 Employee

• • Aug 2022 - Present

  Leader of the Customer Success team.Managing, supporting, and developing the Customer Success Managers and Customer Success Representatives to ensure customer retention and satisfaction. Driving customer success strategy to retain/grow WellSaid customers.

• • Nov 2021 - Aug 2022

  Driving long-term success and adoption by serving as the main point of contact to all customers. Focusing on retention initiatives and all aspects of the customer journey. Acting as the main contact throughout the entire customer relationship, including onboarding, regular check-ins, expansions/upsells, and renewals.



Apptentive

• Netherlands
• Software Development
• 1 - 100 Employee

• • Sep 2019 - Nov 2021

  -Main contact throughout customer onboarding, product demos, communication plans, and ongoing technical support-Regularly conducting Business Reviews, ensuring customers are consistently hitting their goals and continuing to see value-Technical support liaison and frequently troubleshooting complex technical issues with customer engineers-Frequently going above and beyond job responsibilities, including planning and executing an “Apptentive Best Practices” webinar for a customer with almost 100 live attendees-Certified Customer Success Manager by SuccessHacker. Completed interactive training course in January 2020, developing key CS skills such as managing escalations, account management, and consulting-Recipient of Apptentive’s “Pulse” Award Q1 2021 - this award is presented to a commercial team member (Customer Success, Marketing, or Sales) on a quarterly cadence for excellence in delivering customer love Show less

• • Dec 2018 - Sep 2019

  -Promoted to SDR II within first 6 months. Responsible for identifying and creating new qualified opportunities with target Enterprise accounts via outbound campaigns-Frequently hitting or exceeding monthly quota. For example, exceeded July 2019 sales quota and generated over $30,000 MRR in pipeline-Met with prospects and customers at company owned events and sponsored conferences in Seattle, San Francisco, and Las Vegas-Certified in “Prospecting Level 1” and “Account Based Prospecting Level 2” sales training courses by Winning by Design. Focus on social selling, sales tools, and online selling through modern sales techniques-Well-versed with tools such as Salesforce, Outreach, LinkedIn Sales Navigator, Prospect, and Zoom Info Show less

• • Jul 2018 - Dec 2018



Smart Trip Florence

• • Jan 2018 - May 2018

  • Manage 15 colleagues by assessing productivity, monitoring business development tactics, and using motivational strategies in order to improve individual sales• Develop and maintain relationships with community partners through various means of event planning and implementation• Consistently exceeding monthly sales goals. For example, exceeded March 2018 sales quota by over 300%

• • May 2017 - May 2018

  • Promoted to City Manager within first 6 months due to leadership skills, exceptional sales strategies, and innovative ideas• Led groups of 25 – 100 people on weekend and day trips to various European destinations while maintaining complex itineraries across multiple cities and countries. Demonstrated adaptability and professionalism during high stress situations• Contributed to marketing efforts by maintaining active social media accounts and growing the Smart Trip communities