Experience

Home New Life

• Portugal
• Construction
• 1 - 100 Employee

• Managing Director

  • Jun 2016 - Present

  At Home New Life we have over 15 years of combined experience in project management and construction. We work predominantly in the Algarve, on diverse projects that go from new construction to house refurbishments, repairs and general maintenance with a team of trusted experts in each field which allows us to deliver projects of the highest quality. The key to our success has been our focus on building a very close relationship with our customers so they know that they can contact us to help them with anything. Many of our customers are not Portuguese and travel often to their home countries so they trust us with their keys for us to solve any problems or execute their projects while they are away so when they come back it is all done and they can just relax and enjoy their improved homes. The Portuguese language can also be a challenge for some of them so we help our customers liaise with the local authorities and suppliers to resolve a great variety of matters. We can be your one point of contact for anything you need for your home. Please feel free to contact us to discuss your needs and it will be our pleasure to assist you. Show less



Velawoods English

• Sales Director

  • Aug 2015 - Jun 2016

  My responsibility increased from regional to global control for sales and marketing. Following the initial launch we focused on the countries whose primary languages are Portuguese, Spanish, Arabic, Chinese and Pilipino. This includes: • Global strategic partner development and management • Continuous recruitment and management of in country and regional agents • Implementation of marketing strategy and activities customised to the specific territory including language and business culture Key outcomes: • Delivery of launch sales targets • Achieved in country presence in all targeted countries • Built customer base including large organisations and SMEs About Velawoods English: learndirect English has now changed its name to Velawoods English Show less



learndirect Limited

• United Kingdom
• Education Management
• 300 - 400 Employee

• Business Development Manager LATAM & Iberia

  • Feb 2015 - Jul 2015

  I was responsible for launching a new self study e-learning English course package in Portugal, Spain and South America for non English speakers targeting individuals and business. My responsibilities included: • Market research to identify key target countries • Partner strategy development across the territory • Creation of strategic partnerships for sales and product distribution • Recruitment of in country agents managing the promotional and sales activities • Development of marketing strategy including online presence, tradeshows and publications, and multilingual sales support material About learndirect: learndirect English is a product developed by learndirect, the UK’s largest provider of skills and training. As experts in technology-assisted learning, we’ve helped around 5 million people realise their potential, and each day 20,000 people log on to our systems. learndirect English offers a unique online learning experience. It develops all English language skills through an engaging story of real-life situations that revolve around the learners’ interactions with other characters living in the virtual world of Velawoods™. Cambridge University Press and Cambridge English Language Assessment worked closely with the learndirect English team to define the underlying pedagogy and learning approach for this innovative product. Show less



Itelmatis Control Systems

• Portugal
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Sales Consultant

  • Jun 2014 - Jan 2015

  • Development of the Spanish market with the creation of strategic partnerships with distributors, suppliers and direct clients. • Implementation of the company's growth plan including the coordination of the internal continuous improvement plan. • Customer consultancy in Portugal. • Development of the Spanish market with the creation of strategic partnerships with distributors, suppliers and direct clients. • Implementation of the company's growth plan including the coordination of the internal continuous improvement plan. • Customer consultancy in Portugal.



Neomarca

• Portugal
• Business Consulting and Services
• 1 - 100 Employee

• International Consultant

  • Jan 2014 - May 2014

  • Development and implementation of internationalisation plan for Itelmatis - Control Systems including the localisation of the products and marketing material and the creation of strategic partnerships in Spain. • Development and implementation of internationalisation plan for Itelmatis - Control Systems including the localisation of the products and marketing material and the creation of strategic partnerships in Spain.



Inpokulis

• Portugal
• Translation and Localization
• 1 - 100 Employee

• Senior Account Manager

  • Aug 2012 - Dec 2013

  • Strategic implementation of account management and customer relations best practive. • Brand development, web site design and traffic growth and advertising revenue. • Strategic Consulting, including business plan & sales strategy development. • Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions. • Strategic implementation of account management and customer relations best practive. • Brand development, web site design and traffic growth and advertising revenue. • Strategic Consulting, including business plan & sales strategy development. • Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.



Babcock International Group PLC

• Acting Head of Customer Relations

  • Dec 2010 - Aug 2012

  As Acting Head of Customer Relations I am responsible for the management of our biggest customer in the Communications Division of Babcock, the BBC World Service, ensuring an excellent level of service on the contract delivery and developing new business opportunities and strategic relationships to grow the range of services that we provide the BBC with. Main responsibilities include:• Management of the Communications Division as part of the Communications Management Team.• Development of a strategic account development plan for the BBC.• Line management and development of the Customer Relations Team who provide interfacing and coordination of all contractual activities ranging from business development to operational SLA and KPI delivery, projects, financial and commercial.• Development and management of an annual Customer Survey and the Continuous Improvement Plan.• Management and implementation of all Marketing activity for the BBC World Service including the Customer Zone web portal, the publication of Connecting news magazine, Open Days and other Marketing events. Show less

• Customer Relations Manager, Communications

  • May 2006 - Nov 2010

  I was responsible for managing the contract and direct relationship with key management within the BBC World Service. I was also responsible for the management of key suppliers and projects, managing the relationship with the customer at all levels, with focus on contract retention and growth.Highlights:• Won new business out of contract scope by over £2.5 million in revenue in the last year by identifying additional customer needs. • Successfully managed major projects and also coordinated the delivery of the overall project activity by supervising virtual teams across Babcock, customers and suppliers.• Managed supplier contracts, ensuring an efficient provision of services to the customer and negotiating terms and conditions to further improve the service and grow the business.• Developed an strategic account development plan to identify how to maximise customer satisfaction focused on growth.• Representing the company at global industry events.• Supporting the Head of Customer Relations in all activities to manage the BBC World Service account. Show less



VT Group plc

• Customer Relations Manager, BBC World Service Americas and Europe Region

  • Oct 2002 - Apr 2006

  I was in charge of managing and developing the relationship with the Americas and Europe Region of BBC World Service. Highlights:• Worked with the Americas and Europe Region Language Sections including their Business Development Units on the successful provision of services and implementation of their strategy. • Developed projects to implement new distribution channels for the customer's partners in the region.• Managed overseas transmission suppliers.• Developed an annual customer satisfaction survey and the continuous improvement plan to further improve the service provission and identify new areas of business.• Teavelled frequently to South America, EEUU and Europe to inspect the techncal work and renegotiate contracts with local suppliers and represent the BBC on visits to its main partners in the region. Show less

• Customer Account Executive, BBC World Service Americas Region

  • Oct 2001 - Sep 2002

  I assisted the Account Manager in the delivery of the service and the development of the relationship with the BBC World Service Americas Region.Highlights:• Liaised with the customer, internal teams and suppliers in the UK and overseas to deliver the service successfully and proactively. • Assisted the Language Services with the identification of new customers in South America.• Advised the BBC Americas Region on a range of technical solutions and also offered technical support.• Multilingual liaison with various BBC language sections and international suppliers (Spanish, English and Portuguese). • Coordinated the training of foreign suppliers while visiting the BBC in the UK.• Organised trips to visit suppliers overseas and provided translation services during contract negotiations, including translation of contracts.• Supervised the performance of overseas transmitter partners including invoicing auditing and processing. Show less


Merlin Communidations
• Hungary
• Advertising Services
• 1 - 100 Employee
• Customer Relations Assistant

  • 2001 - 2002