Experience

Tom Dixon Studio
• United Kingdom
• Design Services
• 100 - 200 Employee
• Key Accounts Sales Manager UK

  • Aug 2022 - Present


The Conran Shop

• United Kingdom
• Retail
• 100 - 200 Employee

• Lifestyle Manager

  • Dec 2020 - Aug 2022

  The Conran Shop store offers a unique design-led environment and services built to delight and inspire. Showcasing ever-evolving edit of curated design icons and future collectables. I am currently in charge of all operational aspects of Lifestyle department across the sales floor in order to achieve maximum sales performance and profit, whilst ensuring that optimum levels of customer service are achieved at all times. The Conran Shop store offers a unique design-led environment and services built to delight and inspire. Showcasing ever-evolving edit of curated design icons and future collectables. I am currently in charge of all operational aspects of Lifestyle department across the sales floor in order to achieve maximum sales performance and profit, whilst ensuring that optimum levels of customer service are achieved at all times.


Gucci
• Italy
• Retail Luxury Goods and Jewelry
• 700 & Above Employee
• Department Manager

  • Apr 2019 - Dec 2020


MATCHESFASHION

• Retail
• 1 - 100 Employee

• General Store Manager

  • Feb 2016 - Apr 2019

  General Store Manager, brand ambassador for one of MATCHESFASHION.COM luxurious London boutiques. With passion and proven experience, I am in charge of driving the strategic vision and direct the store team in providing an iconic customer-service experience, ensuring maximum profitability. On a daily base I oversee the development of all departments including both Ladies and Menswear, I am responsible for delivering exceptional results while maintaining operational excellence by all team members. DUTIES:• Provide strong presence and leadership on the sales floor, leading the team and driving excellence in service standards to exceed client expectations. • Drive performance targets on a daily, weekly and monthly basis, identifying underperformers and missed opportunities.• On a daily basis provide coaching-to-the-run on a sales floor, ensuring feedback is delivered efficiently and professionally, and sales opportunities are maximised, • Conduct a floor walk with the Management team on a daily basis to maintain awareness of product and merchandising standards, provide feedback to VM team and Retail Operation Manager when needed.• Run stock reports on weekly basis, conducting spot checks and working with the Management team and Stockroom Assistant team to investigate negative stock and resolve discrepancies. • Maintain floor standards, ensure team are utilising floor plans, replenishing stock, and following VM guidelines.• Supporting HR with any employee related issues and manage any disciplinary processes that may be necessary.• Provide feedback on product performances to Retail Director and relevant teams in Head Office. Implement action plans to increase turnover and profitability.• Support the team with instigating and developing relationships with new and existing clients to maintain and grow the MATCHESFASHION.COM client base. Show less

• Store Manager

  • Sep 2014 - Jan 2016

  MATCHESFASHION.COM is the global luxury-shopping destination for men and women, bringing together a modern edit of over 400 established and emerging designers.DUTIES:• Drive the Store sales through personally and productively motivating the team to achieve/exceed set budgets, sales targets and profitability.• Maintain MATCHESFASHION.COM unique and renowned customer service, ensuring that it is maintained at all times and in all aspects pre and post sale.• Delivering business objectives by ensuring all members of the team have the tools and the knowledge of market trends, brands and competitors to deliver them.• Identifying opportunities and initiatives to continually improve performance, communicating them to the Area Manager or relevant member of the MATCHESFASHION.COM team.• Accountable for stock security, ensuring stock takes are carried out efficiently following company guidelines and that investigations are carried out to guarantee the results are accurate and under company target.• Supporting HR with any employee related issues and manage any disciplinary processes that may be necessary.• Ensuring Health & Safety and security standards within the store are maintained.• In charge of building the Customer Data Base and monitoring Client retention Show less



Juicy Couture

• Retail Apparel and Fashion
• 300 - 400 Employee

• Flagship Store Manager

  • Jan 2014 - Sep 2014

  In charge of the day-to-day operations and sales, whilst ensuring that all aspects of the business are managed effectively. Maintaining the highest standards by applying the best practice and acting as an ambassador for the brand. DUTIES:- Maximize turnover to meet and exceed required targets profitably also identifying opportunities to improve performance;- Continually monitor the sales against targets / budgets and communicate the position to the team and Head Office to ensure appropriate action can be taken;- Drive the sales personally and through the team to achieve set goals;- Ensure that, in all aspects, excellent customer service is maintained at all the time- Train and motivate all associates through coaching and the brand programs in sales, customer service and product knowledge; - Manage store-operating procedures (inventory, cash and media controls) to minimize store losses; - Support marketing campaigns and footfall driving initiatives - management of in store events; - Guarantee that Visual Merchandising standards are upheld accordingly to brand directive; - Ensure Brand Standards and Operating Standards meet or exceed expectations to support brand consistency;- Feedback to Buying team on a weekly basis in regards to trade, promotions and customer profile; - Ensure that all HR related practices and procedures are carried out, communicated and adhered by the team;- Nominated “Super User” for Ceridian HR and Payroll system to support HR and other Managers within FF Group Show less

• Assistant Store Manager

  • Jun 2012 - Dec 2013

  Provide a link between Store Manager and the team in daily operation. Responsible for running the BOH operation and driving business of the Flagship store in London.DUTIES:- Driving sales goals with the team ensuring that all levels of sales goal communication are maintained and consistent;- Develop loyal clientele and promote the brand; - Support the Store Manager in recruiting the sales staff and identifying training needs;- Mange the development and training of all designated team members;- Provide regular training sessions covering all relevant aspects of the business with all members of staff; - Ensure the customer service of all individuals is monitored and maintained to the highest standard;- In charge of stock control, product orders and store to store transfer s ;- Overlooking visual standards of the store – working closely with Visual Merchandising team;- Manage direct reports, monitor their progress to benefit the brand - weekly, monthly business reviews; - Analyzing sales figures and searching for business opportunities;- Ensure that all security and H&S standards within the store are maintained . Show less



Reiss

• United Kingdom
• Retail
• 700 & Above Employee

• Assistant Manager

  • Jul 2011 - Jun 2012

  Assisting to manage flagship concessions within Selfridges. In charge of the workplace and ensuring its smooth running and operation on both Ladieswear and Menswear departments. Focused on maximizing the customers’ extraordinary shopping experience. Responsible for ensuring a consistently high standard of presentation of the shop floor. Worked closely with Visual Merchandising team to ensure floor represented brand tailored to the store consumer. Assisting to manage flagship concessions within Selfridges. In charge of the workplace and ensuring its smooth running and operation on both Ladieswear and Menswear departments. Focused on maximizing the customers’ extraordinary shopping experience. Responsible for ensuring a consistently high standard of presentation of the shop floor. Worked closely with Visual Merchandising team to ensure floor represented brand tailored to the store consumer.



STEFANEL

• Italy
• Retail Apparel and Fashion
• 200 - 300 Employee

• Supervisor

  • Apr 2010 - Jul 2011

  Responsible for high customer service and in- store visual merchandising. My role included making commercially driven decisions about store layout and stock options. I provided support to the manager in planning and executing of all activities and task . Responsible for high customer service and in- store visual merchandising. My role included making commercially driven decisions about store layout and stock options. I provided support to the manager in planning and executing of all activities and task .