Experience

XP Solutions

• Australia
• Software Development
• 1 - 100 Employee

• Maitenance Contracts and Training Advisor

  • Mar 2008 - Present

  XP Solutions are the industry standard software provider for drainage and flood alleviation software. • First point of contact for all sales related queries • In charge of all software maintenance contracts, quotes and invoices, working towards monthly & annual targets. • Compilation of Maintenance Renewal contracts for all existing customers including updating of CRM, processing online requests and handling all queries relating to maintenance. • Sales administration • First point of contact for all enquiries relating to training on software, coordination and preparation of workshops and courses. • Responsible for assessment of customers training needs and the selling of the most appropriate training program. • Training and workshop administration including the researching and booking of training venues, compilation of training material, logging booking forms, confirmation of booking requests and recording of feedback forms. • Compilation of bespoke training quotes including quote negotiation • Credit control on all training quotes & maintenance invoices • Building & maintaining professional relationships with customers, liaising directly with external & internal delegates and lecturers. • Setting up of training rooms and coordinating with trainers to make sure sufficient equipment is provided and operational. • Organisation and management of company diary • Translator for overseas enquiries utilising my multilingual ability • Answering and logging technical support calls • First point of contact for all visitors and training delegates • Proof reading and liaising with the Marketing Manager on production of training guides Show less



Jones Robinson Estate Agents

• Office Administrator

  • May 2002 - Feb 2008

  Jones Robinson has been in operation since 1998 and in that time we have helped thousands of people move home. JR have over 60 dedicated members of staff and five offices serving a large swathe of Berkshire, Hampshire and Oxfordshire. • Responsible for advertising a large portfolio of properties and liaising with the local paper and other advertising media • Creating and updating property advertising materials on Smart Property Ad Management System • Photo editing for website and press • Full preparation for advertising including proof reading, arrangement of advert layout, selection of photographs, floor plans • E-mailing property details for Newbury Weekly News editorial • Coordinating large weekly mail-outs • Maintaining and updating CRM records • Compilation of sales particulars including insertion of photographs, floor plans, minor amendments to the layout, • Ordering new/amended sales particulars • Contacting potential applicants and dealing with incoming e-mails • Preparation of correspondence to vendors and applicants (e.g. canvassing letters, property details, marketing materials, Rightmove client reports) • Implemented a new office filing system • Archiving applicant details • Translating and booking viewings for non-English speaking clients/landlords/tenants • Checking stock (e.g. ink, labels, funds for the franking machine) • First point of contact for all internal admin enquiries as well as for a number of external companies (e.g. Pitney Bowes, Print Concern, Newbury Weekly News, etc.) Show less



J Finance Ltd

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Office Administrator

  • Feb 2002 - May 2002

  JFinance, an independent financial advisor based in Newbury. • Front office role (receiving clients and members of the public) • Creating a computer archive system using bespoke financial software • Processing mortgage applications, insurance policies and other confidential files • Conducting general office duties JFinance, an independent financial advisor based in Newbury. • Front office role (receiving clients and members of the public) • Creating a computer archive system using bespoke financial software • Processing mortgage applications, insurance policies and other confidential files • Conducting general office duties



Orbis Transportation

• Leisure, Travel & Tourism

• Tour Guide

  • May 2000 - Feb 2001

  Orbis Travel Ltd, an independent travel company specialising in tailor made holidays. • Meeting and greeting passengers • Looking after passengers travelling Warsaw-London-Warsaw • Researching and relating information of historical and cultural interest • Interpreting at border crossings Orbis Travel Ltd, an independent travel company specialising in tailor made holidays. • Meeting and greeting passengers • Looking after passengers travelling Warsaw-London-Warsaw • Researching and relating information of historical and cultural interest • Interpreting at border crossings