Experience

Heckfield Place
• United Kingdom
• Hospitality
• 1 - 100 Employee
• Front Office Supervisor

  • Mar 2020 - Present


YTL Hotels

• Malaysia
• Hospitality
• 400 - 500 Employee

• Front Office Manager

  • Oct 2019 - Mar 2020

• Guest Services Manager

  • Dec 2018 - Oct 2019

• Hotel Duty Manager

  • Sep 2016 - Oct 2019

  Manager of the year 2017 award.• Ensuring employees are offering exceptional customer service.• Helping to implement Hotel policies.• Handling cash and end of day checking.• Supervise and manage employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.•Improving quality and service standards by paying attention to detail.•Focusing on producing results through encouraging high achievement.

• Hotel Receptionist

  • Sep 2015 - Sep 2016

  -Attended to all routes of room bookings, such as online, phone and in person, updated or amended reservations in the PMS,as per reservation backups from the 3rd parties and TA's, or personal dealt with the TA.-Performed check-in's and check-out's, processed card, cash, deposit and city ledger payments accurately by balancing all receipts, also attended guest inquiries over the phone and emails.



Westmont Hospitality Group

• Canada
• Hospitality
• 400 - 500 Employee

• Assistant Executive Housekeeping Manager

  • Sep 2014 - Sep 2015

  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Inventories stock to ensure adequate supplies.• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.• Ensuring compliance with all health and safety regulations.•Monitor and control inventories for operating equipment, linen and uniforms to ensure stock levels are maintained and costs are controlled.•Ability to work under pressure• Flexibility to respond to a range of different work situation.•Conduct inspections of all areas, and ensure physical facilities are kept in optimal condition by full implementation of preventative maintenance programs. Show less

• Room Attendant

  • Apr 2013 - Sep 2015


Generator Hostels
• France
• Food and Beverage Services
• 1 - 100 Employee
• Assistant Chef

  • Jun 2013 - Sep 2015