Experience

Equity Point Holding

• Hospitality
• 1 - 100 Employee

• Area manager

  • Mar 2019 - Present

  Managing and assuming overall responsibility for the success of 4 hotels/hostels (Miami, Chicago, Budapest & Marrakech) by directing all operational aspects of each hostel and driving sales whilst minimizing costs. Supervising and guiding a team of professionals to maximize revenue and offer customer service. Developing a safe and positive work and accommodation environment for staff and guests. Assisting with interviewing, recruiting and training staff. Managing and assuming overall responsibility for the success of 4 hotels/hostels (Miami, Chicago, Budapest & Marrakech) by directing all operational aspects of each hostel and driving sales whilst minimizing costs. Supervising and guiding a team of professionals to maximize revenue and offer customer service. Developing a safe and positive work and accommodation environment for staff and guests. Assisting with interviewing, recruiting and training staff.



Maximum Escape

• Spain
• Entertainment Providers
• 1 - 100 Employee

• Director Of Business Development

  • Sep 2018 - Mar 2019

  Developing business plans for optimal use of resources and time. Performing market research to study consumer behavior, the latest trends and competitor activity. Developing marketing plans to achieve sales targets and increase brand visibility. Assisting with recruiting and training staff. Evaluating existing business procedures and recommending improvements. Developing business plans for optimal use of resources and time. Performing market research to study consumer behavior, the latest trends and competitor activity. Developing marketing plans to achieve sales targets and increase brand visibility. Assisting with recruiting and training staff. Evaluating existing business procedures and recommending improvements.



Happy People Barcelona

• Spain
• Leisure, Travel & Tourism
• 1 - 100 Employee

• General Manager Customer Service

  • Mar 2017 - Sep 2018

  Managing a team of ten agents (booking and check-in agents) and the Marketing Department. Training staff on daily responsibilities, brand promotion and customer service activities. Evaluating employee performance and producing individual development plans. Addressing customer issues and queries in an accurate and timely manner. Ensuring customer satisfaction by delivering timely and high quality services. Revenue management and operations supervision. Managing a team of ten agents (booking and check-in agents) and the Marketing Department. Training staff on daily responsibilities, brand promotion and customer service activities. Evaluating employee performance and producing individual development plans. Addressing customer issues and queries in an accurate and timely manner. Ensuring customer satisfaction by delivering timely and high quality services. Revenue management and operations supervision.



Equity Point Holding

• Hospitality
• 1 - 100 Employee

• Area manager

  • Jan 2010 - Mar 2017

  Managing and assuming overall responsibility for the success of ten hostels in eight locations (Barcelona, Madrid, Girona, Lisbon, London, Prague, Marrakesh and New York) by directing all operational aspects of each hostel and driving sales whilst minimizing costs. Supervising and guiding a team of professionals to maximize revenue and offer customer service. Developing a safe and positive work and accommodation environment for staff and guests. Assisting with interviewing, recruiting and training staff. March - April 2019 - Chicago Getaway Hostel (USA) Consultancy project covering the following areas: marketing , sales, housekeeping, customer service, maintenance. 2014 - Equity Point Prague Opening Project Manager - 180 beds 2012 - Equity Point Lisboa Opening Project Manager - 150 beds 2010 - Equity Point London Opening Project Manager - 400 beds Show less