Marta Gil Pablos
Social Media Specialist at One Retail Group- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Español Native or bilingual proficiency
-
Inglés Full professional proficiency
Topline Score
Bio
Jessica Carter
I worked alongside Marta as we completed complete training of the Front Office department of hotels via an Internship with Marriott in Orlando, Florida. During this time I found that Marta is not only a pleasure to work with, but also very knowledgable about the hotel industry. She has a passion for the industry and guest satisfaction and it shows through her everyday work and interactions with guests.
Mikel Escoriaza
During my time working with Marta, I always found her working hard and thinking outside the box, she is extremely efficient, team player and organised person who goes an extra mile to serve the guests.
Mireia Puignou
I worked alongside Marta during our time in Marriott's property in Walt Disney World. She is a very smart, resourceful and efficent colleague that you can always put your trust on. Always happy to help you when necessary and she adapts to any given situation very quickly. I highly recommend her for any position that requires creativity and fast learning skills.
Jessica Carter
I worked alongside Marta as we completed complete training of the Front Office department of hotels via an Internship with Marriott in Orlando, Florida. During this time I found that Marta is not only a pleasure to work with, but also very knowledgable about the hotel industry. She has a passion for the industry and guest satisfaction and it shows through her everyday work and interactions with guests.
Mikel Escoriaza
During my time working with Marta, I always found her working hard and thinking outside the box, she is extremely efficient, team player and organised person who goes an extra mile to serve the guests.
Mireia Puignou
I worked alongside Marta during our time in Marriott's property in Walt Disney World. She is a very smart, resourceful and efficent colleague that you can always put your trust on. Always happy to help you when necessary and she adapts to any given situation very quickly. I highly recommend her for any position that requires creativity and fast learning skills.
Jessica Carter
I worked alongside Marta as we completed complete training of the Front Office department of hotels via an Internship with Marriott in Orlando, Florida. During this time I found that Marta is not only a pleasure to work with, but also very knowledgable about the hotel industry. She has a passion for the industry and guest satisfaction and it shows through her everyday work and interactions with guests.
Mikel Escoriaza
During my time working with Marta, I always found her working hard and thinking outside the box, she is extremely efficient, team player and organised person who goes an extra mile to serve the guests.
Mireia Puignou
I worked alongside Marta during our time in Marriott's property in Walt Disney World. She is a very smart, resourceful and efficent colleague that you can always put your trust on. Always happy to help you when necessary and she adapts to any given situation very quickly. I highly recommend her for any position that requires creativity and fast learning skills.
Jessica Carter
I worked alongside Marta as we completed complete training of the Front Office department of hotels via an Internship with Marriott in Orlando, Florida. During this time I found that Marta is not only a pleasure to work with, but also very knowledgable about the hotel industry. She has a passion for the industry and guest satisfaction and it shows through her everyday work and interactions with guests.
Mikel Escoriaza
During my time working with Marta, I always found her working hard and thinking outside the box, she is extremely efficient, team player and organised person who goes an extra mile to serve the guests.
Mireia Puignou
I worked alongside Marta during our time in Marriott's property in Walt Disney World. She is a very smart, resourceful and efficent colleague that you can always put your trust on. Always happy to help you when necessary and she adapts to any given situation very quickly. I highly recommend her for any position that requires creativity and fast learning skills.
Credentials
-
The Fundamentals of Digital Marketing
Google Digital GarageJun, 2020- Oct, 2024 -
Disney College & International Program Internship
The Walt Disney CompanyJan, 2017- Oct, 2024
Experience
-
One Retail Group
-
United Kingdom
-
Retail
-
1 - 100 Employee
-
Social Media Specialist
-
Jan 2023 - Present
- Completely owning the Social Media Strategy across 3 different e-commerce brands, managing 8 different Social Media accounts- Handling all influencer relationships across 3 different brands, creating paid influencer campaigns, managing all communications, negotiating, approving content, tracking the success of the campaigns- Filming and editing reels, TikToks and product pictures across 3 brands, as well as briefing design team and creators to create assets- Daily community management across our social channels- Creating paid ad campaigns across 3 brands and reporting on results- Managing relationships with a roster of content creators across 3 brands- Reporting and monitoring the success of the Social Media department- Grew the Social Media channels by over 5k organic followers and over £100k net revenue in the first 9 months owning the strategy- Assisting with PR partnerships and affiliate marketing Show less
-
-
Social Media Executive
-
Jun 2022 - Jan 2023
- Redefining the social media strategy by creating and scheduling content for 5 brands across Instagram and Facebook on a weekly basis, including designing assets and stories- Handling all influencer gifted collaborations for 5 brands, as well as targeting influencers for specific campaigns- Creating paid influencer campaigns, building relationships with influencers, managing all communications, negotiating, approving content, tracking the success of the campaigns- Filming reels, TikToks and product photoshoots across 5 brands- Handling all customer queries and complaints through daily community management across our social channels- Reporting and monitoring the success of the social campaigns- Implementing new tools and processes to improve efficiency- Managing our AWIN affiliate program across our 3 main brands - Assisting with press releases and communication Show less
-
-
Social Media Community Executive
-
Sep 2021 - Jun 2022
- Creating and scheduling content for Instagram and Facebook for 1 brand, and TikTok across 2 brands- Engaging with relevant content across Instagram, Facebook and TikTok- Monitoring customer queries and negative feedback on all social platforms and solving any issues- Researching influencers and reaching out to build relationships and arranging collaborations on a gifted basis- Measuring success of community engagement and assisting with monthly reporting- Understanding our online communities and helping develop strategies Show less
-
-
Customer Care Advisor
-
Jul 2020 - Aug 2021
• Answering queries from customers regarding delivery, product questions, refunds, returns, invoices, complaints via a CRM (Zendesk and eDesk)• Responding to customer feedback• Constant communication with other teams to troubleshoot product issues• Assisting with building new templates for quicker response of most common questions• Helping with the introduction of new tools and processes• Assisting the Social Media Manager with Community Management, designing Instagram Stories and various Social Media tasks Show less
-
-
-
ME London Hotel
-
United Kingdom
-
Hospitality
-
1 - 100 Employee
-
Reservations Agent
-
Sep 2019 - Jul 2020
- Answering all incoming Reservation inquiries, by telephone or e-mail, in a timely manner converting them to bookings. - Inputting reservations into OPERA, ensuring all details are accurate and complete, and charging reservations when necessary - Maintaining accurate filing systems for all correspondence within the department, and ensure all filing is completed daily. - Ensuring all system traces are actioned on a daily basis - Ensuring all 'no-shows' from the previous night are followed up and charged accordingly - Performing general office duties daily Show less
-
-
-
Eric Vökel Boutique Apartments
-
Spain
-
Travel Arrangements
-
1 - 100 Employee
-
Front Desk Agent
-
Apr 2019 - Sep 2019
- Customer service oriented - Administration and coordination of daily tasks and communication with other departments ensuring a smooth functioning of the accommodation service - Modifying reservations, settlement, invoicing and management of collections and payments - Purchasing and inventory making - Housekeeping and front desk supervision - Customer service oriented - Administration and coordination of daily tasks and communication with other departments ensuring a smooth functioning of the accommodation service - Modifying reservations, settlement, invoicing and management of collections and payments - Purchasing and inventory making - Housekeeping and front desk supervision
-
-
-
Walt Disney World Swan and Dolphin
-
United States
-
Hospitality
-
300 - 400 Employee
-
Rooms Division Internship
-
Jan 2018 - Dec 2018
- Rotation between Guest Services and Front Desk in a hotel with 2200 rooms - Dealing with 1000 check in and check out days - Answering inside and outside calls and giving detailed information - Modifying reservations - Asigning rooms meeting guests' standards - Billing - Dealing with VIP guests and loyalty acknowledgement - Rotation between Guest Services and Front Desk in a hotel with 2200 rooms - Dealing with 1000 check in and check out days - Answering inside and outside calls and giving detailed information - Modifying reservations - Asigning rooms meeting guests' standards - Billing - Dealing with VIP guests and loyalty acknowledgement
-
-
-
Room Mate Hotels
-
Spain
-
Hospitality
-
200 - 300 Employee
-
Front Desk Staff
-
Oct 2017 - Jan 2018
- Modifying reservations - Check in and check out - Asigning rooms - Billing and inventory making - Modifying reservations - Check in and check out - Asigning rooms - Billing and inventory making
-
-
-
Walt Disney World
-
United States
-
Entertainment Providers
-
700 & Above Employee
-
Park Operations
-
Jul 2016 - Jan 2017
- Attractions hostess dealing with thousands of guests a day in a role focused towards guests' happiness and satisfaction. - Attractions hostess dealing with thousands of guests a day in a role focused towards guests' happiness and satisfaction.
-
-
Education
-
2020 - 2020
CEF Centro de Estudios Financieros
Online Ceritificate in Digital Marketing and Social Media, Marketing -
2014 - 2018
Universidad Rey Juan Carlos
Bachelor's Degree in Tourism (English) -
2016 - 2016
Disney University
Advanced Studies in Hospitality Management -
2016 - 2016
University of California, Riverside
Online certificate in Consumer Behaviour -
2016 - 2016
University of California, Riverside
Certificate in Hospitality and Tourism Management -
2015 - 2015
CUESA (CENTRO UNIVERSITARIO DE ESTUDIOS SOCIALES APLICADOS)
Certificate in Events Organization and Management
Community
