Experience

Budimex

• Poland
• Construction
• 700 & Above Employee

• Product Owner

  • Nov 2022 - Present



Sii Poland

• Poland
• IT Services and IT Consulting
• 700 & Above Employee

• Delivery Manager

  • Oct 2020 - Nov 2022

  Project Management in IT Operations, RPA & Digital Competency Centers. Working in agile, waterfall and hybrid approaches. Fixed price projects presales (in a Bid Manager role) and delivery. Refining and maturing organizational standards for RPA service delivery. ServiceNow platform development and maintenance for a Swiss-based advisory company (“Big 4”). Consultancy in terms of alignment of maintenance & support services with ITIL best practices. Project Management in IT Operations, RPA & Digital Competency Centers. Working in agile, waterfall and hybrid approaches. Fixed price projects presales (in a Bid Manager role) and delivery. Refining and maturing organizational standards for RPA service delivery. ServiceNow platform development and maintenance for a Swiss-based advisory company (“Big 4”). Consultancy in terms of alignment of maintenance & support services with ITIL best practices.



Avenga

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• Deputy Service Delivery Center Director

  • Aug 2018 - Jun 2020

  Application Lifecycle Management. Responsibility for advanced IT services provided to IT Kontrakt key accounts (e.g. Swiss-based big pharma company). Building and management of on-site and remote teams. Gaining 2+ years of experience managing intercultural projects (Poland, Ukraine, Germany, Malaysia).Defining and implementing KPIs, SLAs scoping and negotiation.Service Delivery Center processes review and optimization. Overseeing alignment with ITIL and Agile best practices. Driving successful ISO 27001 implementation. Facilitator role for a team of Service Managers. Team members’ performance appraisal; periodic review process standardization. Aiding new business development and pre-sales. Responsible for RFI/RFP response process. Show less

• IT Service Delivery Manager

  • Sep 2016 - Aug 2018

  Responsible for service / project delivery in a fully managed model (Solutions Maintenance & Development; 3LS, 2LS, Quality Assurance, Business Analysis, Validation, Infrastructure etc.). Responsible for team management (200+ consultants) and service performance. Customer relationship and satisfaction management.Budget management for service portfolio. Successful in delivery optimization and service profit margin increase. Continuous Service Improvement.



XPLUS

• Poland
• IT Services and IT Consulting
• 100 - 200 Employee

• Head of Customer Service & Support Delivery

  • Jun 2012 - Dec 2015

  Responsible for maintenance and support delivery for solutions based on Microsoft Dynamics AX (ERP). Definition of processes and methods for service operations. Value streams identification, classification and controlling. Creating Service Catalogue for the whole organization and adapting ITIL best practices. Negotiating and finalization of a maintenance agreement in the history of the company. Introduction of measurement and monitoring of Service Transition and Service Operation processes; definition, monitoring and refinement of relevant KPIs. Show less



Valkea Media

• Poland
• Advertising Services
• 1 - 100 Employee

• Warsaw Business Journal Group Sales Manager

  • May 2011 - Jun 2012

  Client Relations Management, power user participation in a functional enhancement projectof a RoR-based CRM system. Resposibility for creating strategy for sales (digital & print), for a team result; product management; marketing strategy creation. Client Relations Management, power user participation in a functional enhancement projectof a RoR-based CRM system. Resposibility for creating strategy for sales (digital & print), for a team result; product management; marketing strategy creation.



Polish News Bulletin

• Poland
• Media Production
• 1 - 100 Employee

• Sales & Marketing Manager

  • May 2007 - Apr 2011