Experience

The Cosmetic Skin Clinic

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Call Center Manager

  • Jul 2021 - Present



The Doctors Clinic Group

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Clinic Manager - Telephony Leader

  • Aug 2019 - Jul 2021

  • Monitoring capacity to ensure efficient utilization of technology• Daily operational support of the Soho66 system, Infinity system and associated technologies including IVR, voice recording and outbound dialler• Provide consultancy, training and subject matter expertise to all telephony levels• Designing future capabilities for contact handling to meet operational and customer needs• The ownership and implementing of processes relating to Team Performance, patient experience and customer care, data and reporting• Collecting and analysing Telephony Statistics• Monitoring calls for Quality Assurance• Providing leadership, development and coaching of Call Handlers• Seamless cooperation with HR Department and Recruitment Company in regards to Talent Acquisition (selection of candidates and carrying out interviews).

• Clinic Manager

  • Jan 2019 - Aug 2019

  • Record Management • Daily operation of Heydoc system, the integrated clinical system for managing patients’ medical data and admin tasks• Providing an exceptional level of customer service and managing the patient journey • Collaborating with the Management Team to ensure that all clinic locations run smoothly• Answering telephones ensuring that all telephones are answered and that all enquiries are dealt with in an efficient and courteous manner, to record any messages clearly and accurately and deliver them promptly• Overseeing enquiries inbox to ensure that e-mails are responded in a timely manner• Dealing with complaints effectively• Managing clinical stock• General healthcare administration.



Vision Express

• United Kingdom
• Retail
• 700 & Above Employee

• Optical Assistant

  • Jun 2018 - Jan 2019

  • Engaging with customers in a friendly and professional manner while actively listening to their concerns• Assisting customers providing expert advice to customers on the range of fashionable frames and giving advice to patients on lens types• Managing admin duties such as scheduling follow up appointments, maintaining patient records, scanning paperwork, and keeping store organized and functional• Merchandising, stock taking, contact lenses ordering• Working towards sales targets and KPIs • Resolving problems with glasses and responding to other queries.



Franklin Templeton

• United States
• Financial Services
• 700 & Above Employee

• USTA Operations Representative

  • Jun 2017 - Jun 2018

  • Process/Quality Check of day-to-day transactions involving review, analysis and monitoring with investment restrictions stipulated by a variety of sources including but not limited to USTA Internal Policies, Shareholder account restrictions and other data maintenance by being in policy and procedural guidelines• Creating correspondence to Shareholders about requirements or missing information/certification• Processing all monetary transactions like transfers and liquidations• Ensuring completion of all tasks, quality reviewing and reporting functions are carried out in accordance with applicable policies, procedures & governing regulations• Working on Shareholders’ subscription, redemption and their posting entries of the funds.



II Primary School of Henryk Sienkiewicz

• English Teacher

  • Sep 2016 - Jun 2017

  • Planning, preparing and delivering lessons to all students in the class• Adopting and working towards the implementation of the school development plan • Assigning work, correcting and marking work carried out by students. • Planning, preparing and delivering lessons to all students in the class• Adopting and working towards the implementation of the school development plan • Assigning work, correcting and marking work carried out by students.



Language School - “Freedom”

• English Teacher

  • May 2015 - Sep 2016

  • Teaching according to the educational needs, abilities and achievements of the individual students and groups of students• Adopting and working towards the implementation of the school development plan • Providing guidance and advice to students on their further education and future careers; providing information on sources of more expert advice. • Teaching according to the educational needs, abilities and achievements of the individual students and groups of students• Adopting and working towards the implementation of the school development plan • Providing guidance and advice to students on their further education and future careers; providing information on sources of more expert advice.