Experience

McArthurGlen Group

• United Kingdom
• Retail
• 700 & Above Employee

• Guest Service Advisor

  • Jun 2014 - Present

  Main activities and responsibilities • Work as part of the team in our Guest Services area in the centre, meet and greet guests, dealing with any queries and resolving any issues that arise • Adopt the ‘Everyone Leaves Happy’ culture, always taking on a positive, proactive and professional approach • Promote additional products and services while meeting targets and providing a positive experience to our guests • Respond to face to face, email and social media feedback, building rapport and representing the McArthurGlen brand • All administration is completed accurately and in a timely manner e.g. online gift card order • Take ownership and maintain McArthurGlen’s high standards across the Guest Service area to ensure it is welcoming, well-organised and stocked with guest and brand information • Work collaboratively with the team, always ensuring the Guest is at the heart of everything we do • First aid and customer assistance for every kind of emergency • Gift Card prepaid selling.



Soc.Coop. Innovando

• Serravalle Scrivia, Piemonte, Italia

• Customer Service Advisor

  • May 2009 - Jun 2014

  Main activities and responsibilities • Work as part of the team in our Guest Services area in the centre, meet and greet guests, dealing with any queries and resolving any issues that arise • Adopt the ‘Everyone Leaves Happy’ culture, always taking on a positive, proactive and professional approach • Promote additional products and services while meeting targets and providing a positive experience to our guests • Respond to face to face, email and social media feedback, building rapport and representing the McArthurGlen brand • All administration is completed accurately and in a timely manner e.g. online gift card order • Take ownership and maintain McArthurGlen’s high standards across the Guest Service area to ensure it is welcoming, well-organised and stocked with guest and brand information • Work collaboratively with the team, always ensuring the Guest is at the heart of everything we do • First aid and customer assistance for every kind of emergency • Gift Card prepaid selling.