Experience

IT Logic

• Mexico
• Retail Office Equipment
• 1 - 100 Employee

• Senior Strategic Account Manager

  • Oct 2020 - Present

  - Manage the key accounts portfolio- Achieve assigned strategic account objectives- Establish strong, long-term client relationships- Communicate with major clients on a regular basis and respond to specific queries- Suggest solutions and innovative ideas to meet client needs- Handle complaints and problems in a timely and effective manner- Act as the liaison between key customers and internal teams- Identify and approach new potential strategic customers - Manage the key accounts portfolio- Achieve assigned strategic account objectives- Establish strong, long-term client relationships- Communicate with major clients on a regular basis and respond to specific queries- Suggest solutions and innovative ideas to meet client needs- Handle complaints and problems in a timely and effective manner- Act as the liaison between key customers and internal teams- Identify and approach new potential strategic customers



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Bilingual Customer Service Representative

  • Dec 2019 - Aug 2020

  Resolution of problems related to Satellite Signal, programming, statements, payments, credits, etc. Metrics compliance related to Voice of customer, service level and timing. Work performed at home from April to August. Dish Network campaign for clients across the U.S.A. Resolution of problems related to Satellite Signal, programming, statements, payments, credits, etc. Metrics compliance related to Voice of customer, service level and timing. Work performed at home from April to August. Dish Network campaign for clients across the U.S.A.



Elipsis

• Mexico
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Manager

  • Jan 2012 - Nov 2019

  • Analytical preparation of potential growth opportunities related to Geospatial and Remote Sensing Solutions and turnkey projects on diverse organizations: public and privates, and several markets: Defense, Communications, Energy, Mining, Geography, Aerospace, etc. • Identifying and strategically assessing an opportunity to create long-term value and then executing on a path to pursue that value.• Find new customers and extract more value from current ones.• Developing of Markets, Figure out where new customers “live” (both geographically and in terms of “buying mindset“) and find a way to reach them.• Developing relationships, Build and leverage relationships founded on trust and integrity to facilitate opportunities.• Developing sourcing and procurement partners in Mexico and overseas with products related to Geospatial, Remote Sensing, Defense and IT Solutions.• Growth of $ 1'750,000 usd in sales on 2014• Growth of $ 1’250,000 usd in sales on 2013• Developing of 15 potential accounts on 2013• Long term relationship with manufacturers such as BAE Systems Inc (GXP, Intelligence and Security & Electronic Systems), Vigilance B.V. and Hewlett Packard – Autonomy & Enterprise Group

• Sales Manager

  • Jan 2011 - Nov 2019

  Elipsis en Ordenadores S.A. de C.V. (Jan. 2011- Dec. 2011). IT Distribuitor; Supervising performance of the sales executivesSurveillance of Sales performance versus sales budgetEnforcement of A and B accounts in order to add value to the clientsSearch and development of new accounts Training on IT infrastructure to obtain sales certifications on HP solution



GSK

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Senior Strategic Buyer

  • Feb 2009 - Dec 2010

  Senior Buyer• Supply assurance for packaging and raw materials according to KPI’s in terms of Quality and Service (98%).• Assure that the supplying for packaging and raw materials is in compliance with the Quality and Procurement (local /global) policies• Development of new projects to improve supplying of materials in terms of quality, service and pricing.• Risk evaluation and creation of mitigation plans on a regular basis• Pricing negotiation with suppliers• Support in the Budget and Forecast preparation• Surveillance of Purchase Price Variation (PPV)



Envases de Alta Tecnología

• Foreign Trade Manager

  • May 2007 - Aug 2008

  Negotiation with global suppliers regarding long term agreements in terms of price, delivery times, incoterms, volume, credit terms, etc.Visit to global suppliers through Interphex USA 2008; in order to watch and improve our commercial relationship: Klockner Pentaplast, Alcan Packaging, Perlen Converting Packaging, Reynolds-Alcoa Packaging, Constantia Hueck Foils, Winpak, Amcor Flexibles etc.Development of business with new global suppliers such as Gallazzi; , etc. Establishment of strategies to negotiate annual purchasing volumes based in the annual budget and the Sales projected forecast.Supply chain coordination to guarantee fulfillment of delivery time to Production, Sales and final customer.Visit to key clients to strengthen commercial relationships in terms of consumption, collection and development of new business.Financial planning to balance income vs. expenditure as well as long term investments.Development and reviewing of annual budget and data tracking in a monthly basis.Negotiation of commodities with brokers for foreign currency acquisitions.Development of cash flow projection in a monthly and annual basis.Purchasing, Imports and Warehouse coordination to accomplish the planned KPI's.Human Resources and Financial coordination through outsourcing services.Organizing of Polipack's International Conference: "Cutting-edge technologies and process for pharmaceutical blister packaging" with 7 speakers from 5 different countries and 45 pharmaceutical companies (April 2008, Mexico City).Personnel in charge: 5 persons



Boehringer Ingelheim

• Germany
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Supply Chain Management Coordinator

  • Nov 1999 - May 2006

  Search and Development of Contract Manufacturing Suppliers for Healthcare and Prescription Medicine products, including the negotiation, settlement long term agreements and managing the operation on a regular basis (production and logistics). (April 2004-2006)Demand Analysis and Forecast Negotiation with Marketing & Sales areas for Contract Manufacturing needs including projects (new products). April 2004-up to date. General Coordination of the generic products line (72 products) which was sold to another business partner (Hexal GmbH) under an international agreement, managing all the supply chain and coordinating activities with Directors and Senior Managers resulting an improvement of service level from 82% (Sept. 2002) to 94% (April 2004).

• Head of Contract Manufacturing

  • Jan 1999 - Jan 2002

  Development of International Contract Manufacturing business unit (To solve idle capacity problems), achieving sales about USD$ 10'000,000 per year, 6 long term clients (Mexico) and developing potential business with 4 companies in USA and 1 in Canada through trade shows (ISPE; , magazines, web-page, e-business, direct contact and supported by Mexican authorities (Foreign Affairs Ministry). This position reported to the Production and Technology Director.Personnel in charge: 1

• Purchasing Senior Executive

  • Jan 1994 - Jan 1999

  Establishment of 9 partner alliances achieving annual purchases of USD$10,000,000 on strategic products/services (courier services, communications, hardware and software, MRO items, office supplies and lab supplies) and obtaining savings about USD $1'000,000 per year.Responsible of Purchasing for packaging materials, raw materials, MRO items and lab supplies.Head of Suppliers Certification Project Team, coordinating an interdisciplinary team and developing 4 certified suppliers per year for critical raw and packaging materials.Harmonization of BPC's software (policies, practices and implementation) for North American region within the Finance and Purchasing areas, working and negotiating with partners

• Purchasing Senior Executive

  • Jun 1997 - Dec 1997

  Negotiation with 2 suppliers from USA (Carton Service, OH and The Challenge Printing, NJ) to improve the service level (from 88% to 96%) and pricing (discount per volume) for packaging material in 1998 (OPINA Project).



Roche México

• Mexico
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Purchasing Senior Executive

  • Jan 1992 - Jan 1994

  Responsible of Purchasing for packaging materials, raw materials and MRO items obtaining savings of USD$300,000 per year and developing 2 partner alliances (Software & Hardware and MRO items).Responsible of the Bar Code Implementation Project on all packaging materials (labels, folding cartons, inserts and corrugates). Responsible of Purchasing for packaging materials, raw materials and MRO items obtaining savings of USD$300,000 per year and developing 2 partner alliances (Software & Hardware and MRO items).Responsible of the Bar Code Implementation Project on all packaging materials (labels, folding cartons, inserts and corrugates).



Sanofi

• France
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Purchasing Senior Executive

  • Feb 1992 - Jul 1992

  Responsible of Purchasing for packaging materials supporting launchings (new image) for Mejoral, Panadol, Hinds and Astringosol. Surveillance of level service provided to Production and Logistics area (95%). Responsible of Purchasing for packaging materials supporting launchings (new image) for Mejoral, Panadol, Hinds and Astringosol. Surveillance of level service provided to Production and Logistics area (95%).



Merck Group

• Germany
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Purchasing Senior Executive

  • Jan 1989 - Feb 1992

  Proposal to integrate the Purchasing area into the general ERP of the company, creating policies, procedures and performing benchmarking with 4 pharmaceutical companies. Settled in 1994.Head of Call Medic Report Control (Jan 1989-Aug. 1990)Creation of a Partner Alliance with Estafeta Mexicana to improve the service level for the National Sales Force (from 86% to 94%) in terms of courier delivery (medicines and promotional items).Proposal to improve the Call Medic Report Control through a special software in order to get better quality of information to make decisions for the Marketing area and Sales Management. Personnel in charge: 2