Experience

Dexcomm

• United States

• Certified Medical Operator

  • Jun 2014 - Present

   Operated three line switchboard to seamlessly support a national client base that included physicians, lawyers, and medical offices/hospitals during down times or after hours by answering customer call ins, taking messages, call routing, and call screening  Work done also included scheduling, order processing/taking, light administrative work and application screening process.  Operated three line switchboard to seamlessly support a national client base that included physicians, lawyers, and medical offices/hospitals during down times or after hours by answering customer call ins, taking messages, call routing, and call screening  Work done also included scheduling, order processing/taking, light administrative work and application screening process.



Ramada Plaza Hotel

• Hospitality
• 100 - 200 Employee

• Banquet Server

  • May 2012 - Jun 2014

   Served guests according to hotel’s standards in a friendly, courteous, and professional manner  Responded to guest problems, complaints, and accidents ensuring overall guest satisfaction  Prepared preliminary items, examined Banquet Event Order (BEO) to be familiar with the event menu prior to and gathered equipment, cleaned event space afterwards  Served guests according to hotel’s standards in a friendly, courteous, and professional manner  Responded to guest problems, complaints, and accidents ensuring overall guest satisfaction  Prepared preliminary items, examined Banquet Event Order (BEO) to be familiar with the event menu prior to and gathered equipment, cleaned event space afterwards



NuComm International

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Account Executive

  • Aug 2009 - Feb 2011

   Represented Sales, Billing, and Technical Support for customers with Cable Television, Internet, and Phone Services , focused on client retention, upselling and account management  Utilized multiple troubleshooting programs and billing systems to obtain information on customers’ accounts, verify customers and troubleshoot issues with services  Represented Sales, Billing, and Technical Support for customers with Cable Television, Internet, and Phone Services , focused on client retention, upselling and account management  Utilized multiple troubleshooting programs and billing systems to obtain information on customers’ accounts, verify customers and troubleshoot issues with services



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Business CS Specialist I

  • Oct 2007 - Jul 2009

   Navigated 10 different systems to assist customers with ordering equipment, setting up business accounts, activating new cell phone services, and reviewing account information  Accessed Quick Pay Program to process customer account payments with credit/debit, or checking accounts  Navigated 10 different systems to assist customers with ordering equipment, setting up business accounts, activating new cell phone services, and reviewing account information  Accessed Quick Pay Program to process customer account payments with credit/debit, or checking accounts



Acadiana Works, Inc

• United States
• Staffing and Recruiting

• Receptionist

  • Mar 2006 - Sep 2006

   Answered multi-line phone system, directed customers to requested case workers  Assisted customers with unemployment claims on LAWORKS.net website  Answered multi-line phone system, directed customers to requested case workers  Assisted customers with unemployment claims on LAWORKS.net website