Marshall Puls
Director, Partner Success at Podium Education- Claim this Profile
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English Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Lys (Alyssa) Segura
I had the honor of reporting directly to Marshall for two and a half years. During our time working together at Podium Education, I was consistently impressed by his ability to collaborate across departments, manage escalations with grace and effectiveness, and mentor junior team members. His commitment to the progress of the Enrollment and Student Success teams was evident in all of his work, and he went above and beyond in his efforts to ensure that our team had access to the resources and support they needed to succeed. He streamlined workflows by partnering with cross-functional teams to build out campaigns and our CRM. More specifically, he utilized his data analysis skills using Excel, Tableau, and Salesforce to ensure that our team was provided with higher-quality leads and the information needed to ensure our student’s success. Marshall's leadership style is both inclusive and empowering, and he has a talent for bringing out the best in his teams. After I was promoted to Team Lead, I was able to work with him more closely on a variety of projects that benefited our team, our company, and most importantly our students. He always offered me opportunities to join meetings and projects and give input on matters relating to our team and our students, which ultimately made me feel empowered to assert myself and grow in my role. We worked together on the creation of several new policies created and oversaw the progression of several project management boards relating to course launches, student issues, and escalation management. We also held trainings to be sure that our team felt secure in rolling out these new policies and their autonomy in making decisions relating to student-related matters. Overall, I highly recommend Marshall for any position that requires strong leadership, analytical skills, collaboration, escalation management, and a focus on student success. I have no doubt that he will excel in any role he takes on.
Rebecca (Becky) Richey
Marshall is a calm, organized, and caring leader. I felt heard and supported by Marshall throughout his time as my direct supervisor. Marshall is solutions-oriented and open for feedback which are essential for running a team successfully.
Lys (Alyssa) Segura
I had the honor of reporting directly to Marshall for two and a half years. During our time working together at Podium Education, I was consistently impressed by his ability to collaborate across departments, manage escalations with grace and effectiveness, and mentor junior team members. His commitment to the progress of the Enrollment and Student Success teams was evident in all of his work, and he went above and beyond in his efforts to ensure that our team had access to the resources and support they needed to succeed. He streamlined workflows by partnering with cross-functional teams to build out campaigns and our CRM. More specifically, he utilized his data analysis skills using Excel, Tableau, and Salesforce to ensure that our team was provided with higher-quality leads and the information needed to ensure our student’s success. Marshall's leadership style is both inclusive and empowering, and he has a talent for bringing out the best in his teams. After I was promoted to Team Lead, I was able to work with him more closely on a variety of projects that benefited our team, our company, and most importantly our students. He always offered me opportunities to join meetings and projects and give input on matters relating to our team and our students, which ultimately made me feel empowered to assert myself and grow in my role. We worked together on the creation of several new policies created and oversaw the progression of several project management boards relating to course launches, student issues, and escalation management. We also held trainings to be sure that our team felt secure in rolling out these new policies and their autonomy in making decisions relating to student-related matters. Overall, I highly recommend Marshall for any position that requires strong leadership, analytical skills, collaboration, escalation management, and a focus on student success. I have no doubt that he will excel in any role he takes on.
Rebecca (Becky) Richey
Marshall is a calm, organized, and caring leader. I felt heard and supported by Marshall throughout his time as my direct supervisor. Marshall is solutions-oriented and open for feedback which are essential for running a team successfully.
Lys (Alyssa) Segura
I had the honor of reporting directly to Marshall for two and a half years. During our time working together at Podium Education, I was consistently impressed by his ability to collaborate across departments, manage escalations with grace and effectiveness, and mentor junior team members. His commitment to the progress of the Enrollment and Student Success teams was evident in all of his work, and he went above and beyond in his efforts to ensure that our team had access to the resources and support they needed to succeed. He streamlined workflows by partnering with cross-functional teams to build out campaigns and our CRM. More specifically, he utilized his data analysis skills using Excel, Tableau, and Salesforce to ensure that our team was provided with higher-quality leads and the information needed to ensure our student’s success. Marshall's leadership style is both inclusive and empowering, and he has a talent for bringing out the best in his teams. After I was promoted to Team Lead, I was able to work with him more closely on a variety of projects that benefited our team, our company, and most importantly our students. He always offered me opportunities to join meetings and projects and give input on matters relating to our team and our students, which ultimately made me feel empowered to assert myself and grow in my role. We worked together on the creation of several new policies created and oversaw the progression of several project management boards relating to course launches, student issues, and escalation management. We also held trainings to be sure that our team felt secure in rolling out these new policies and their autonomy in making decisions relating to student-related matters. Overall, I highly recommend Marshall for any position that requires strong leadership, analytical skills, collaboration, escalation management, and a focus on student success. I have no doubt that he will excel in any role he takes on.
Rebecca (Becky) Richey
Marshall is a calm, organized, and caring leader. I felt heard and supported by Marshall throughout his time as my direct supervisor. Marshall is solutions-oriented and open for feedback which are essential for running a team successfully.
Lys (Alyssa) Segura
I had the honor of reporting directly to Marshall for two and a half years. During our time working together at Podium Education, I was consistently impressed by his ability to collaborate across departments, manage escalations with grace and effectiveness, and mentor junior team members. His commitment to the progress of the Enrollment and Student Success teams was evident in all of his work, and he went above and beyond in his efforts to ensure that our team had access to the resources and support they needed to succeed. He streamlined workflows by partnering with cross-functional teams to build out campaigns and our CRM. More specifically, he utilized his data analysis skills using Excel, Tableau, and Salesforce to ensure that our team was provided with higher-quality leads and the information needed to ensure our student’s success. Marshall's leadership style is both inclusive and empowering, and he has a talent for bringing out the best in his teams. After I was promoted to Team Lead, I was able to work with him more closely on a variety of projects that benefited our team, our company, and most importantly our students. He always offered me opportunities to join meetings and projects and give input on matters relating to our team and our students, which ultimately made me feel empowered to assert myself and grow in my role. We worked together on the creation of several new policies created and oversaw the progression of several project management boards relating to course launches, student issues, and escalation management. We also held trainings to be sure that our team felt secure in rolling out these new policies and their autonomy in making decisions relating to student-related matters. Overall, I highly recommend Marshall for any position that requires strong leadership, analytical skills, collaboration, escalation management, and a focus on student success. I have no doubt that he will excel in any role he takes on.
Rebecca (Becky) Richey
Marshall is a calm, organized, and caring leader. I felt heard and supported by Marshall throughout his time as my direct supervisor. Marshall is solutions-oriented and open for feedback which are essential for running a team successfully.
Experience
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Podium Education
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United States
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Education Administration Programs
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100 - 200 Employee
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Director, Partner Success
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Aug 2023 - Present
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Director of Student Success
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Sep 2019 - Sep 2023
Hires, trains and manages a team of Enrollment and Student Success Advisors; Grows course enrollment (i.e. from 75 students/semester to 2,000+ in 2 years) by developing streamlined enrollment processes and managing team performance; Maintains exemplary student NPS by automating outreach and empowering Student Success Advisors to focus on tailored 1-on-1 student support; Leverages quantitative and qualitative data analysis to support partnership development; Collaborates with… Show more Hires, trains and manages a team of Enrollment and Student Success Advisors; Grows course enrollment (i.e. from 75 students/semester to 2,000+ in 2 years) by developing streamlined enrollment processes and managing team performance; Maintains exemplary student NPS by automating outreach and empowering Student Success Advisors to focus on tailored 1-on-1 student support; Leverages quantitative and qualitative data analysis to support partnership development; Collaborates with Product team to create feedback mechanisms for students to improve our course offerings; Provides Enrollment Advisors with higher quality leads and streamlined workflows by partnering with cross-functional teams to build out campaigns and CRM.
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The Princeton Review
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United States
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Education Management
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700 & Above Employee
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Enrollment Team Manager, Outbound and Chat
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Jul 2019 - Sep 2019
Consistently achieved over 120% of individual and team sales goals each month; Piloted and developed a chat sales system for our website as a new avenue for inbound opportunities; Onboarded, trained and oversaw the professional development of individual contributors on my team; Developed standardized consultative sales training for new employees; Conducted formal annual performance reviews and defined benchmarks and career goals; Ensured team performance and execution of… Show more Consistently achieved over 120% of individual and team sales goals each month; Piloted and developed a chat sales system for our website as a new avenue for inbound opportunities; Onboarded, trained and oversaw the professional development of individual contributors on my team; Developed standardized consultative sales training for new employees; Conducted formal annual performance reviews and defined benchmarks and career goals; Ensured team performance and execution of marketing and product development through weekly interdepartmental meetings with key stakeholders; Compiled and analyzed EOY metrics for the entire Sales Department to track individual/team performance and establish historical performance metrics and benchmarks to better inform future sales targets; Nominated to join an inter-departmental task force focused on upselling and driving conversion rates by analyzing marketing and outbound call data to establish trends.
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Enrollment Team Lead
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Oct 2016 - Jul 2019
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Enrollment Advisor
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Mar 2016 - Sep 2016
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Signpost
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United States
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Software Development
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Sales Representative
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Aug 2015 - Feb 2016
Graduated first in a training class of 8 Sales Representatives and consistently exceeded all key metrics, including dials, talk time, and enrollments. Graduated first in a training class of 8 Sales Representatives and consistently exceeded all key metrics, including dials, talk time, and enrollments.
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The Buckley School, NYC
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Assistant Teacher
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Aug 2013 - Jun 2015
Responsible for curriculum design and execution as primary teacher; administered comprehensive testing to assess academic progress; Professionally trained by the New York State Association of Independent Schools; Coached students to New York City Independent School Championship as coach for the varsity wrestling team. Responsible for curriculum design and execution as primary teacher; administered comprehensive testing to assess academic progress; Professionally trained by the New York State Association of Independent Schools; Coached students to New York City Independent School Championship as coach for the varsity wrestling team.
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Agency212
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United States
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Advertising Services
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1 - 100 Employee
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Account Management Intern
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Aug 2012 - Aug 2012
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Tirado Distillery
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United States
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Food Production
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Apprentice Distiller
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Jun 2012 - Aug 2012
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Anomaly
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United Kingdom
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Architecture and Planning
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1 - 100 Employee
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Account Management Intern
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Jun 2011 - Aug 2011
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Education
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2009 - 2013
Gettysburg College
Bachelor of Arts - BA, Psychology
Community
