Commercial Busniss Development

• Jun 2020 - Present

Commercial Business Development/Sales

• Jan 2019 - Jun 2020

Business Development Manager

• Jun 2017 - Jan 2019

Business development and marketing manager for Doylestown-Plymouth Whitemarsh/Cheltenham SERVPRO Office. Provides sales support and negotiations for large loss claims. Spearheads marketing budgets. Developed and maintains relationships with fire chiefs, property managers, facilities directors and insurance adjusters; increased franchises exposure through community involvement and Hydrating Heroes Campaign. Educated and experienced in business management, human resources (HR), business development, sales, negotiations, the customer experience, collections, claims management, dispute resolution and documentation. Managed millions of dollars of insured loss thus far. Key Achievements • Developed strategic marketing plan focused on fire departments, known as First Responders (or SERVPRO’s title, “Hydrating Heroes”). Serves as a liaison and business consultant; currently developed relationships have provided $1MM+ opportunity in first 8 months of market penetration. • Strategizes development and implementation of new business activities in an assigned territory • Improved Hydrating Hero’s purpose with First Responders, receiving recommendations from fire chief to aid property owners with emergency service board-up and property security services. • Recognized for closing $1MM+- of residential fire damage restoration work from Fire service relationships. • Increased revenue 35%+ in the first 12 months. Show less

Property Loss Building Consultant and Claims Manager

• Apr 2010 - Apr 2017

Independent business owner. Insurance claims building consultant, both commercial and residential. Marketed and sold services, scoped damage, wrote estimates, and negotiated satisfactory settlements with insurance adjusters. Prepared files for appraisal and legal needs. Assessed property and financial damages caused by fires, floods, hurricanes, tornados, collapses, pipe breaks and other insured against perils. Properly handles and settles claims quickly including a firm knowledge of insurance policy language and coverages, building damage inspection, analysis of physical structural damage, dwelling and commercial property estimating, and providing final estimates for approval and or negotiation of fair repair values. Show less

Owner & General Manager

• Mar 1996 - Apr 2010

Directed all operations after merging previously founded company, Madd Dogg Cleaning and Restoration Services, Inc. in to this purchased franchise. Managed day-to-day tasks, specializing in the repair of fire, smoke, water and other damage to structures and property. Gained preferred vendor status with State Farm, Liberty Mutual, Chubb, Nationwide, Erie and Philadelphia Contributionship with regional insurance firms, along with 20 area insurance agents and 25 insurance carrier adjusters, local government enterprises, business entities, institutions and numerous property and home owners. Orchestrated marketing budget and plan; conducted marketing campaigns including cold calls, direct mail, face to face meetings, networking and adjuster training. Managed 10 employees. Key Achievements • Built sales from 0 to $1.8MM • Integral to establishment of preferred vendor status with Blue-Chip insurance carrier, equating to millions of dollars of revenue for the entire franchise system. • Developed new work-force service delivery model that increased net promoter scores from 60% to 75%, considered very high for the insurance restoration industry. • Created regional seminar series tailored to insurance claims industry, boosting sales by 25% • Built Madd Dogg firm from $0-$800K in annual sales, achieving 14-18% annual growth Show less

Petty Officer Third Class

• Apr 1982 - Apr 1986

USS INDEPENDENCE, USS CORAL SEA Honorable Discharge. Awarded Sea Service Deployment; Navy Expeditionary, Armed Forces Expeditionary; and Battle Efficiency Ribbon medals. USS INDEPENDENCE, USS CORAL SEA Honorable Discharge. Awarded Sea Service Deployment; Navy Expeditionary, Armed Forces Expeditionary; and Battle Efficiency Ribbon medals.