Experience

Credilio

• India
• Financial Services
• 100 - 200 Employee

• Training Manager

  • Sep 2022 - Jul 2023



Confidential

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Assistant Manager

  • Sep 2021 - Aug 2022



NeoGrowth Credit Pvt. Ltd.

• India
• Financial Services
• 500 - 600 Employee

• Senior Trainer - L&D

  • Jul 2019 - Apr 2021

  • Orchestrated & showcased training for 1000+ experienced associates to increase customer satisfaction utilization internal motivational programs • Designed and deliver the Product and Sales training and successfully established the directly channel PAN India • Developing and implementing learning strategies and programs • Designing e-learning courses, career plans, workshops and more • Maintaining budgets and relationships with vendors and consultants • Assess the success of… Show more • Orchestrated & showcased training for 1000+ experienced associates to increase customer satisfaction utilization internal motivational programs • Designed and deliver the Product and Sales training and successfully established the directly channel PAN India • Developing and implementing learning strategies and programs • Designing e-learning courses, career plans, workshops and more • Maintaining budgets and relationships with vendors and consultants • Assess the success of development plans and help employees make the most of learning opportunities • Help managers develop their team members through career pathing • Track budgets and negotiate contracts • Designed and deliver learning interventions incorporating techniques, documentation for procedures, training sessions, communications, for both leadership and employee development • Developed and established a series of learning initiatives aligned to the company needs and goals as a means of maximizing future corporate performance • Designed and implemented Certification process for Sales team • Designed and developed the technique to identify the low performance sales employee and provide the Pre-Performance Improvement Plan (PIP) support which improve the productivity and make sure the employee does not get into PIP • Consulted and partnered with business head to assess training needs and prioritize learning opportunities in order to effectively meet business goals and objective • Implemented professional development training curriculum to managers. Supervises, and directors, which improve the communication skills in order to create stronger teams • Spearheaded the use of the Learning Management System (LMS) within the training department to efficiently track and manage participant involvement and manager reporting Show less • Orchestrated & showcased training for 1000+ experienced associates to increase customer satisfaction utilization internal motivational programs • Designed and deliver the Product and Sales training and successfully established the directly channel PAN India • Developing and implementing learning strategies and programs • Designing e-learning courses, career plans, workshops and more • Maintaining budgets and relationships with vendors and consultants • Assess the success of… Show more • Orchestrated & showcased training for 1000+ experienced associates to increase customer satisfaction utilization internal motivational programs • Designed and deliver the Product and Sales training and successfully established the directly channel PAN India • Developing and implementing learning strategies and programs • Designing e-learning courses, career plans, workshops and more • Maintaining budgets and relationships with vendors and consultants • Assess the success of development plans and help employees make the most of learning opportunities • Help managers develop their team members through career pathing • Track budgets and negotiate contracts • Designed and deliver learning interventions incorporating techniques, documentation for procedures, training sessions, communications, for both leadership and employee development • Developed and established a series of learning initiatives aligned to the company needs and goals as a means of maximizing future corporate performance • Designed and implemented Certification process for Sales team • Designed and developed the technique to identify the low performance sales employee and provide the Pre-Performance Improvement Plan (PIP) support which improve the productivity and make sure the employee does not get into PIP • Consulted and partnered with business head to assess training needs and prioritize learning opportunities in order to effectively meet business goals and objective • Implemented professional development training curriculum to managers. Supervises, and directors, which improve the communication skills in order to create stronger teams • Spearheaded the use of the Learning Management System (LMS) within the training department to efficiently track and manage participant involvement and manager reporting Show less



Altisource

• Luxembourg
• Real Estate
• 700 & Above Employee

• Senior Trainer

  • Jul 2015 - Jul 2019

  Supervise and Conduct detailed training based of the TNA and knowledge gap

• Process Trainer

  • Sep 2016 - Jun 2018

  Conduct Training and develop content for different LOB

• Analyst

  • Jul 2015 - Aug 2016

  Underwriter the post closed loans as per the agency and client overlay



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Specialist

  • Jul 2014 - May 2015

  Providing Technical support for Desktop and Table for Dell customer in USA Providing Technical support for Desktop and Table for Dell customer in USA