Experience

interVAS Limited

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• General Manager - Africa

  • Jun 2018 - Present

• Country Manager

  • Sep 2016 - May 2018



MSM Marketing Advisory

• Founder

  • Jan 2019 - Present

  MSM Marketing Advisory is a bespoke marketing advisory consultancy that focuses on working closely with small, medium and large enterprises that are based in Africa at both strategic and operational level in developing the following : - Digital marketing transformation strategies- Powerful and market-specific marketing strategies- Build new insights for customers, employers and stakeholders- Develop compelling propositions to enter the market

• Monitoring And Evaluation Consultant

  • Feb 2021 - Present

  SoCreative Digital MeetUps funded by British Council ZimbabweMonitoring and Evaluation (Communications and Impact Tracking) Consultant Harare, Zimbabwe- Under the SoCreative Digital MeetUps, MSM Marketing Advisory is currently monitoring and tracking the impact of the Meet-ups using various digital tools such as Google Analytics, Facebook Analytics, Twitter Analytics and others to measure success in building capacity in social and creative entrepreneurs and innovation hubs across Africa. - Supporting all team members working in this year’s MeetUps by guiding their work to ensure that the work meets the objectives and goals as set out by British Council of Zimbabwe and Stimulus Africa. Show less

• Marketing Consultant

  • Jun 2020 - Sep 2020

  Digital Transformation Training funded by Deutsche Gesellschaft für Internationale Zusammenarbeit, GmbH ZimbabweMarketing Consultant2020Harare, Zimbabwe- Under the Digital Transformation Training, MSM Marketing Advisory trained civil society organisations to build their capacity to reach beneficiaries using digital tools such as social media, SMS, USSD and WhatsApp. - The training focused on Digital Strategy, Digital Collaboration and Digital Leadership in the wake of the COVID 19 pandemic. Show less

• Marketing Coach

  • Nov 2019 - May 2020

  Value Creation Challenge (VCC) Zimbabwe funded by Old Mutual Zimbabwe and the British Council ZimbabweMarketing CoachHarare, Zimbabwe- Under the Value Creation Challenge in Zimbabwe, MSM Marketing Advisory consulted young entrepreneurs aged between 18 years and 35 years of age in developing and building brand, traditional and digital marketing strategies to enable them to grow their businesses.

• Marketing Consultant

  • Jan 2019 - Aug 2019

  Creative Enterprise Program (CEP) funded by the British Council of ZimbabweMarketing ConsultantHarare, Zimbabwe- Under the Creative Enterprise Program in Zimbabwe, MSM Marketing Advisory consulted creative and cultural entrepreneurs aged between 18 years and 35 years of age in Harare, Bulawayo and Mutare in developing and building brand, traditional and digital marketing strategies to enable them to grow their businesses.



MM Transport Zimbabwe

• Harare, Zimbabwe

• Operations Manager

  • Feb 2010 - Jan 2017

  MM Transport was founded in 2010 specialising in refrigeration transportation for perishable goods in Zimbabwe. As an operations manager, my responsibilities include the following : 1. Plan, direct, and coordinate the transportation operations within the business. 2. Direct activities related to dispatching, routing, and tracking transportation vehicles. 3. Prepare invoice for orders and deliveries as part of record keeping measures. 4. Inspect goods to be delivered to ensure that they are in the right quantity and quality. Supervise the loading of such goods into vehicles for delivery. 5. Evaluate transportation costs and other expenses and ensure that the business remains viable. Show less



VisiblyHEARD

• Harare, Zimbabwe

• Account Manager

  • Nov 2014 - Oct 2016

  As a member of the Account management team, VisiblyHEARD’s focus is to ensure that we meet and exceed the expectations of our clients and partners in terms of delivery of advertising, marketing, design, PR and publishing services. On a daily basis, I focused heavily on the retention, growth and satisfaction of clients such as Econet Wireless Zimbabwe, THI Insurance Private Limited, Insurance Council of Zimbabwe amongst others. In addition to this focus, I was an instrumental team player in the conceptualization, formulation and publishing of two publications under VisiblyHEARD – Inspiration Avenue Magazine and the Insurance Journal of Zimbabwe. My responsibilities included: •Conceptualised various marketing campaigns for clients that communicated effectively with target audiences. • Developed strategic marketing communications and PR plans and guided clients on the best course of action to take. •Successfully oversaw the market research project for the rebranding of a corporate client by a third party provider. • Actively identified and developed new business opportunities within existing accounts. • Checked and approved creative/production materials, copy, layouts and production art to ensure they were in line with client and agency expectations. • Kept informed of the clients’ developments and communicated these to the advertising agency team. • Directed activity on assigned accounts and kept clients informed of account and campaign direction. • Effectively presented agency work to clients and supports other team members in same. • Provided effective management of agency resources to ensure projects are delivered to appropriate standards on time and on budget. Show less



Dubai World Trade Centre

• Events Services
• 700 & Above Employee

• Visitor Services Supervisor

  • Sep 2008 - Jan 2010

  The Dubai World Trade Centre has built a reputation of being the epicentre of business tourism in the region since 1979 through the provision of exhibitions, event management, facilities management and hospitality services to local, regional and international visitors. This is where the Visitor Services department was birthed, as the primary point of contact for any visitor arriving at or calling the Dubai World Trade Centre’s exhibition halls. The visitor services department was in need of a professional who would add value by training the department based on five star hotel standards and principles in customer service and general etiquette. The department had not been trained on these principles before I was hired for the job. My responsibilities included: •Overhauled a department of seven employees that did not know the essence of customer care and general etiquette with its customers by introducing 5 star standards of service excellence delivery. •Transcribed a service-training manual that was used as a reference by the staff members to improve service delivery. •Transformed staff’s telephone and general etiquette by standardising telephone pickup response time and response to every phone call made at the DWTC through the service manual. •Conducted and remodelled performance appraisals for staff members whilst motivating them to get the job done. Show less



Lime Green Entertainment

• Dubai, United Arab Emirates

• Events Manager

  • Dec 2007 - Aug 2008

  Lime Green Entertainment is an entertainment company that focuses on providing solutions in event planning and execution in Dubai. As an events manager, I lead a team of four and my responsibilities included : 1. Successfully organised small events under the Dubai Lime Open Mic umbrella that promoted local musicians in Dubai and built revenue for establishments where the Open Mic event was held each week. 2. Successfully executed large scale events and clients for corporate clients such as MUR Shipping and Simmons and Simmons allowing them to engage with their existing and new clients in an engaging and creative environment. Show less



Fairmont Dubai

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Fairmont Gold Supervisor

  • Sep 2004 - Apr 2007

  From its debut in February 2002, The Fairmont Dubai has established itself as icon boasting cutting edge design elements and traditional Arabic symbols, personified by the exterior itself, which is based on the Arabian wind tower or Barajeel. Fairmont Gold is the "hotel within the hotel" offering an exclusive lifestyle hotel experience, designed to fulfill the needs of the discerning business executive and leisure traveller. My responsibilities as a supervisor included the following : • Motivated a team of 18 staff in front office and food and beverage operations. • Monitored and administered the successful implementation of the hotel’s guest recognition programme – the Fairmont Presidents Club with other departments in the hotel. • Successfully co-ordinated complicated requests for VIP guests whilst liaising with numerous stakeholders within the hotel and outside the hotel. Show less



The Victoria Falls Hotel

• Victoria Falls, Zimbabwe

• Management Trainee

  • Mar 2001 - Apr 2004

  The Victoria Falls Hotel is a 5-star Leading Hotel of the World with 180 rooms, 3 Food & Beverage outlets and banquet facilities for up to 20 guests. I joined the hotel as a management trainee whilst I was studying for my diploma in hospitality management with the American Hotel and Lodging Association. I received invaluable hands on experience in the following departments, Front Office | Food and Beverage | Sales and Marketing | Reservations | Accounting | Guest Services | Reservations I then specialised in the sales and marketing department from March 2003 to April 2004 during the buildup to the hotel's Centennial Celebrations and my responsibilities included : 1. Formulated revenue-generating strategies by conceptualising leisure based luxury packages for the hotel’s target market. 2. Successfully co-ordniated and directed the efforts of hotel staff, departmental heads and external stakeholders for the build up to the hotel’s Centennial Celebrations 3. Compiled and reviewed the sales and marketing plan with the direction of the General Manager. 4. Budgeted departmental requirements with the direction of the General Manager. 5. Conceptualised and executed a monthly e-newsletter that communicated the latest news about the hotel to its external stakeholders. Show less