Experience

Wellness One Day Surgery Center

• United Arab Emirates
• Hospitals and Health Care
• 1 - 100 Employee

• System Administrator

  • Aug 2019 - Present



Convergys Phils.

• 6F SLC Building, 6797 Ayala Avenue Corner Rufino Avenue Makati City

• Technical Support / IT Service Management (Service Validation Test Team)

  • Dec 2014 - Jan 2019

   Service Transition – Service Validation and Test Team The Goal of Service Validation and Testing is to assure that a service will provide value to organization. The underlying concept to which service validation contributes is quality assurance –establishing that the service design and release will deliver a new or changed service; and or service offering that is fit for the purpose and use. Testing is a vital area within service management and has often been the unseen underlying cause of what was taken to be inefficient service management processes. • To assist change owners in the implementation of changes, modifications and/or upgrades of tools and applications, hardware or software, within the Convergys environment; that which is directly used by Operations. Thus facilitating a more standardized and organized process of Change Management which will help minimize and/or eliminate production issues, risks and impact/outages that may arise after every change. • To secure the needed participants who will be available to represent the client or program during the change implementation. As it is necessary to meet and remedy the performance of tools and applications within the network, proper representation will be guaranteed in order that there will be no delays in the implementation of the change.  End User Provisioning Team Responsible for Provisioning and Termination of Active Directory accounts of company employee across all regions. Provisioning will include providing login/access to company computer database, access to company and client-based software, right to use company e-mail, share drives and security applications. Granting special permissions for certain accesses within company virtual premises. Termination of inactive accounts as per standard operating procedures to secure digital network security and deletion of accounts for resigned, AWOL and terminated employees



UConnects Corp.

• 6th Floor Octagon Bldg., San Miguel Ave. Ortigas, Pasig City

• IT Supervisor

  • Jun 2012 - Sep 2014

  • Dialler and Server Maintenance. • Starting Servers and Services, Backup & Deletion of recording files. • Co-ordinate with ISP and Dialler support vendor for any related issue. • Troubleshooting of technical issue regarding with outbound and inbound campaign to Desktop, Telecom, network and dialer. • Create a new services Inbound, Outbound and new disposition uploading the leads and configuring the DNIS numbers. • Maintains excellent communication with the General Manager and Director on all tasks and projects • Assist in General Manager in planning IT budget needs. • Designs, administrates, and support systems, networks and application infrastructure (e.g. LAN/WAN, firewalls, routers, system security) • Logging all IT problems and resolutions • Keeping inventory of hardware and maintenance records. • Performs other duties as assigned. • Installed and maintained wide to local area networks utilizing various topologies & LAN protocols integrated with internet sharing and electronic data interchange integration. • Performs regular preventive/corrective maintenance on each of the hardware units and auxiliary devices. • Maintain integrity of the server performance, install and configure new software and updates, troubleshoot any problems, and update user account information (add/delete users and reset passwords). • Perform routine backups; integrate new technologies; manage networks; and apply updates, patches, and configuration changes to the operating system. • Monitors the status of computer server and every workstation • Providing IT support to computer users within the office. • Effective strategic IT planning and oversight of IT performance • Installed CCTV Camera and Configure DVR System Accomplishment: • Implemented Domain Server (Windows Server 2008 & R2) • Implemented security policy (firewall and proxy) • Setup and Configure Linksys VOIP 8000 Box • Dialer Server Deployment (Go autodial 2.1) • CCTV Installation and Configuration



Kraft Foods Philippines

• 8378 Dr. A Santos Ave. Sucat Parañaque City, Philippines.

• Trade Marketing Assistant

  • Nov 2010 - May 2012

  • To receive stocks and money, sign papers and documents related to my job exclusively for A-ACES, as well as to make an inventory or auditing thereof as circumstances so require. • To provide administrative support within the Specified Group within the Trade Marketing/Sales Department. • Developing Microsoft Office VBA, specializing in Access and database support. Expert in Visual Basic. • Analysed and tested systems. Provided on-site support and training for new users. • Assisted with automation of TPA Third Party Agency manual processes by writing MS Access VBA code and using macros and formulas to speed processes and maximize accuracy. • Exported information from report generated by SAP to MS Access upload in CIS System. • Aided in development and management of Access database solutions, including macros and reports. • Export data to CSV Comma Separated Values from TPA and Imported to Database Access Administrator account for Inventory and off take reports. • Developed CIS Budget Monitoring System Accomplishment: • Developed DAT System Display Allowance Tracking. • Developed Category Sales Planner System Project Plans Tracking. • Developed TPA Third Party Agency Inventory System.



My Video Talk Philippines

• 1902-C East Tektite Tower Exchange Road, Ortigas Center Pasig City, Philippines

• IT Support Manager

  • Jun 2010 - Oct 2010

  • Designed, developed and implemented Website. • Presentation and Demonstration of the Products. • Market the product (My Video Talk software) as a personal online-business. • Helps and Train Client’s how to use the My Video Talk Software. • Provides virtual training and support if a client is not present in an on-site services/training. • Installed / configured / administered Local Area Network using static IP & DHCP • Installed Security Camera System • Designed, developed and implemented Website. • Presentation and Demonstration of the Products. • Market the product (My Video Talk software) as a personal online-business. • Helps and Train Client’s how to use the My Video Talk Software. • Provides virtual training and support if a client is not present in an on-site services/training. • Installed / configured / administered Local Area Network using static IP & DHCP • Installed Security Camera System



Las Piñas Doctors Hospital, Inc.

• Hospitals and Health Care
• 1 - 100 Employee

• Computer Programmer, Technical Support

  • Mar 2006 - May 2010

  • Analyze / Develops and enhance existing System created in Visual FoxPro 6.0 and initiate changes if possible to maximize efficiency • Designed, developed and implemented Website. • Supporting the roll-out of new applications • Performs PC assemblies and PC/Laptop maintenance, upgrades and consultations. • Troubleshoot / Diagnosing and solving hardware and software faults. • Installed and maintained wide to local area networks utilizing various topologies & LAN protocols integrated with internet sharing and electronic data interchange integration. • Performs regular preventive/corrective maintenance on each of the hardware units and auxiliary devices. • Formulates guidelines and orients users on proper handling of computer units. • Monitors the status of computer server and every network station in each department. • Testing and evaluating new technology • Conducting electrical safety checks on computer equipment. • Providing support, including procedural documentation. • Responsible for System’s update, database back-up & maintenance • Installed and Maintained NComputing Server a Virtual desktop company Technology. • Submit required reports on Programming and Computer Hardware. • Prioritizing and managing many open cases at one time. • Interacts with co-employees through a series of actions, either face to face or over the telephone. • Rapidly establishing a good working relationship with user and other professionals. • Satisfy users with the best needs. • Provide 24/7 support for critical situations. Accomplishment: • Developed Website www.lpdhcorp.com • Developed Death Certificate and Birth Certificate Systems • Developed TRICARE Form 1500 System (using Visual Basic 6) • Developed Construction Purchasing System Report • Implemented Security Camera System • Developed Property Custodian Asset Inventory System • Developed HR Employee Active list System Report • Implemented Continuous Ink System