Experience

Wireless NurseCall Systems, Inc.

• Hospitals and Health Care
• 1 - 100 Employee

• Technical Analyst/Technician

  • Oct 2007 - Present

  Build, program and reconfigure CPUs to company specifications for security and emergency alert systems in retirement and Senior citizen communities. Assist with assembly of electronic components, such as program transmitters, receivers, program modems, smoke alarms, program pagers and test all. HIGHLIGHTED ACCOMPLISHMENTS: • Ensured customer satisfaction by programming and testing all equipment before it is shipped out to customers. • Assisted with onsite installations and served as on-call technician by traveling to out-of-state sites. • Streamlined installation and technical notes by creating / maintaining internal database. • Ensured seamless customer service by assisting with shipping / receiving as needed. • Corrected issues promptly by leading and assisting with installs at remote sites. Show less



American Express (AMEX) Via Kelly Services

• BSA/FA (Business Systems Analyst/Financial Analyst)

  • 2006 - 2007

  Created and managed appropriation requests, purchase requests, and purchase orders for the telecommunications networking systems group for projects that require upgrading and purchasing of new equipment for various AMEX locations in the US. HIGHLIGHTED ACCOMPLISHMENTS: • Achieved high quality service to clients by monitoring and receiving invoices, tracking turnaround times and researching discrepancies. • Guaranteed accuracy of payments and credit memos by assign proper Cost Centers to projects and interacting with suppliers. Show less



Citigroup

• United States
• Financial Services
• 700 & Above Employee

• Lead Technical Support Analyst

  • 1996 - 2006

  Actively managed and monitored all systems in robotics silo environment, utilizing STK 4410 and 9310 LSM Units, and STK VTCS (Virtual Tape Control Systems). HIGHLIGHTED ACCOMPLISHMENTS: • Resolved mainframe issues quickly by troubleshooting and fixing mainframe problems for EMC 8830 and DMX 2000 units, IBM/Secure Agents units STK V960 Virtual units. • Ensured consistency by creating procedures and protocol for various problem occurrences. Actively managed and monitored all systems in robotics silo environment, utilizing STK 4410 and 9310 LSM Units, and STK VTCS (Virtual Tape Control Systems). HIGHLIGHTED ACCOMPLISHMENTS: • Resolved mainframe issues quickly by troubleshooting and fixing mainframe problems for EMC 8830 and DMX 2000 units, IBM/Secure Agents units STK V960 Virtual units. • Ensured consistency by creating procedures and protocol for various problem occurrences.