Marsha Rahmadita

Customer Service Associate at PT Satria Antaran Prima Tbk. ("SAP Express"​)
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Contact Information
us****@****om
(386) 825-5501
Location
Jakarta, Indonesia, ID

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Bio

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Credentials

  • Introduction to Digital Marketing
    RevoU
    Feb, 2021
    - Oct, 2024
  • Intro to Data Analytics
    RevoU

Experience

  • PT Satria Antaran Prima Tbk. ("SAP Express")
    • Indonesia
    • Transportation, Logistics and Storage
    • 400 - 500 Employee
    • Customer Service Associate
      • Jul 2022 - Present

      • Responding complaints and questions from live chats, incoming calls and emails.• Monitoring client’s shipments (end-to-end delivery process); make outstanding/backlog report and coordinating with other departments.• Analyzing issues and provide solutions.• Giving feedback to client’s concerns regarding their deliveries.

    • Customer Service Staff
      • May 2022 - Jul 2022

      • Responding complaints and questions from social media (such as Instagram and Facebook), live chats, incoming calls and emails.• Coordinating with other departments.• Analyzing issues and provide solutions.

  • SICEPAT EKSPRES INDONESIA
    • Indonesia
    • Freight and Package Transportation
    • 700 & Above Employee
    • Telesales Account Manager
      • Feb 2021 - May 2021

      • Selling products and offering delivery services to clients by calls and emails. • Find and manage data for acquisition. • Understanding the client’s needs and provide solutions. • Coordinate with other departments regarding deliveries or billing and invoicing. • Selling products and offering delivery services to clients by calls and emails. • Find and manage data for acquisition. • Understanding the client’s needs and provide solutions. • Coordinate with other departments regarding deliveries or billing and invoicing.

  • magicpin
    • India
    • Technology, Information and Internet
    • 500 - 600 Employee
    • Inside Sales
      • Dec 2019 - Mar 2020

      • Acquiring merchants to join and make partnership by analyzing the needs. • Generating new sales opportunities through inbound and outbound calls. • Negotiate and maintaining relationship with clients by providing holistic solutions. • Managing end-to-end sales process, including merchant’s data collection. • Acquiring merchants to join and make partnership by analyzing the needs. • Generating new sales opportunities through inbound and outbound calls. • Negotiate and maintaining relationship with clients by providing holistic solutions. • Managing end-to-end sales process, including merchant’s data collection.

Education

  • Universitas Prof. Dr. Moestopo
    Bachelor's degree, International Relations and Affairs
    2015 - 2019

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