Experience

MerchantWords

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2017 - Present



VirtualStaff365

• Australia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Product list

  • Nov 2016 - 2019



Engage To Sell, LLC

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Chat Support Specialist

  • Dec 2013 - Aug 2016

  • Provide quality customer service by answering queries regarding vehicles they are interested in purchasing, leasing and/or trading in • Assist customers in searching and purchasing the vehicle parts they need • Help customers in setting up an appointment to have their vehicles serviced i.e. oil change, tire rotation etc. • Responsible to get leads for several dealerships to help them increase their sales • Provide quality customer service by answering queries regarding vehicles they are interested in purchasing, leasing and/or trading in • Assist customers in searching and purchasing the vehicle parts they need • Help customers in setting up an appointment to have their vehicles serviced i.e. oil change, tire rotation etc. • Responsible to get leads for several dealerships to help them increase their sales



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Reservations Sales Agent

  • Jul 2012 - Sep 2013

  • Answers incoming phone calls from guests interested in staying at all IHG hotels worldwide • Answers guests’ questions and describes the rooms, amenities and rates of the hotel rooms and focuses on finding hotel accommodations that suit guests’ needs • Strengthens the hotel brands, increasing revenue while providing utmost positive guest experience • Responsible for booking hotel reservations for guests depending on the purpose of guests’ stay and deliver quality guest experience • Answers incoming phone calls from guests interested in staying at all IHG hotels worldwide • Answers guests’ questions and describes the rooms, amenities and rates of the hotel rooms and focuses on finding hotel accommodations that suit guests’ needs • Strengthens the hotel brands, increasing revenue while providing utmost positive guest experience • Responsible for booking hotel reservations for guests depending on the purpose of guests’ stay and deliver quality guest experience



Aegis People Support

• Baguio City - Benguet

• Account Executive

  • May 2008 - Jun 2012

  • Answers incoming calls from potential borrowers who wants to apply for student loan • Process telephone requests for loan pre-approval and communicate the decision to the applicant • Responsible for answering queries from existing borrowers regarding their existing student loans • Responsible to process payments made over the telephone and adjust borrower’s accounts accordingly • Provide quality customer service and accurate information on student loan programs offered as well as details about borrower accounts, programs, policies and processes. • Answer inquiries from customer, potential customers, financial and educational institutions, business partners, internal customers, and others. Show less