Marseille Crawford
House Parent at Casa de Esperanza de Los Ninos- Claim this Profile
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Bio
Credentials
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Adult Mental Health First Aid
National Council for Behavioral HealthFeb, 2020- Oct, 2024 -
Youth Mental Health First Aid
National Council for Behavioral HealthJan, 2020- Oct, 2024 -
Managing Aggressive Behavior
National Resource Center for Youth ServicesJun, 2020- Oct, 2024 -
Psychological First Aid
National Child Traumatic Stress NetworkApr, 2020- Oct, 2024
Experience
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Casa de Esperanza de Los Ninos
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United States
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Civic and Social Organizations
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1 - 100 Employee
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House Parent
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Aug 2021 - Present
Provided shelter, care, compassion, and love to children in the foster home as members of a family regarding determined appropriateness by the agency and child protective services Completed and maintained up to date training and certifications on both a state and federal level Scheduled, attended, and transported children to medical and dental appointments, therapy, school, extracurricular activities, and visits with biological family or child protective services and caseworkers Encouraged learning and interaction through scheduled activities, such as play dates, music, and reading Prepared monthly reports based on files created and centered around the development, education, health, behavior, and routine of children Maintained household with daily and weekly tasks such as cooking, cleaning, shopping, making repairs, and administrative work Show less
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UPS
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United States
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Truck Transportation
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700 & Above Employee
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Car Washer
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Sep 2020 - Aug 2021
Frequently considered what the best way to do things was and looked for ways to streamline and/or improve work processes Performed work outside with exposure to all types of weather and temperatures Inspected parts, equipment, and vehicles for damage or malfunctioning within compliance of the standards and regulations of the DOT while reporting any and all issues witnessed or experienced to the vehicle maintenance technicians Clean out and de-trash interior of vehicles by removing any debris and trash from ashtrays, console, dashboard, door panels, seats, etc., as well as trunk and engine compartment. Along with washing and detailing dressing trim, molding, weather stripping, instrument panel, steering wheel, etc. doorjambs, sills, interior panels, wheels, tires, hub caps/wheel covers, wheel wells, moldings, bumpers, head- and taillights, exterior panels, hood, and interior and exterior windows Maintained a clean and safe work environment, trained and coordinated new personnel, and executed other duties as required by supervisors including driving vehicle into and out of building to proper staging areas for operations, occasional day driving for fueling purposes, and conducting logistical reports Show less
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City Year Seattle / King County
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Americorps Member
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Aug 2020 - Jun 2021
Prepare thorough lesson plans for differentiated instruction groups ranging in the number of students intended to adapt to varying learning styles, in collaboration with partner teacher, to help increase the seventh-grade math proficiency rate Analyzed and tracked student data using our in-house programming system CySchoolhouse and Aperture, tracking minutes tutoring, in classroom support, and enrichment clubs. Co-manage partnership between City Year Site, school administrators and teachers and navigated transition from 100% virtual learning to hybrid format; ensure students received hours of tutoring time with students showing improvement in Mathematics Create, support, and lead extended day and virtual programming for student academic success in the classroom before, during and after school by facilitating differentiated learning activities, encourage assignment completion, and answer student questions, but not limited to, academic enrichment and intervention, homework support, recreation, service learning, leadership development, and tutoring sessions Support a positive classroom environment by reinforcing the teacher’s classroom routines and expectations, encouraging on-task behaviors, and monitoring chat in virtual classes Placing calls to the homes of students to recognize performance, understand attendance issues, and assess technology needs as applicable Show less
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Payne County Youth Services, Inc.
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United States
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Non-profit Organizations
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1 - 100 Employee
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Youth Guidance Specialist
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Jun 2020 - Aug 2020
Ensuring that clients' physical needs are met by performing duties such as assisting with basic personal hygiene, preparing meals, and administering medication as required in accordance with established guidelines, procedures, and instructions Conduct intake services to include but not limited to completing the necessary paperwork, providing youth with an overview of the program services and for initial placements of youth into the shelter. Assist in processing documents for youth intake and departure, progress summaries, incident reports, attending meetings, filling out necessary paperwork, and communicated with other staff members in a timely and professional manner. Providing advice to individual juvenile residents on personal problems they encounter while in the facility such as peer pressure, adapting to the surroundings, and so forth by presenting a positive role model and using common sense to relieve tension and prevent additional problems. Assisting in managing behavior including but limited to providing close supervision, observing, and responding to changes using positive reinforcement and de-escalating techniques and using safe crisis management. Observing methods and techniques of shift supervisors during group therapy sessions and develop counseling skills under their supervision; participate in the treatment of the youth through observation, interaction, scoring, limit setting and implementation of treatment plans; assist in the development of positive peer culture. Show less
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Oklahoma State University
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United States
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Higher Education
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700 & Above Employee
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Mail Carrier
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Aug 2017 - Aug 2020
Obtained signed receipts for registered, certified, and insured the mail, collected associated charges, and completed any necessary paperwork. Responsible for the pre-trip inspection of postal services vehicle for proper and safe operating conditions before and after delivery of mail. Fostered positive working relationships with customers by responding to their questions and concerns. Communicated customer complaints, requests, and feedback to company management. Sorting, bundling, delivering, and collecting mail by vehicle or on foot under varying road and weather conditions in a prescribed area, maintaining a professional and effective public relation with customers and others, requiring a general familiarity with postal laws, regulations, products, and geography of the area. Show less
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Wediko Children's Services
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United States
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Mental Health Care
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1 - 100 Employee
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Program Coordinator/ Anchor/ Float
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Jun 2019 - Aug 2019
Planned and coordinated logistics and materials for a yearly summer camp program, including, but not limited to, screening and processing of applications, scheduling educational classes and extracurricular activities, communicating with campers and staff, and maintaining the day-to-day schedule and operations of the camp. Ensured that all sites were properly well-kept and free of litter by coordinating daily setup, cleanup, and maintenance of all program areas along with weekly cleanup of all camper and staff accommodations Served as a returning experienced and rotational staff member that could be utilized in a variety of different spaces and personnel units to help maintain the flow and functionality of the summer program while being responsible for knowing, understanding, training, and executing all camp policies and emergency procedures associated with the camp. Show less
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Residential Counselor/ Direct Care/ Lead Staff
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Jun 2018 - Aug 2018
Engaged in life space crisis intervention and a range of engagement and de-escalation strategies to help campers when they became emotionally or behaviorally overwhelmed or deregulated Utilized play therapy and peer mediation to work through obstacles, difficult situations, or issues that the camper may be facing Assisted in the functional behavioral planning and coordination and implementation of therapeutic sessions and oversaw the completion of resident activities including but not limited to hygiene, chores, journaling, homework, or other clinical assignments. Responsible for children's welfare (i.e., food prep, going on outings, and administering medications). Reporting and document incidents, services provided, and daily progress of residents inside and outside of the home. Show less
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Coney Island
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United States
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1 - 100 Employee
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Shift Lead
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Aug 2017 - May 2018
Read food order slips, screens, or received verbal instructions as to food required by patron, and prepared and cooked food according to instructions Inspected and cleaned food preparation areas, equipment, work surfaces, and serving areas to ensure safe and sanitary food-handling practices. Understood the principles and processes for providing customer services, customer needs, and meeting quality standards for services, and evaluated customer satisfaction Ensure proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating, and checking the temperature of food products Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. As well as making changes to the satisfaction of customers upon dietary/allergy restrictions. Operated large-volume cooking equipment such as grills, deep-fat fryers, or griddles Greets customers and takes food orders; provides information about menus; looks for opportunities to up-sell products Operates cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follows all customer service and cash handling policies and procedures Receive inventory of food and beverage products, supplies, and equipment then transferring product, supplies, and equipment between storage and work areas by hand while cleaning and stocking work and customer areas as well as display stations Assists with a variety of kitchen-related functions as needed. Supervised employees and assigned tasks as necessary, but assisted with tasks if needed, along managing any requests or transgressions that came up Performed end of day duties including but not limited to, balancing the cash register and making the cash deposit to the safe, cleaning up and resetting the store, locking up and turning on the security system, etc. Show less
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Baldwin Wallace University
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United States
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Higher Education
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700 & Above Employee
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Conference Assistant
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Jun 2017 - Aug 2017
Attended weekly staff meetings and helped assist with Residence Life office projects and other internal departments along with outside vendors to coordinate pre logistics, scheduling spaces, setting up for events hosted around campus, check-in/check-outs for all conferences, information distribution, signage, and prepare rooms for guest arrivals. Drove the university vehicle to oversee, contribute, and provide customer service to the camp or conference directors and attendees in cases of emergency or needs of equipment or supplies, while also managing the inventory of conference supplies and equipment. Performed general office duties which included utilizing Google Docs, Microsoft Word, excel, in Google spreadsheet to manage, record, and audit contract, daily closing reports, inventory, and other university and facilities equipment locations. Also utilizing the university database to record and maintain accurate information which included billing statement, number of attendees, date of arrival, date of departure, housing arrangements, and food arrangements, Ensured the Baldwin Wallace university policies and procedures were addressed and carried out during the camp or conference visit- and created emergency procedures, response, intervention, and facility layout. Worked to be flexible and adaptable to the daily/ weekly contingent schedule. While maintaining hourly on call status to respond and guide the conference or camp director and attendees during the day and night along with keeping the timeline of the schedule. Show less
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Residential Life Ambassador
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Aug 2015 - Jun 2017
Assisted prospective students to understand the benefits of attending collegePromoted outstanding customer service by serving as a point of contact for the student services department and maintaining open communication by answering a multi-line telephone and transferring calls to the appropriate offices.Facilitated new student orientation and tours of campus to prospective student and families by greeting them, providing directions, general information, registration support, and assistance.Organized campus visits and interviews for prospective students by contacting various departments on campus to schedule and confirm appointments with staff and facility members.Assisted with special projects as assigned, recruitment and follow-ups, open houses, job fairs, presentations, events, and enrollment activities. Show less
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Residential Life Desk Clerk
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Aug 2014 - Jun 2017
Greeted students and responded to their inquiries, requests, and issues in a timely, personable, and efficient manner to resolve concerns.Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new student arrivals.Provided information about local hotel, restaurant, nearby attractions, available rooms, rates, and amenities.Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts.Instructed other staff members on products, services, facilities, events, pricing, and policies to maintain a competent and transparent work environment.Answer phones, communicate with students, employees, and other individuals to answer questions, disseminate, or explain information, take orders, and address complaints.Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.Compile, copy, sort, and file records of office activities, business transactions, and other activities.Properly maintain student records, submit maintenance request, prepare incident reports, and rule violation reports.Record building activities on a daily log during shift by observing any occurrences and observations. Show less
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Student Academic Mentor
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Aug 2016 - Dec 2016
Mentored for a University College First Year Seminar classTaught and or created lessonsGraded assignmentsProvided feedback and input to students both in and out of classMet with the instructor periodically to discuss class and individual student progressSubmitted assignments to detail my progress as a student academic mentorModeled how to get involved on campus
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Student Academic Mentor
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Aug 2015 - Dec 2015
Mentored for a University College First Year Seminar classTaught and or created lessonsGraded assignmentsProvided feedback and input to students both in and out of classMet with the instructor periodically to discuss class and individual student progressSubmitted assignments to detail my progress as a student academic mentorModeled how to get involved on campus
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Orientation Leader
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Mar 2015 - Jul 2015
Participate in orientation program components including evening programs, material preparation, dailyprogrammatic pieces, and pre/post-orientation communications with students and families.Provide leadership to students, interact with families, and serve as mentors to studentsWelcome students while serving as mentors and engaging participants in a positive orientation experienceAssist academic advising areas with enrollmentLead group discussions pertaining to university policiesPresent transitional information to the students through small group presentationsFacilitate activities to connect students to the university Show less
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Outback Steakhouse
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Restaurants
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700 & Above Employee
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Line Cook/ Dishwasher
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Dec 2013 - Aug 2014
Addressed any and all needs of both customers and other members of the staff when confronted. Involving food in a timely manner be it a mistake of the kitchen or otherwise. Cleaned and sanitized work station and the entirety of the kitchen both on the fly and after closing hours. Giving information to customers and other staff members regarding the menu as well as the preparation and ingredients of menu items. Maintained a calm and collected demeanor whilst also providing timely and smooth kitchen operations under pressure. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. As well as making changes to the satisfaction of customers upon dietary/allergy restrictions. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Oversaw incoming dinnerware and food product deliveries, including unboxing supplies, shelving stock, and rotating items Stepped into additional roles during busy times to boost coverage of important stations Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless along with washing equipment, surfaces, and appliances with sanitizing chemicals Scraped, washed, scoured, and efficiently restocked dishware, utensils and glassware to keep kitchen ready for demands of the day Operated and maintained the dishwashing machine and conveyor belt system, while being responsible for keeping the machine in clean and working condition Assitsted in the training and hiring process of new employees Show less
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Hostess/ Busser
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Oct 2012 - Aug 2013
Greet guests, answer phones, seat customers at tables, and present menus in a professional and courteous manner Prepare seating arrangements and organize reservations to ensure guest satisfaction Always maintain a professional appearance and address customer inquiries with good listening skills and problem-solving abilities Inspect dining room for proper supply levels and cleanliness Coordinate with wait staff in the timely conveyance of food and beverages from the kitchen and bar areas to guest tables while remaining vigilant of guests’ drink and bread levels and refilled them swiftly before guests needed to request refills Follow-up with diners to ensure their satisfaction with their dining experience and address additional requests Wipe down tables and chairs between guests, ensuring a hygienic environment and a high-quality customer experience Monitor for and respond to accidental dining room spills expeditiously, cleaning up and replacing food or utensils as needed Collaborate with other bussers in performing a deep cleaning of all guest tables, chairs, and dining room floor areas before the end of the closing shift Show less
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McDonald's
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1 - 100 Employee
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Crew Member
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Jun 2012 - Aug 2013
Read food order slips, screens, or received verbal instructions as to food required by patron, and prepared and cooked food according to instructions Inspected and cleaned food preparation areas, equipment, work surfaces, and serving areas to ensure safe and sanitary food-handling practices. Understood the principles and processes for providing customer services, customer needs, and meeting quality standards for services, and evaluated customer satisfaction Ensure proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating, and checking the temperature of food products Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. As well as making changes to the satisfaction of customers upon dietary/allergy restrictions. Operated large-volume cooking equipment such as grills, deep-fat fryers, or griddles Greets customers and takes food orders; provides information about menus; looks for opportunities to up-sell products Operates cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follows all customer service and cash handling policies and procedures Receive inventory of food and beverage products, supplies, and equipment then transferring product, supplies, and equipment between storage and work areas by hand or cart while cleaning and stocking work and customer areas as well as display stations Assists with a variety of kitchen-related functions as needed. Show less
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Education
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2022 -
San Jacinto College
Associate of Science - AS, Mental Health Clinical and Counseling Psychology -
2014 - 2019
Oklahoma State University
Bachelor of Science - BS, Psychology -
2016 - 2019
Oklahoma State University
Bachelor of Science - BS, Sociology -
2013 - 2013
Cameron University
Non-Degree Seeking, American History (United States) -
2009 - 2013
Eisenhower High School
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