Experience

ARGAN GARDENS

• United Arab Emirates
• Retail
• 1 - 100 Employee

• ECOMMERCE OPERATIONS CONSULTANT

  • Dec 2020 - Present

  Helping the company in strategic building and improving of the ecommerce customer service plan and operations including: Manage design and technical teams for eCommerce Shopify platform downgrade. Lead strategy and brand development, online engagement and conversion, email acquisition marketing, and search engine marketing. Lead the project management and integration of the new site into client's custom ERP containing over 5-10K SKUs. Develop and manage internet marketing programs in various digital marketing channels. Manage the customization, integration and implementation of an e-commerce crm knowledge base. Show less



Joi Gifts

• United Arab Emirates
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Care

  • Dec 2018 - Present

  - Attends customers’ inquiries via phone calls, emails, chats and whatsapp. - Provided customer service by giving accurate product information. - Performed outbound calls to obtain the address for the delivery and update incase there is a delay. - Performed outbound calls to arrange corporate order and delivery. - Monitored the orders by calling the dispatch deliver drivers. - Received customers complaint or higher escalation (isolated cases). - Modified gifts card messages upon request. - Provided recommendation or alternative option if the item is not available. Show less



GiveBoost Online Services

• United Arab Emirates
• Marketing Services
• 1 - 100 Employee

• Customer Support Manager

  • Oct 2018 - Present



East West Banking Corporation

• Banking
• 700 & Above Employee

• Account Manager

  • Jan 2017 - Sep 2018

  New Accounts (January 2017 - September 2018) - Attended customers' inquiries via phone calls and walk-ins - Provided services such as deposit accounts, loans and credit line. - Compiled customer's profile about. - Provided recommendation to appropriate bank personnel for financial assessment. - Assessed and evaluation customers and applicants. - Provided information about the procedures and the services such as ATM Cards application, Direct Deposit of Cheques, and Certificates of Deposit. - Obtained and gathered the credit records from concerned department. Show less



Municapality of Bayabas Surigao del Sur

• Surigao Del Sur, Caraga, Philippines

• LGU Community Facilitator

  • Jan 2016 - Jan 2017

  Designated to work under DSWD Designated to work under DSWD



Philippine Statistics Authority

• Philippines
• Government Administration
• 700 & Above Employee

• Census Area Supervisor

  • Aug 2015 - Dec 2015



QBE GROUP SHARED SERVICES LIMITED

• United Kingdom
• Retail Office Equipment
• 200 - 300 Employee

• Insurance Service Representative

  • Sep 2013 - Jul 2015



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Amazon

  • Aug 2012 - Aug 2013



QUALFON PHILIPPINES, INC.

• Philippines
• Telecommunications
• 300 - 400 Employee

• Escalation Specialist

  • Dec 2008 - Jul 2012