Business Analyst

• Jun 2016 - Present

Information systems analyst

• Jun 2015 - May 2016

Business Analyst

• Jul 2012 - Jun 2015

• Managing vendor, customer and stakeholder relationships. • Automating manual and paper-based processes. • Writing up user training material. • Creating ‘To-Be’ and ‘As-Is’ processes using UML Notations. • Trying to gain an in-depth understanding of the company’s customer. • Delivering presentations to Senior & Executive Management. • Identifying the company’s goals and objectives. • Compiling procedure manuals and system documentation. • Participates in user acceptance testing programs. • Collating business requirements, then translating these into functional specifications and detailed test plans. • Establishing and maintaining communication channels with senior managers, key team members and stakeholders. • Write up and maintain complete and accurate business process documentation. • Planning business analysis activities. • Developing project plans and ensuring plan adherence. • Carrying out business improvement reviews. • Produce, test and monitor change requests. • Producing test plans and scenarios on behalf of the business. • Conducting daily scrum sessions. • Provide clients with initial and ongoing support throughout the life-cycle of a programme. • Creating detailed documentation of business systems. • Delivering end to end solutions. Show less