Experience

BrainPOP

• United States
• E-Learning Providers
• 200 - 300 Employee

• Customer Support Expert

  • Jun 2021 - Present



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Specialist

  • Oct 2019 - Jun 2021



NYC Department of Education

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Call Center Support Representative

  • Aug 2018 - Jun 2020



YAI

• United States
• Individual and Family Services
• 700 & Above Employee

• Direct Support Professional

  • Apr 2018 - Aug 2019

  *Assisting with ADL's with people with intellectual/developmental disabilities *Providing counseling during times of crisis *Documenting and reporting all medical and financial issues for people with developmental/intellectual disabilities *Attends training on monthly basis to provide best services to people with developmental/intellectual disabilities *Assisting with ADL's with people with intellectual/developmental disabilities *Providing counseling during times of crisis *Documenting and reporting all medical and financial issues for people with developmental/intellectual disabilities *Attends training on monthly basis to provide best services to people with developmental/intellectual disabilities



ADAPT Community Network

• United States
• Non-profit Organization Management
• 300 - 400 Employee

• Residential Manager

  • Nov 2017 - Apr 2018

  Provided care and assists with personal development and independence of residents. Participates fully as a member of interdisciplinary plan. Provided guidance to Residence Program staff Provided care and assists with personal development and independence of residents. Participates fully as a member of interdisciplinary plan. Provided guidance to Residence Program staff



YAI

• United States
• Individual and Family Services
• 700 & Above Employee

• Community Training Specialist

  • Aug 2015 - Aug 2017

  • Plan, organize, or lead structured groups of counseling, work, study, recreation, or social activities for individuals. • Use computers for daily, monthly, semi and annual information. • Teach socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement. • Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships • Teach personal development skills such as goal setting, independence, and self-advocacy. • Meet with parents and guardians to discuss their children's progress and to determine priorities for their children and their resource needs. • Observe and evaluate students' performance, behavior, social development, and physical health. • Instruct students in daily living skills required for independent maintenance and self-sufficiency, such as hygiene, safety, and food preparation. • Plan and train child on travel safety, evacuation procedures and separation procedures while in the community. Show less



Fit Factory

• Wellness and Fitness Services
• 1 - 100 Employee

• Front Desk Associate

  • Oct 2016 - May 2017



NYC Department of Education

• Call Center Representative

  • Jul 2014 - Aug 2015

  Handles incoming and outbound calls from external customers; Handles incoming requests from external customers in regards to Universal Pre-Kindergarten; Transferring customer calls with multipart inquiries to appropriate staff; Referrals to appropriate and local schools in the 5 boroughs of New York City; Documenting all calls, inbound and outbound, for reports Handles incoming and outbound calls from external customers; Handles incoming requests from external customers in regards to Universal Pre-Kindergarten; Transferring customer calls with multipart inquiries to appropriate staff; Referrals to appropriate and local schools in the 5 boroughs of New York City; Documenting all calls, inbound and outbound, for reports



QSAC (Quality Services for the Autism Community)

• United States
• Non-profit Organizations
• 400 - 500 Employee

• Therapy Assistant

  • Jan 2014 - Nov 2014

  Providing direct care in skill development amongst children of the autistic community. Assisting with the completion of school assignments. Following a daily skill development regimen. Completing required program documentation.

• Day Habilitation Specialist

  • Mar 2014 - Jun 2014

  Provided direct care personal with people of the autistic communityAssisted with the completion of daily living activitiesSupervised the behavior of consumers in volunteer training site.Completed required program documentation. Implemented treatment/programs



Planet Kids

• Sales Associate

  • Jun 2013 - Nov 2013

  Provide customer service through detailed knowledge of products, assisted in store replenishing, sales representation, store maintenance Provide customer service through detailed knowledge of products, assisted in store replenishing, sales representation, store maintenance



Piercing Pagoda

• Sales Associate

  • Dec 2011 - May 2013

  Provide customer service through engaging interaction and knowledge of products. Prepared and pierced ears of customers Provide customer service through engaging interaction and knowledge of products. Prepared and pierced ears of customers



Forever 21

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales

  • Sep 2010 - Dec 2010

  Provided customer service through engaging interaction and knowledge of products. Responsible for the maintenance of store and clothing Provided customer service through engaging interaction and knowledge of products. Responsible for the maintenance of store and clothing



Hilda's Fine Foods

• Server/ Chef Assistant

  • May 2005 - Aug 2009

  Prepared rooms for catered events. Assisted in preparation of food. Provided service for catered events. Prepared rooms for catered events. Assisted in preparation of food. Provided service for catered events.