Experience

Shelby County Government Health Department

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• WIC/Immunization Clerical Specialist

  • Jan 2020 - Present

  Provide clerical and clinical support for the Supplemental Food Program for Women, Infants and Children (WIC) Clinic and Immunization Clinic. Complete registration for WIC Clinic and Immunization Clinic, including verifying identification, residence, and income. Work with nurse, medical assistants, and nutritionist by providing clerical/clinical support to public and scheduled clients. Schedule appointments, make outgoing calls, and answer incoming calls. Mail WIC documents to clients. Take cash payments from immunization clients and complete end of day Daily Deposit Summary involving cash drawer/Cash safe. Use TNWIC software for WIC. Use the Shelby County Patient Tracking & Bill Management Information System (PTBMIS) for tracking appointments, entering immunization, encounters, and payment. Utilize the Tennessee Immunization Information System (TennIIS) for entering immunizations and retrieving immunizations only completed in the state of Tennessee. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Provide support to the COVID operations as needed as a data clerk (entering Covid-19 exposures and Covid vaccinations) using the National Electronic Disease Surveillance System Base System (NBS) and TennIIS. Help train new clerical specialist on job duties. Show less



Memphis-Shelby County Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Substitute Teacher

  • Oct 2019 - Jan 2020

  Contributed to student learning, growth, and advancement for students Kindergarten through 12th grade. Demonstrated familiarity with multiple subject area(s) and displayed an inclination for developing competency across the curriculum. Maintained a positive mindset toward student learning, teaching practice, and personal/collective professional development. Worked efficiently within existing learning structures and believed in the capability of their students to excel. Facilitated problem-solving and served as a role-model to students. Invested in the learners’ well-being, health, and safety. Demonstrated ability to learn and convey a variety of subject matters quickly, while adhering to school processes and protocols. Show less



The University of Memphis

• United States
• Higher Education
• 700 & Above Employee

• Business Office Associate

  • Jul 2018 - Aug 2019

  Communicated with and assisted clients of the Memphis Speech and Hearing Center (MSHC) with check-in, check-out, and registration procedures using Cerner, PowerChart, and Client Management System. Worked with clinical partners (e.g. Methodist Lebonheur Healthcare, Veterans Evaluation Services, Disability Services, and Logistics Health) to make sure that all charges, vouchers, and insurance is verified. Communicated with insurance companies regarding hearing and speech health insurance benefits using CPT Codes and Diagnosis Codes. Scheduled appointments, made outgoing calls, and answered incoming calls. Mailed correspondences to physician offices and request client information from physician offices. Processed cash, credit, and check payments from clients and document on SRF (Services Rendered Form). Assisted with the evaluation, enrollment, and admittance of graduate students into the Audiology and Speech Language-Pathology Program using WebAdmit. Trained graduate students on business office job duties and helped to navigate understanding of speech and hearing charges. Show less



Methodist Le Bonheur Healthcare

• Hospitals and Health Care
• 700 & Above Employee

• PICU Unit Coordinator

  • Mar 2016 - Aug 2019

  Supervise bed control to optimize admittance procedures. Collaborate with staff, patients, and families to ensure good communication, satisfaction, and quality care. Administratively generate staff roster at beginning and end of shift. Assess and distribute patient and employee documentation accordingly, as well as request further patient documentation. Admit/transfer/discharge patients and order supplies using PowerChart and communicate with staff using PatientSafe. Answer incoming telephone calls and make outgoing calls to departmental staff, as well as physicians. Work with on call social worker, child life, pastoral care, law enforcement agencies, Mid-South Blood Bank, and Department of Children Services as needed. Backup for Utility Aide position which includes stocking patient rooms, setting up new patient rooms, and keeping supply room in order. Show less



City of Memphis Police Services

• Memphis, Tennessee, United States

• Property and Evidence Civilian Supervisor/Arrest Data Entry Clerk

  • Nov 2006 - Mar 2016

  Worked as Property & Evidence Shift Supervisor and administrator. Developed, supervised, and evaluated staff in the receipt, logging, tagging, storage, and release of all property and evidence received by the Memphis Police Department and Shelby County Sheriff’s Office using electronic record (data entry). Forwarded evidence to City, State, or Federal Courts when necessary. Developed and ensured adherence to procedures for the intake, release, disposal, and/or sale of impounded weapons, narcotics, and other property and evidence in accordance with all applicable federal, state, and local laws and regulations. Ensured the security of all storage areas and maintains the proper chain of custody. Prepared reports regarding operations as requested. Testified in court regarding chain of evidence when required. Logged all activities in each police bureau by data entry into computer. Received, inputted, filed, distributed, tracked, confirmed, and maintained active arrests data. Received and processed public information request and typed all dictated and handwritten Officer Reports and Citations. Distributed printed confidential copies of various reports to prospective bureaus and transported arrest tickets to specific bureaus to ensure adequate investigation and charging purposes. Answered telephone and assisted and rerouting callers to appropriate staff or departments. Assisted in training of all new employees. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Accounting/Cash Office Associate

  • Oct 2004 - Aug 2006

  Balanced office 2-4 times daily to ensure office was not over or short. For each 10-20 cashier bags turned in, started a pickup, which is entering coin, cash, check, and coupon amount into the system. Accepted payment for returned checks from customers and documented transaction in Return check log. For merchandised received worked with vendors on orders involving money orders. Two or three times daily made cash, check, and WIC deposits. Received and answered phones regarding return checks, lost and found, and refunds. Helped morning accounting staff with Net Refund balancing, Tax-exempt balancing, Void report slips, WIC balancing, No receipt refund slips, Associate Discount report slips, and morning final deposits. Show less



University of Alabama at Birmingham Cardiovascular Diseases/General Internal Medicine

• Birmingham, Alabama, United States

• Office Service Specialist II

  • Oct 1999 - Mar 2004

  Performed administrative and medical secretary duties using IDX. Organized and maintained medical records for 1 to 12 physicians. Prepared charts prior to clinical visits, filed patient information, made new patient charts, and processed incoming and outgoing request for medical records. Made outgoing calls regarding appointments. Received all incoming calls and correspondences regarding patient’s questions/concerns and referrals and called in prescriptions to pharmacies. Scheduled and obtained various lab and test reports. Mailed out letters to patients regarding appointments and scheduled appointments for patients. Maintained the ordering of office supplies. Scheduled and informed patients of same day surgeries. In the event of absence or assistance covered phones for other secretaries. Yearly, purged charts for electronic scan archiving. Show less