Experience

Interapt

• IT Services and IT Consulting
• 100 - 200 Employee

• Escalation Analyst

  • Jun 2023 - Present



Genpact

• United States
• Business Consulting and Services
• 700 & Above Employee

• Social Media Specialist

  • May 2018 - Oct 2018

  Social Media content reviewTeam LeadKeeping track of employees T.O.SAttendanceWellness suppoort

• Social Media Specialist

  • May 2018 - Oct 2018



Atterro, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Customer Service Representative

  • May 2016 - Sep 2017

  Handling inbound calls and exercising good decision making skills to review information, issue and receive payments and resolve order issues. Providing remarkable customer experience. Communicating with customers in a courteous manner using approved scripts as needed via phone,email, or chat. Handling inbound calls and exercising good decision making skills to review information, issue and receive payments and resolve order issues. Providing remarkable customer experience. Communicating with customers in a courteous manner using approved scripts as needed via phone,email, or chat.



Bowman & Bowman Corporation

• Dallas/Fort Worth Area

• Front Desk Receptionist

  • Feb 2013 - May 2016

   Investigate and resolve customer escalated inquiries  Promptly screened and answered telephone calls.  Greeting Customers and making sure they are satisfied.  Assist with feedback and coaching when needed for the development of Customer Care Reps  Provides follow-up on customers correspondence via email and fax request  Investigate and resolve customer escalated inquiries  Promptly screened and answered telephone calls.  Greeting Customers and making sure they are satisfied.  Assist with feedback and coaching when needed for the development of Customer Care Reps  Provides follow-up on customers correspondence via email and fax request



Citi Group

• United States
• Retail Art Supplies
• 100 - 200 Employee

• Mail Clerk

  • Jul 2012 - Dec 2012

   Prepared certified mail, bulk mail, and express mail in accordance to regulations.  Completed proper paperwork for each file. Responsible for maintaining supplies used in the preparation of outgoing mail and/or packages.  Prepared certified mail, bulk mail, and express mail in accordance to regulations.  Completed proper paperwork for each file. Responsible for maintaining supplies used in the preparation of outgoing mail and/or packages.



PFS

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Team Lead

  • Nov 2010 - Mar 2012

   Investigate and resolve customer escalated inquiries  Send daily stats with data pulled from E.D.D.I.E to ensure goals have been met.  Provides follow-up on customer’s correspondence via email and fax request.  Lead or assist with projects as needed.  Investigate and resolve customer escalated inquiries  Send daily stats with data pulled from E.D.D.I.E to ensure goals have been met.  Provides follow-up on customer’s correspondence via email and fax request.  Lead or assist with projects as needed.



Quality High Tech Services

• Dallas/Fort Worth Area

• Office Manager

  • Jun 2010 - Oct 2011

   Greet and tour all prospective clients  Answered all incoming calls and routed to the appropriate team member.  Prepared customer forms and received payments.  Prepared customer forms and received payments.  Greet and tour all prospective clients  Answered all incoming calls and routed to the appropriate team member.  Prepared customer forms and received payments.  Prepared customer forms and received payments.