Experience

Peak Technology

• United States
• Information Technology & Services
• 1 - 100 Employee

• Help Desk Technician

  • Aug 2019 - Present



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Premise Technician

  • Nov 2013 - Jul 2019

  Installing AT&T equipment in customer's locations using networking applications.Troubleshoot issues on customer's circuit to resolve problems.Deliver excellent customer service to all customers. Installing AT&T equipment in customer's locations using networking applications.Troubleshoot issues on customer's circuit to resolve problems.Deliver excellent customer service to all customers.



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Technical support specialist

  • Dec 2005 - Nov 2013

  Handled concerns that customers have with their Home Networking and Digital Home Phone. Run daily test to insure Network stability throughout our service area. Addressed concerns that the customer had with equipment. Maintained Network integrity throughout our service footprint. Handled concerns that customers have with their Home Networking and Digital Home Phone. Run daily test to insure Network stability throughout our service area. Addressed concerns that the customer had with equipment. Maintained Network integrity throughout our service footprint.