Salesforce Consultant

• Apr 2022 - Present

Salesforce Consultant

• Apr 2022 - Sep 2023

-Migration of data & integration between Salesforce and other systems – Talend Visual Studio- Creation and modification of Class, Test Class & VFP- Configuration of Salesforce Platform (reports, dashboards, record pages, formula rules, flows, permissions, big objects... )- Managing the estimation time of the tickets- Preparing reports for the clients

Customer Support Engineer – Front End Team

• Apr 2012 - Apr 2022

- Following up on the daily operation of Capital Outsourcing Data center, including creating, modifying, deleting users, providing selective access to users, assigning users roles and permissions; - Supervising, assigning, following up and escalate client request and incidents; - Following up on quotations and quality assurance of the requested items; - Checking compatibility of software with environment; - Working on Active Directory, Exchange, File share, Citrix solution, Trend Micro and Symantec product, migration, office 365; - Configuring IP phones on CISCO and Avaya call manager; - Monitoring Lease Line, Microwave, routers troubleshooting, PRTG, SCOM (SOC and NOC systems); - Installing operating and repairing systems; - Fixing technical issues via hardware troubleshooting; - Working on CRM. - Installing, configuring and troubleshooting Oracle SQL Database Application - Creating and modifying SQL users - Project management - CRM, SCOM… reports Show less

Assistant Sales Manager

• Feb 2012 - Apr 2012

Contacted customers, managed direct sales, and delivered workshops and trainings on “Sales Communication Skills” to junior employees. Contacted customers, managed direct sales, and delivered workshops and trainings on “Sales Communication Skills” to junior employees.

Marketing Specialist

• Mar 2009 - Feb 2012

Took lead in organizing and conducting marketing meetings with French clients from France Telecom company, and managed the schedule of sales activities. Took lead in organizing and conducting marketing meetings with French clients from France Telecom company, and managed the schedule of sales activities.

Technical Support Specialist

• Jun 2005 - Jan 2009

Installed local network, formatted computers, installed requested software, fixed printers and scanners problems and defects, and supported in related cabling activities. Installed local network, formatted computers, installed requested software, fixed printers and scanners problems and defects, and supported in related cabling activities.