Experience

Société Générale de Banque au Liban SAL

• Lebanon
• Banking
• 200 - 300 Employee

• Relationship Manager

  • Apr 2008 - Present

  • Handling client complaints, questions, and concerns in a professional manner. • Comprehensive understanding of all banking procedures. • Meeting personal/team sales targets and calling handling quotas. • Finding and implementing ways to achieve sales targets. • Recommending potential products or services to clients by collecting information and analyzing client needs: CASA, Bancassurance, debit and credit cards, Mortgage, loans. • Identifying and assessing client’s needs to achieve satisfaction. • Generating sales lead. • Evaluating credit worthiness by processing loan applications and documentations within specified limits. • Interviewing applicants to determine financial eligibility and feasibility of granting loans. • Determining all applicable ratios and metrics and setting up debt payment plans. • Resolving product or service problems by clarifying the client’s complaints. Show less