Marose Eddy
Director, Digital Operations at UC Berkeley Executive Education- Claim this Profile
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Tagalog -
Topline Score
Bio
Poonkodi Thirumalai (She/Her)
I have known Marose since 2008 as a colleague at INSEAD's Executive Education Department. Marose is an amazing person. She was truly a great colleague. She was very well liked and respected by clients, professors and colleagues. During her time as Programme Advisor, she helped INSEAD build strong relationships with key companies for the open enrolment programmes, and was instrumental in increasing the numbers. It was a pleasure working with Marose. I highly recommend Marose to any organisation and would be happy to provide more in depth feedback upon request.
LinkedIn User
Besides being very professional, Marose is a take-charge person. You need not tell her very specific instructions just to get a work done. She was a huge help to me when we merged the different customer service teams of the Lopez group to form C-Cubed. It was a tough job but she was able to provide all the necessary support to make the merger possible. She is a team player and would make a great asset to any organization.
Poonkodi Thirumalai (She/Her)
I have known Marose since 2008 as a colleague at INSEAD's Executive Education Department. Marose is an amazing person. She was truly a great colleague. She was very well liked and respected by clients, professors and colleagues. During her time as Programme Advisor, she helped INSEAD build strong relationships with key companies for the open enrolment programmes, and was instrumental in increasing the numbers. It was a pleasure working with Marose. I highly recommend Marose to any organisation and would be happy to provide more in depth feedback upon request.
LinkedIn User
Besides being very professional, Marose is a take-charge person. You need not tell her very specific instructions just to get a work done. She was a huge help to me when we merged the different customer service teams of the Lopez group to form C-Cubed. It was a tough job but she was able to provide all the necessary support to make the merger possible. She is a team player and would make a great asset to any organization.
Poonkodi Thirumalai (She/Her)
I have known Marose since 2008 as a colleague at INSEAD's Executive Education Department. Marose is an amazing person. She was truly a great colleague. She was very well liked and respected by clients, professors and colleagues. During her time as Programme Advisor, she helped INSEAD build strong relationships with key companies for the open enrolment programmes, and was instrumental in increasing the numbers. It was a pleasure working with Marose. I highly recommend Marose to any organisation and would be happy to provide more in depth feedback upon request.
LinkedIn User
Besides being very professional, Marose is a take-charge person. You need not tell her very specific instructions just to get a work done. She was a huge help to me when we merged the different customer service teams of the Lopez group to form C-Cubed. It was a tough job but she was able to provide all the necessary support to make the merger possible. She is a team player and would make a great asset to any organization.
Poonkodi Thirumalai (She/Her)
I have known Marose since 2008 as a colleague at INSEAD's Executive Education Department. Marose is an amazing person. She was truly a great colleague. She was very well liked and respected by clients, professors and colleagues. During her time as Programme Advisor, she helped INSEAD build strong relationships with key companies for the open enrolment programmes, and was instrumental in increasing the numbers. It was a pleasure working with Marose. I highly recommend Marose to any organisation and would be happy to provide more in depth feedback upon request.
LinkedIn User
Besides being very professional, Marose is a take-charge person. You need not tell her very specific instructions just to get a work done. She was a huge help to me when we merged the different customer service teams of the Lopez group to form C-Cubed. It was a tough job but she was able to provide all the necessary support to make the merger possible. She is a team player and would make a great asset to any organization.
Experience
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UC Berkeley Executive Education
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United States
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Higher Education
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1 - 100 Employee
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Director, Digital Operations
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Apr 2022 - Present
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Associate Director, Digital Operations
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Aug 2019 - Present
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Senior Program Manager
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Jul 2015 - Feb 2018
UC Berkeley Executive Education offers a portfolio of programs developed by academia’s and industry’s most forward-thinking minds to accelerate the careers of professionals around the globe. As a Senior Program Manager, I am responsible for program execution and overall educational experience of the participants. I manage a portfolio of Open Enrollment programs and contribute to the overall health of the program, from content to marketing to managing the overall customer experience. I also manage two Associate Program Managers who provide business operations support to a team of Program Managers.
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Program Manager, Executive Education
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Jul 2012 - Jul 2015
Program Management.Contribute and collaborate with faculty on program content and delivery. Plan, manage and execute all logistical elements of executive education programs for both open-enrollment and custom programs. Manage participant enrollment, program communications, material distribution, online content management system and budgets. Event Planning. Manage third parties (e.g. transportation, hotel, catering, etc.) to deliver optimal client experience while managing costs and risk Customer Service.Provide extremely high-touch customer service to program participants, clients, partners and faculty members.
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Haas School of Business
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United States
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E-learning
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Program Coordinator, MBA Career Management Group
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Sep 2010 - Jul 2012
Program Coordination.- Implemented special programs and events such as the Career Management Conference (over 100 workshops over a 2-day period). Oversaw small group interview/mock interview program. - Planned and executed all aspects of all the MBA career programs including the Career Management Seminar, Find Your Focus workshop, Industry 101 Panels, Super Saturday, Networked Job Search Teams, Cover Letter Review process and Career Coach Program, among others.Customer ServiceProvided outstanding customer service to 250 MBA students by serving as the primary contact via face-to-face, email, and phone.
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INSEAD
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Higher Education
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700 & Above Employee
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Program Advisor
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2008 - 2009
Provided program consultation to individuals (usually executive and senior leaders) and recommended appropriate Executive Education programs to ensure that there is a good match between the clients’ development objectives and the programs’ objectives Provided program consultation to individuals (usually executive and senior leaders) and recommended appropriate Executive Education programs to ensure that there is a good match between the clients’ development objectives and the programs’ objectives
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Customer Relations Executive
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Nov 2004 - Sep 2008
Implemented customer service framework, monitored and managed customer satisfaction levels, handled selling of tendered services, enforced tender contracts, performed service recovery, managed communications broadcasts and served as key point-of-contact for Managed Services. Implemented customer service framework, monitored and managed customer satisfaction levels, handled selling of tendered services, enforced tender contracts, performed service recovery, managed communications broadcasts and served as key point-of-contact for Managed Services.
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Recruitment Specialist
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May 1996 - Aug 2001
Managed full life cycle recruitment to internal business parties. Partnered with business leaders and hiring managers to assess their talent requirements and advising on the best hiring strategyExecuted compensation/benefits programs in support of the company's objectives Managed full life cycle recruitment to internal business parties. Partnered with business leaders and hiring managers to assess their talent requirements and advising on the best hiring strategyExecuted compensation/benefits programs in support of the company's objectives
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Education
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University of Santo Tomas
Bachelor of Science, Psychology
Community
