Experience

Bosch Home Comfort USA

• United States
• HVAC and Refrigeration Equipment Manufacturing
• 1 - 100 Employee

• Inside Sales Analyst

  • Oct 2018 - Present

  Generating monthly KPI results Collaborating with Marketing, Finance and Project Management Teams Reviewing and generating custom reports for commissions, COGS and project quotes Generating monthly KPI results Collaborating with Marketing, Finance and Project Management Teams Reviewing and generating custom reports for commissions, COGS and project quotes



SavingStar, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Sales Operations Coordinator

  • Feb 2016 - Sep 2018

  Create, run and analyze reports for Sales Reps, Partners, and Clients Work closely with Marketing, Finance, Engineering, and Customer Service Compose procedures and improve processes to ensure accuracy and increase productivity Create, run and analyze reports for Sales Reps, Partners, and Clients Work closely with Marketing, Finance, Engineering, and Customer Service Compose procedures and improve processes to ensure accuracy and increase productivity



Progress

• United States
• Software Development
• 700 & Above Employee

• Sales Operations Associate

  • Jul 2014 - Feb 2016

  • Support Sales Representatives with special pricing, order processing, closing opportunities, assigning leads, cleaning and updating the CRM • Assist clients and potential customers by answering questions by phone, email & through tickets • Coach clients on the required steps to enter support tickets and download their license key • Transfer licenses, add domain names, process credit card orders over the phone • Work closely with Finance team to communicate procedures for payments and voids Show less



Verscend

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Sales Operations and Contracts Analyst

  • Apr 2013 - Jul 2014

  Collaborated with Client Services and Sales Representatives in 5-offsite divisions to close opportunities and write Win announcements Created and analyzed Contract/Asset Reports in Salesforce.com Created and implemented procedures to insure Sales team information is shared with Client Services and Operations Collaborated with Client Services and Sales Representatives in 5-offsite divisions to close opportunities and write Win announcements Created and analyzed Contract/Asset Reports in Salesforce.com Created and implemented procedures to insure Sales team information is shared with Client Services and Operations



Imprivata

• Lexington, MA

• Sales Operations Coordinator

  • Oct 2011 - Apr 2013

  Sales Operations Database Analyst Created and analyzed reports in SalesForce.com Re-assigned Accounts, Leads and Contacts Responsible for maintaining and updating all accounts in SalesForce.com Collaborated with Sales, Marketing and Accounting teams to create reports Researched, tracked, and uploaded external data bases Merged, removed duplications and cleaned accounts using Demand Tools Exported reports and analyzed results using pivot tables in Excel for Sales Reps Sales Operations Database Analyst Created and analyzed reports in SalesForce.com Re-assigned Accounts, Leads and Contacts Responsible for maintaining and updating all accounts in SalesForce.com Collaborated with Sales, Marketing and Accounting teams to create reports Researched, tracked, and uploaded external data bases Merged, removed duplications and cleaned accounts using Demand Tools Exported reports and analyzed results using pivot tables in Excel for Sales Reps



Student Universe

• Waltham, MA

• Office Administrator/Accounting Assistant

  • Jan 2008 - Mar 2011

  Responsible for preparing Crystal reports Accounts payable and receivables Administer employee benefits and services Responsible for preparing Crystal reports Accounts payable and receivables Administer employee benefits and services



Mystic Valley Holistic Health

• Medford, MA

• Co-Owner/Office Manager & Licensed Massage Therapist

  • Jun 1994 - Nov 2001

  Managed office, communications and marketing Handled client billing, insurance, and office finances Maintained client database, mailings and appointment schedules Managed office, communications and marketing Handled client billing, insurance, and office finances Maintained client database, mailings and appointment schedules



Office Resources, 1993-1994

• Watertown, MA

• Administrative Assistant (while attending school)

  • 1993 - 1994

  General office work, phones, mail, greeted clients Maintained filing which included confidential information Handled faxing, copying, data entry, book binding General office work, phones, mail, greeted clients Maintained filing which included confidential information Handled faxing, copying, data entry, book binding



Insurance Education Association

• San Francisco, CA

• Administrative Assistant

  • 1991 - 1992

  Receptionist duties including phones, provided workshop information, Mail, greeted clients, copying, sending out registration books Updated and maintained mailing list Performed data entry Responsible for creating and maintaining filing system for instructors and contracts Receptionist duties including phones, provided workshop information, Mail, greeted clients, copying, sending out registration books Updated and maintained mailing list Performed data entry Responsible for creating and maintaining filing system for instructors and contracts