Marnie Hamm
Quality Analyst / Operational Verification & Validation (OV&V) at eSense Incorporated- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Monthly Quality average of 95% or higher for 22 of 24 months.
XeroxJan, 2010- Sep, 2024
Experience
-
eSense Incorporated
-
Business Consulting and Services
-
1 - 100 Employee
-
Quality Analyst / Operational Verification & Validation (OV&V)
-
Aug 2017 - Present
Indiana Government Building /Contractor to First Data/State of Indiana • Currently review State of Indiana FSSA cases on SNAP, TANF, Medicaid for all of State of Indiana regions that were completed by various/numerous contractors and for the State Eligibility Consultants. • State of Indiana Policy and Procedures used for each case to determine a “Pass/Fail” which contributes to the quality and overall ratings for the State of Indiana and for their processing contractors (FNS). • Up to date on all changes/recommendations/instructions implemented almost daily by the State of Indiana. Show less
-
-
-
Conduent
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Senior Eligibility Specialist
-
Feb 2013 - Aug 2017
(Formally Xerox, Inc.) Regional Call Center for Medicaid and Medicare Premium Services with SNAP and TANF Indianapolis, IN • Mentor/Manage up to 20 plus employees as a contractor for the State of Indiana FSSA. • Assisting in reviewing/monitoring employee production and adherence. • Providing assistance to clients that are at an escalated level of needing a Supervisor call. • Consistently in and out of training rooms assisting. (Formally Xerox, Inc.) Regional Call Center for Medicaid and Medicare Premium Services with SNAP and TANF Indianapolis, IN • Mentor/Manage up to 20 plus employees as a contractor for the State of Indiana FSSA. • Assisting in reviewing/monitoring employee production and adherence. • Providing assistance to clients that are at an escalated level of needing a Supervisor call. • Consistently in and out of training rooms assisting.
-
-
-
Xerox
-
United States
-
Business Consulting and Services
-
700 & Above Employee
-
Team Leader/Unit Manager
-
Sep 2010 - Nov 2012
Regional Call Center for Medicaid and Medicare Premium Services with SNAP and TANFIndianapolis, IN• Managed four county offices, up to 50 employees as a contractor for the State of Indiana FSSA.• Trained, interviewed, hired employees.• Weekly and Biweekly payroll review and submission with a temporary service and Xerox.• Conducted weekly reviews with employees on production, adherence, attendance etc.• Traveled throughout the State of Indiana as required.
-
-
Eligibility Specialist / IPU
-
Jan 2008 - Aug 2010
Regional Call Center for Medicaid and Medicare Premium Services with SNAP and TANFIndianapolis, IN• Interviewed by phone or in the office potential/current clients for applications/redeterminations for Medicaid, SNAP and TANF as a contractor for the State of Indiana FSSA.• Gathering Data from clients such as birth certificates, social security cards, pay stubs etc.• Case files assigned began at 200 and increased quickly to over 500.• Directly supported Lake and St. Joseph counties in preparing to move into another system. Show less
-
-
Education
-
Perry Meridian High School
Community
