Marnie Gomes, CMP
General Manager at River City Events- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Janet Bennett
Marnie is a highly skilled thought leader who thrives in a constantly changing environment. She is always professional, calm, asks meaningful questions and provides honest feedback. Very dedicated to serving customers, while building strong teams to ensure the delivery of service excellence. I have tremendous respect for Marnie and enjoy learning her perspective on all aspects of leadership and the events industry.
Jackie Christie
Marnie is excellent in providing top quality convention event planning, including excellent and prompt customer service. Her professionalism and willingness to go the extra mile have made event planning for our organization very effective for many years now. I highly recommend working with Marnie.
Janet Bennett
Marnie is a highly skilled thought leader who thrives in a constantly changing environment. She is always professional, calm, asks meaningful questions and provides honest feedback. Very dedicated to serving customers, while building strong teams to ensure the delivery of service excellence. I have tremendous respect for Marnie and enjoy learning her perspective on all aspects of leadership and the events industry.
Jackie Christie
Marnie is excellent in providing top quality convention event planning, including excellent and prompt customer service. Her professionalism and willingness to go the extra mile have made event planning for our organization very effective for many years now. I highly recommend working with Marnie.
Janet Bennett
Marnie is a highly skilled thought leader who thrives in a constantly changing environment. She is always professional, calm, asks meaningful questions and provides honest feedback. Very dedicated to serving customers, while building strong teams to ensure the delivery of service excellence. I have tremendous respect for Marnie and enjoy learning her perspective on all aspects of leadership and the events industry.
Jackie Christie
Marnie is excellent in providing top quality convention event planning, including excellent and prompt customer service. Her professionalism and willingness to go the extra mile have made event planning for our organization very effective for many years now. I highly recommend working with Marnie.
Janet Bennett
Marnie is a highly skilled thought leader who thrives in a constantly changing environment. She is always professional, calm, asks meaningful questions and provides honest feedback. Very dedicated to serving customers, while building strong teams to ensure the delivery of service excellence. I have tremendous respect for Marnie and enjoy learning her perspective on all aspects of leadership and the events industry.
Jackie Christie
Marnie is excellent in providing top quality convention event planning, including excellent and prompt customer service. Her professionalism and willingness to go the extra mile have made event planning for our organization very effective for many years now. I highly recommend working with Marnie.
Credentials
-
Indigenous Studies
University of AlbertaJan, 2021- Nov, 2024 -
Certified Meeting Professional (CMP)
Events Industry CouncilJan, 2012- Nov, 2024 -
Harassment and Violence in the Workplace
Alberta Health & Safety Training Institute -
Mental Health First Aid
Mental Health Commission of Canada -
The Leader's Discipline, Opportunity in Conflict
The Roy Group, Inc.
Experience
-
River City Events
-
Canada
-
Events Services
-
1 - 100 Employee
-
General Manager
-
Jan 2020 - Present
I blend strategic foresight with hands-on leadership to rejuvenate customer service and drive organizational growth. - Revenue & Customer Focus: Reinvigorated the business by identifying and focusing on high-value opportunities. Designed and implemented innovative customer service solutions that not only retained existing customers but also attracted new clientele. - Team Leadership & Collaboration: Spearhead a team of 20+ professionals, providing both professional and personal mentorship. Establish effective collaborations with senior management and external partners to align cross-departmental initiatives and meet client needs seamlessly. - Data-Driven Strategy & Resource Management: Utilize key performance indicators to guide organizational strategies, enabling informed decisions that enhance profitability and operational efficiency. Oversee complex project planning, particularly for large corporate events, ensuring optimal resource allocation and timely execution. MY IMPACT: In the face of unprecedented challenges, I've led my team to adapt, thrive, and set new benchmarks for excellence. This journey has sharpened my resolve to build sustainable growth and extraordinary client experiences. Show less
-
-
-
Explore Edmonton Corporation
-
Canada
-
Travel Arrangements
-
100 - 200 Employee
-
Assistant General Manager - Edmonton Convention Centre (Previously Shaw Conference Centre)
-
Aug 2018 - Oct 2019
My mission was to elevate both operational efficiency and client experience at one of Western Canada's premier convention centres.- Sales & Strategic Planning: Led the effort to reposition the centre on regional, national, and international stages by collaborating with internal and external stakeholders. Contributed significantly to developing and executing the venue's strategic direction, ensuring it stood out as a top-performing venue in North America.- Leadership & Team Development: Headed a team of 6 high-performing direct reports, instilling a culture of mentorship and professional growth across departments. Oversaw empowering approaches to staff recruitment, training, and performance management.- Client Services & Operational Excellence: Managed a diverse set of operational departments to consistently deliver remarkable guest experiences. Played a critical role in problem-solving and risk management, particularly in supporting Sales and Client Services departments.MY IMPACT: Leading key strategic shifts that contributed to Edmonton Convention Centre's standing as a top destination for events, backed by a team committed to exceeding industry standards and client expectations. Show less
-
-
Director, Sales, Client Services and Event Planning - Edmonton Shaw Conference Centre
-
Apr 2008 - Aug 2018
Navigating the complex terrain of sales and client services, I united two separate departments under one banner. My role was a hybrid of strategy and execution, blending business development with high-level client service across over 400 annual events. - Leadership & Team Collaboration: Led a high-performing team in Sales and Client Services, setting measurable objectives and KPIs. Enhanced inter-departmental cooperation to ensure top-notch client service.- Strategic Planning & Execution: Crafted and implemented annual strategic plans, ensuring alignment with the centre’s broader goals. Managed budgets and performed ongoing evaluations to adapt to market demands.- Client Engagement & Business Development: Oversaw client relations from inception to completion, including contract negotiations and post-event reviews. Established quotas, targets, and strategic marketing collaborations to drive business growth.MY IMPACT: The seamless integration of sales and client services became a game-changer, solidifying Shaw Conference Centre's reputation for standout event management and unrivaled customer satisfaction. Show less
-
-
Client Event Manager - Edmonton Shaw Conference Centre
-
Apr 2008 - Aug 2014
My focus was on the intricate details that make or break an event. With a knack for juggling logistics and solving problems on the fly, I played a pivotal role in client satisfaction.- Orchestrated end-to-end event planning, from room set-up to food and beverage arrangements.- Rapid response to customer inquiries, maintaining a clear and open line of communication at all times.- Deftly navigated space contracts and booking, ensuring optimal event spaces for clients.MY IMPACT: It was here I honed the quick thinking and meticulous planning skills that have become the bedrock of my career. Clients knew they could count on me to make their vision a reality, all while keeping their stress levels at a minimum. Show less
-
-
-
AMG Solutions
-
Edmonton
-
Event Planner
-
2008 - 2013
AMG Solutions was a local event planning company that has incredibly talented staff who enjoy working in the event planning world and creating events for our clients that are memorable, achievable and professional. Focused on convention and trade show events within Alberta. AMG Solutions was a local event planning company that has incredibly talented staff who enjoy working in the event planning world and creating events for our clients that are memorable, achievable and professional. Focused on convention and trade show events within Alberta.
-
-
-
CEO Inc
-
Edmonton, Canada Area
-
Co Owner, Project Manager & Sr. Event Manager
-
Jun 2004 - Jun 2007
I was one of the partners in a successful event planning company that prioritized exceptional organizational skills, creativity, strong communication, and adaptability. We dedicated ourselves to meticulously managing all event details and excelling in vendor relationship management, budgeting, problem-solving, and a client-centric approach. Our commitment to these principles allowed us to build strong reputations in the industry, stay updated on trends, and consistently deliver memorable experiences. Show less
-
-
Education
-
2011 - 2014
Mount Royal College
Event Management Certificate, Meeting and Event Planning -
1993 - 1996
Grant Macewan College
Bachelor of Arts -
MacEwan University
Business Management Certificate -
Mount Royal University
Event Management Certificate
Community
