Experience

gWorks

• Philippines
• Design Services

• Technical Trainer & Writer

  • Feb 2019 - Present

  Develop online training courses for end users, including course design, content creation, and learning management system admin. Work with the Support department to conduct end user webinars and short tip videos to address high frequency support tickets. Develop online training courses for end users, including course design, content creation, and learning management system admin. Work with the Support department to conduct end user webinars and short tip videos to address high frequency support tickets.



Data Technologies, Inc.

• United States
• Computer Networking Products
• 1 - 100 Employee

• Customer Support Representative

  • Feb 2015 - Feb 2019

  Provided end user phone support for city management and accounting software. Documented software updates. Provided user training via in person user group meetings, webinars, and recorded tutorial videos.

• Technical Writer

  • Jun 2012 - Feb 2019


Starbucks
• United States
• Retail
• 700 & Above Employee
• Shift Supervisor

  • Nov 2006 - Apr 2013
• Technical Writer

  • May 2004 - Oct 2006