Virtual Assistant

• Aug 2020 - Present

Responsible for answering inquiries, complaints and after-sales concerns by chat, social media and emails, keeping customer satisfaction at the core for an e-commerce business. Plan, create and post contents in various social media networks to generate traffic and promote products. Support ad hoc administrative tasks as required by the business. Responsible for answering inquiries, complaints and after-sales concerns by chat, social media and emails, keeping customer satisfaction at the core for an e-commerce business. Plan, create and post contents in various social media networks to generate traffic and promote products. Support ad hoc administrative tasks as required by the business.

Social Media Manager

• Oct 2022 - Present

Performs research on current benchmark trends and audience preference Designs and implements social media strategy to align with business goals Generates publishes, and shares engaging content Sets specific objectives and reports on ROI Performs research on current benchmark trends and audience preference Designs and implements social media strategy to align with business goals Generates publishes, and shares engaging content Sets specific objectives and reports on ROI

Strategic Partner Master Trainer

• Nov 2010 - 2019

Lead the Train The Trainer sessions for peers to ensure highest quality and integrity products. Certify newly hired Trainers to facilitate Communications and Product Training through cofacilitation, mentoring, coaching and onboarding. Responsible for the implementation and facilitation of learning and development (training, communication, coaching) requiring higher levels of specialization Consults and collaborate with Operations Partners, Business Clients and Talent Management to surface employee issues related to performance improvement Show less

Customer Service Representative

• 2009 - 2010