Experience

Elkay Interior Systems

• United States
• Design Services
• 200 - 300 Employee

• Senior Project Manager

  • Jul 2022 - Present

• Project Manager II

  • Feb 2022 - Jul 2022

  Simultaneously managed multiple customer accounts/contracts, with a variety of project types and deliverables, ensuring completion was on time and within budgetCollaborated with designers, engineers, and purchasing to develop new products and procedures based on customer needsAnalyzed, proofed, and converted customer created data sets for project functions

• Project Manager

  • Mar 2020 - Feb 2022



PRETZILLA®

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Customer Service Analyst

  • Oct 2019 - Mar 2020

  Calibrated the customer experience from beginning to end, to ensure deliverables were accurate and on time. Evaluated budgetary metrics daily/weekly to assist the sales team with calculating and achieving monthly goals. Supported the CS team with the creation of SOPs and training documents. Coordinated transportation logistics for all outgoing orders, including rate negotiations and scheduling. Calibrated the customer experience from beginning to end, to ensure deliverables were accurate and on time. Evaluated budgetary metrics daily/weekly to assist the sales team with calculating and achieving monthly goals. Supported the CS team with the creation of SOPs and training documents. Coordinated transportation logistics for all outgoing orders, including rate negotiations and scheduling.



IPIC Theaters

• United States
• Entertainment Providers
• 300 - 400 Employee

• Help Desk Technician

  • Jan 2017 - Aug 2019

  Resolved software and hardware issues for team members across the scope of the company.Assisted with IT system implementation and training at new store openings.Assured system functionality and performance prior to launching new or updated software.Maintained a high satisfaction rating from front end users through clear and respectful communication in the troubleshooting process.

• Operations Training Manager

  • Jun 2015 - Jan 2017

  Worked with executives to create effective training programs that result in competent team members.Developed and executed the training plan for new store openings – including training programs for management, administrative, and hourly employees.Completed site audits to ensure training programs were operational and standards were being upheld.Enhanced the training environment through positive and upbeat interactions with all levels of trainees.

• Operations Manager

  • Jan 2010 - Jun 2015

  Specialized in the daily operations of multi-venue establishment; food, beverage, and entertainmentCompleted interviewing, orientations, required paper work, and initial set up for new team members Effectively motivated a team of 100 employees in operational shift management Handle guest relations for movie theater, bar, bowling, and restaurantDirectly controlled operations, labor, and inventory costs.



IPIC Theaters

• United States
• Entertainment Providers
• 300 - 400 Employee

• Supervisor

  • Jul 2009 - Jan 2010

• Guest Service Representative

  • Feb 2009 - Jun 2009