Information Technology Team Lead

• Jun 2020 - Present

Plan, organize, and execute all IT functions, direct all IT operations to meet customer requirements, and support and maintain existing infrastructure, applications, and new technical solutions.Understand experience in delivering technologies in all its dimensions of a business and significant experience in managing IT projects.Exceed goals through effective task prioritization and excellent work ethic, and use coordination and planning skills to achieve results according to schedule.Actively listen to customers' requests, confirming complete understanding before addressing concerns and improving operations through consistent hard work and dedication.Participate in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork. Show less

Jr. System Analyst/Programmer

• May 2019 - Jun 2020

Implemented, maintained, and supported IT and information systems to meet business needs and scale as organizations grow.Met and coordinated with internal and external stakeholders to establish project scope, system goals, and requirements.Developed, analyzed, prioritized, and organized requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.Developed and implemented maintenance procedures, monitored system health, gathered system statistics, and troubleshot reported errors.Coded, tested, and troubleshot programs, utilizing the appropriate hardware, database, and programming technology. Maintained existing software programs by developing detailed programming logic and coding. Show less

IT Manufacturing Tech/Assembly Line Supervisor Assistant

• Jun 2013 - Present

Establish workstations with computers and related devices, test computer hardware for operation, and identify and order computer or network equipment shortfalls. Maintain local networks to maximize performance while orienting and guiding users using new software and computer equipment. Organize and plan updates, maintenance, troubleshoot, diagnose, and address problems.Direct and assign employees as needed to ensure all aspects of quality product or service delivery.Monitor employee compliance with operational standards and other department and company policies and practices. Show less

IP Assembly Supervisor/IT Manufacturing Support

• May 2016 - May 2019

Managed 75 personnel on the WK/WD IP Assembly line, which produces high-quality vinyl and leather instrument panels for Jeep Grand Cherokee and Dodge Durango.Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment.Identified savings, developed a plan of action, and ensured all safety regulations were followed.Managed launch and pilot activities, maintained quality standards, and created and fostered union partnerships. Worked with people from other departments, oversaw projects for continuous improvement, and made changes to the production schedule as needed. Show less

IT Manufacturing Support

• Jun 2013 - Jan 2019

Provided on-call IT support, technical assistance, and training to staff working in assembly.Resolved equipment issues, and oversaw calibration and preventative maintenance operations, including documentation, and inventory management of spare parts, including test equipment utilization.Was responsible for installing, troubleshooting, repairing, and upgrading standard and label network printers (Zebra) and guns for production operations.Supported and trained users and supervisors on installing labels and ribbons, cleaning print heads, and basic troubleshooting techniques. Provided support and training to users and supervisors on using the scan gun for daily operations and basic scan gun troubleshooting. Show less

Quality Technician

• May 2012 - Jun 2013

IP Assembly Line Operator

• Jul 2010 - May 2012