Experience

Neverfail Spring Water

• Australia
• Food and Beverage Services
• 1 - 100 Employee

• Business Development Executive

  • Aug 2021 - Present

  The delivery of the Neverfail Sales strategy and the growth of key financial targets within my customer network of over 10,000 clients that I look after Acquisition of New Revenue Streams outside of existing Customer Network. Identify opportunities for additional placements & product expansion within my existing customer network to grow both volume and sales revenue. Build customer relationships to enable me to plan, drive and execute key initiatives in my area. Create a territory plan and conduct monthly performance reviews in line with my plan and key KPIs. Compliance to chart of authority process'. Proactively communicate with customers to develop trust and to meet their diverse needs. Collaborate internally to deliver great customer centric outcomes. Show less



Sheridan - Hanes Brands Australasia

• Australia
• Retail
• 100 - 200 Employee

• Store Manager Flagship Store David Jones Queens Plaza

  • Sep 2020 - Aug 2021

  Leading and inspiring your team to achieve store sales, KPI targets and profitability goals Driving store operational excellence - including visual merchandising, stock and inventory control and roster management Utilizing various reporting tools to make key commercial decisions to support your business in reaching its full potential Driving a high performing team culture that's committed to providing outstanding customer service through brand storytelling and exceptional interactions Partnering with the Sheridan Head Office to achieve the retail strategy Being an advocate of health and safety in the workplace Show less



Sealy of Australia

• Manufacturing
• 100 - 200 Employee

• Senior Sales Executive

  • Jun 2017 - Sep 2020



Fabian House

• Spring hill

• Store Manager

  • Jan 2015 - Jan 2017

  This is a cafe, gift store and bridal store which I managed. This is a cafe, gift store and bridal store which I managed.



Simone Perele

• Brisbane, Australia

• Account Relationship Manager

  • Dec 2013 - May 2015

  Account representative Account representative



Australia Post

• Australia
• Consumer Services
• 700 & Above Employee

• Team Leader

  • Jan 2007 - May 2013

  Responsibilities • First point of call for customers needing assistance • Build outstanding rapport with customers and assist them with their queries • Data entry • Sales focused with an ability to identify and promote products and services • Acting as an escalation point for complaints • Leading, motivating and developing a team of professionals • Managing workflows • Being accountable for on-line enquiries • Maximising achievement of key performance targets • Promoting positive relationship management with key Australia Post customers • Providing improvement recommendations and implementing strategies to ‎improve customer service initiatives • Identifying training needs and develop career development plans‎ • Leading, coaching and developing capability of team members, ensuring KPI’s and development plans are created and followed. • Conducting performance and development reviews and maintain up to date training records for team members. • Monitoring and providing reporting on the key performance indicators of the team – reporting consistently to Customer Service management. Key Achievements • Consistently achieved the required KPI’s • Provided appropriate solutions to meet the client’s needs. • Began as a call centre consultant and within a year progressed up to TSO and with further progression and promotion to Team Leader for a group of 15-20 people • Case management and resolution • Exceptional customer service skills which Show less



Ryan and Bosscher Lawyers

• Brisbane CBD

• Receptionist/Secretary

  • 2004 - 2006

  • Dictaphone typing • Answering and directing all incoming calls and taking messages, customer service, emails, archiving, filing, photocopying • High knowledge of Microsoft Word, Excel, Outlook and the Internet/Intranet • Meeting and greeting all clients • Manage all client files, opening new ones • Placing LAQ applications • Dictaphone typing • Answering and directing all incoming calls and taking messages, customer service, emails, archiving, filing, photocopying • High knowledge of Microsoft Word, Excel, Outlook and the Internet/Intranet • Meeting and greeting all clients • Manage all client files, opening new ones • Placing LAQ applications



Shell

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Manager

  • Jan 1999 - Jan 2003

  • Managed the transition between a road house site, to the new development of Shell Shop / Convenience Store layout • Was selling approx. 300kL per month when we took on the site, however, within a few years, increased sales to just over a 1ML per month($11,000,000. t/o) • As manager, was responsible for hiring of staff on a 24/7 roster • Implementation of demand forecasting for both fuels and store goods • Product placement of high turnover items (identifying top selling brands and placing them in a strategic position) • High attention to detail with visual displays in store (creative edge—winning numerous company awards) • Responsible for all accounts payable / invoicing • Calculated and paid weekly wages / superannuation • Working with DOS system (including creation of new product codes/ generating PLU’s for in store promotions) • Upselling products at point of sale • Constant staff training of various aspects of the business Show less