Experience

AL-KHALEEJ COMPUTERS & ELECTRONIC SYSTEMS

• Saudi Arabia
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support

  • Aug 2015 - Present

  JOB SUMMARY: Over-all responsible for installation, maintenance and repair of Computers, Monitors, Printers and other computer peripherals and accessories. Performs the installation of software, Networking. DUTIES & RESPONSIBILITIES: 1. Hardware / Software Troubleshooting 2. Printer – Maintenance and Repair 3. Networking installation and Troubleshooting 4. Technical End Support 5. See to it that the office communication setup (Internet/MS Outlook) is always in good condition. 6. Performs other functions as maybe required by the superior. . Show less



almajal al arabi group

• Riyadh

• IT Support

  • Nov 2012 - Nov 2014

  JOB SUMMARY: Over-all responsible for installation, maintenance and repair of Computers, Monitors, Printers and other computer peripherals and accessories. Performs the installation of software, Local Area Network (LAN) and internet. DUTIES & RESPONSIBILITIES: 1. Hardware Installation and Trouble Shooting 2. Software Installation and Trouble Shooting 3. Networking 4. Printer – Maintenance and Repair 5. Technical End Support 6. See to it that the office communication setup (Internet/MS Outlook) is always in good condition. 7. Responsible for inventory. 8. Performs other functions as maybe required by the superior. Show less



Camalig Bank

• Philippines

• IT Assistant

  • Oct 2009 - Nov 2012

  JOB SUMMARY: Over-all responsible for the setting-up, assembly, maintenance, troubleshooting and repair of computer hardware and software of all bank’s branches. Responsible also for the installation, maintenance and troubleshooting of local/wide area network and internet connections. Hardware includes but not limited to back-up system, servers, and routers, CCTV Camera, printers, scanners and computers and all its peripherals and accessories. Software includes but not limited to Operating System, Office Applications, Anti-Virus and Databases. Conducts minor repairs of electronic equipments as necessary. Assesses and attends to end user requirements and problems related to computer and applications. Diagnoses failed hardware and coordinates with vendors as necessary. BASIC FUNCTION: Based in the Information Technology and Systems Unit (ITSU) and responsible for the hardware support of IT-related operations. PRINCIPAL FUNCTIONS AND RESPONSIBILITIES: 1. Full knowledge and understanding of the Bank’s existing computer hardware, Operating Systems, Anti-virus, software and IT-related policies and procedures necessary in the conduct of job. 2. Oversee the implementation of the Bank’s identified IT-related network, layout and IP addresses, including the operating systems, anti-virus and software. 3. Help in the introduction of improvement/s or developments that are cost efficient based on the Bank’s existing computer hardware system, IT-related policies and procedures. 4. Ensure proper documentation and administration of all hardware IT-related securities and accountabilities such as Passwords, User Accounts, Network Attach System, domain, Uploader/s and IT Filling System. 5. Ensure that all hardware procured by the Bank is working, uniformly deployed and properly maintained at all times. 6. Ensure that any hardware requisitions comply with the minimum specifications and that they are in their best operating condition. Show less



Milaor Trading Corporation

• Philippines

• Computer Technician

  • Dec 2007 - Oct 2009

  JOB SUMMARY: Over-all responsible for installation, maintenance and repair of Computers, Monitors, Printers and other computer peripherals and accessories. Performs the installation of software, Local Area Network (LAN) and internet. Checks and repair other equipment like telephone set & PABX System. JOB DUTIES: 1. Hardware / Software Troubleshooting 2. Networking 3. Printer Maintenance 4. Technical End Support 5. Responsible for all IT backup routines in the office. 6. See to it that the office communication setup (Internet/Fax/VoIP) is always in good condition. 7. Co-ordinates w/ the suppliers for the repair/maintenance/purchase of computer equipment/peripherals and accessories. 8. Performs other functions as maybe required by the superior. Show less



All Electronics Enterprise

• Service Manager

  • Sep 2001 - Nov 2007

  JOB SUMMARY: Service Manager is responsible for the over-all management of Technical Support Group according to company’s standard and policies. Assist the superior in planning, leading, organizing, controlling and directing the daily activities of the assigned group to meet customer’s needs.JOB DUTIES:1. Directs, coordinates and monitors the work activities of the technicians to ensure compliance with the established procedure.2. Ensures that all personnel are trained and certified to perform a function or a responsibility applicable to the department.3. Ensures that appropriate actions are implemented to answer feedback, requests or problems that may arise in relation to other departments and customers.4. Ensures on-time delivery of products and deadlines are met.5. Coordinates with other departments on matters affecting the running of the group and project- related matters, such as procedural changes, etc.6. Monitors the implementation of efficient management of database and the organized safekeeping of suppliers and equipment.7. Monitors the implementation if standard operating procedure.8. Initiates, develops and implements cost-effective techniques that will improve quality and productivity in the department.9. Evaluate regularly the personnel’s performances and submit evaluation reports to the General Manager.10. Performs other duties as may be assigned by the General Manager. Show less

• Personal Computer Technician

  • Oct 1998 - Sep 2001

  JOB SUMMARY: Responsible for maintenance and repair of PC, Monitors, Printers and other computer peripherals and accessories, installation of software, LAN/WAN networks and internet.JOB DUTIES:1. Analyzes the problem specified in the Technical Support Request Form (TSR) and or Trouble Report Form.2. Recommends actions / solutions on each problem stated on the TSR form.3. Performs the action stated on the TSR form accordingly.4. Updates status of each PC Reports and Technical status.5. Performs maintenance of computer, server, software and hardware of the department.6. Coordinates with co-technicians and supervisor for the actions made as indicated of TSR.7. Provides in-house and on-site technical support and service in different areas.8. Ensures that customer needs are well addressed and adheres for a highly personalized and responsible technical assistance.9. Submits daily Technical Report to supervisor.10. Formulates error analysis and recommends corrective/preventive actions.11. Evaluate present work methods, develops and recommends improvement.12. Perform other functions as maybe required by the superior. Show less