Asset Management Specialist

• May 2023 - Present

Mall Operations Executive

• Apr 2017 - May 2023

Executive

• Apr 2017 - Apr 2018

• Supervise and manage shopping mall operations incl. property management, tenant management, customer service, contract services such as Facility management, cleaning, security, maintenance, etc. • Ensuring smooth day-to-day functioning of the shopping mall, facilitating good environment for retailers business activity and pleasant shopping environment for customers • Handle the day-to-day operations in the Mall ensuring operations to the highest quality standards in order to meet all tenant and customer requirements. • Conduct tenant orientation meetings for the entire Mall, covering emergency procedures, communication systems and other security procedures relating to the tenants of the Mall. • Maintain a strong working relationship with all-important Municipal Emergency services including Police, Civil Defense, and Fire & Para Medic Services. • Identify & inform Management of any Health & Safety risk related to the Mall building that may affect employees, contractors & the public. • Ensure mall operating policies & procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards • Ensure timely payments collection from tenants (rents, charges, deposits) and payables towards service providers and suppliers for mall operational activity (maintenance, cleaning), ensuring all invoices within the operating budget authority levels are presented and approved, coordinating with finance and management for correct authority levels • Maintain up-to-date records and documentation for both mall-related (i.e. insurance, completion certificates, approvals) and tenant-related (i.e. lease contracts, trade licenses, insurance, approved drawings, permits, etc.) • Handle all conflicts and dispute situations amongst tenants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations. Show less

Executive - Mall Operations

• Apr 2017 - Apr 2017

Community Coordinator

• Oct 2014 - Apr 2017

 Ensures full compliance to Law No. 27 of 2007 concerning jointly owned property law in Dubai  Ensure the overall wellbeing of the community by conducting checks and assessing common areas regularly  Ensures capital equipment is maintained as per agreed Service Levels on Agreements  Reviews cleaning schedules or other schedules as applicable and checks standards are being maintained  Highlights possible design defects in advance or as and when noted  Recommends improvements and cost saving strategies  Works towards accomplishing departmental MBOs.  Ensures the common areas are maintained as per agreed standard  Ensures staff in community adheres to assigned job roles  Identifying procurement needs of the community  Coordinates enforcement of Community Rules and other enforcement policies  Assists Association Manager in preparing budgets, reviewing costs, exercising cost savings, reviewing and processing service provider/supplier invoicing.  Coordinate and assist in organising and conducting Owners Association annual general assemblies, board meetings and other ad-hoc meetings.  Assist Association Manager with meeting follow-ups, preparing minutes of the meeting and other tasks as may be delegated from time to time.  Use approved systems to log service requests, customer interactions.  Ensures complaints are responded to and resolved as per agreed timelines.  Ensure all statutory requirements are fulfilled and up to date.  Coordinate with relevant teams during crisis and emergencies at any/all times of incident and reporting the same to respective authorities, whilst escalating the same through established policies and processes.  Assist and coordinate community events with or on behalf of the Association Manager.  Coordinate community insurance claims and follow-up with local authorities wherever required.  Ensures regular communication is in place for the community with respect to updates, emergencies and issues of health and safety. Show less

Facilities Manager

• Apr 2014 - Oct 2014

 Review as built drawing proposals for new fit out.  Input recommendation if required.  Arrange issuance of NOC to apply to the authority for approval.  Ensure that all documents (TECOM Fit-out permit, DCD Approval & DEWA Approval) are given prior to contractor commencing on site.  Ensure fit-out contractors adhere to building health and safety policy.  Coordinates delivery of materials and work timings of contractors.  Inspect if contractors are following approved drawing designs during fit-out construction any changes requires another approval from different authorities.  Assist Contractor with requirements pertaining to DEWA final approvals and DCD Final Approvals.  Be on site for DCD final inspection, DEWA meter installation and TECOM Final inspection of required.  Proper filing of Final Approved As-built drawings.  Once fit out is completed, need to carry out final inspection with the tenant. Show less

Property Coordinator

• Oct 2012 - Apr 2014

 Carry out inspection to ensure property is in good condition.  Provide customer service and handle general issues pertaining to Home Owners Association.  Collection of service fees, organize Board Meetings and acquire approvals for service fee budget from RERA.  Oversee maintenance of properties.  Plan and generate Preventive Maintenance of property.  Handles all utility procedure (i.e. DEWA, Gas, Chiller, Internet, etc.).  Responsible for renting properties.  Market Study – Ensure the rental is competitive and benchmarked against the market.  Monitors and record service fees for investors of the Group Companies, Nakheel & EMAAR.  Prepare Management Reports. Show less

FM Administrator

• Sep 2010 - Apr 2012

 Responsible for customer service support to operations (scheduling, planning and execution of work orders).  Preparations, issuance and closing of plan preventive maintenance.  In-charge of preparing daily, weekly and monthly reports.  Oversee day to day operation of CAFM system and wasl SAP CRM.  Quickly and effectively solve customer challenges.  Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service  Responsible for customer service support to operations (scheduling, planning and execution of work orders).  Preparations, issuance and closing of plan preventive maintenance.  In-charge of preparing daily, weekly and monthly reports.  Oversee day to day operation of CAFM system and wasl SAP CRM.  Quickly and effectively solve customer challenges.  Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service

Coordinator

• Oct 2009 - Sep 2010

 Prepare proposals and contracts as per FM Engineer discretion.  Monitoring material cost control.  Coordinating with sub-contractors and various suppliers.  Deal directly with landlords and tenants in regard of inquiries and required services.  Handle and resolve customer complaints.  Performs customer verification.  Obtain and evaluate all relevant information to handle inquiries and complaints.  Process orders, forms, applications and work order request.  Manage customer’s account.  Keep record of customer interactions and transactions.  Manage administration. Show less