Experience

Justuno

• United States
• Internet Publishing
• 1 - 100 Employee

• Customer Support Strategist

  • Sep 2021 - Present

• Customer Support Strategist Manager

  • Mar 2023 - Aug 2023



Fifth Third Bank

• United States
• Financial Services
• 700 & Above Employee

• Foreclosure Analyst

  • May 2021 - Sep 2021

  Ensures the foreclosure process is completed accurately in compliance with mandatory state and investor timelines by acting as a liaison between the company and outside counsel. Calculating judgment figures to prepare and submit bidding instructions to counsel. Evaluate legal invoices and foreclosure related legal documents. Report sale results to investors. Collaborate with other default personnel to transition accounts to the next process.

• Homeowners Assistance Customer Care Specialist

  • Dec 2019 - May 2021

  Provides a good customer service experience through clear communication about loss mitigation options and, loss mitigation application including actions needed by the borrower for review, and answering general mortgage loan questions in a timely manner. Meet timelines for scheduled calls, analyzing documents, and processing files for review or closure. Communicating with customers about the account status and progress through the review process. Accurately document the system of record about any attempt to contact or contact with customers. Maintain knowledge of investor guidelines. Show less



Done & Dusted

• Cleaner

  • May 2019 - Dec 2019

  Dusted, wiped, and sanitized all surfaces. Vacuumed and mopped floors. Washed and folded linens. Dusted, wiped, and sanitized all surfaces. Vacuumed and mopped floors. Washed and folded linens.



EVERYTHING BUT THE HOUSE (EBTH)

• United States
• Internet Marketplace Platforms
• 200 - 300 Employee

• Gemology Supervisor

  • Oct 2017 - Oct 2018

  Coordinated with 3rd parties for repair and authentication, tracking inventory, personnel management, training, and managing business to business client relations.

• Solutions Specialist & Attribution Specialist

  • Jun 2016 - Oct 2017

  Process improvement, internal customer service, reviewed items for front end of the site, and mini project management. Unloading inventory, measured items, identified materials, marks, and damage, data entry.



Seasons Retirement Communities

• Canada
• Hospitals and Health Care
• 200 - 300 Employee

• Home Health Aide

  • Jun 2013 - Jun 2018

  Personal care, light house cleaning, grooming, bathing residents, passing out medications, taking out the trash, providing company to residents, assisting with daily functions, and reporting daily activity. Personal care, light house cleaning, grooming, bathing residents, passing out medications, taking out the trash, providing company to residents, assisting with daily functions, and reporting daily activity.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Studio Operations Assistant

  • Sep 2014 - May 2016

  Preparing, sorting, and steaming products, shipping product, corresponding on trouble tickets, preparing product for departure, tracking inventory through the imaging process. Preparing, sorting, and steaming products, shipping product, corresponding on trouble tickets, preparing product for departure, tracking inventory through the imaging process.